Cash ISAs: The Best Currently Available List

gt94sss2

rallycurve said:

gwapenut said:

The 15 working days is for the entire ISA transfer process though, with bits of that split between different elements of the ISA transfer process. Not all of those days are for NatWest to squander.

According to this, it's 5 business days for the old provider to send the funds to the new provider.:

 The 15 days are broken down as:

1. The new ISA manager has 5 business days to forward the instruction to you.
2. You have 5 business days to send the funds and information to be provided to the new ISA manager.
3. The new ISA manager has 3 business days to apply the funds to the new ISA.
4. The other 2 days are to allow for time taken for first class post between you and the new manager.

Natwest confirmed they were "progressing the transfer of my ISA" last Thursday 8am. It's now 6 full working days later and the money hasn't moved. I have contacted them and they said they have a large volume of requests and it's taking longer than expected.
Is there a case for a complaint if they take longer than those 5 days? 

No - and if you did complain about the length of time it is taking to transfer your ISA (over 15 days etc), you would need to complain to your new ISA provider who are responsible for the transfer process - not the losing one.