Cheapest Home Phones Provider discussion area

pricefighter

Felix_the_Cash wrote:

I'd be surprised if I'm the only one this has happened to, but be warned - dial carefully!:mad:

Read my posting here on this very subject!!!!
http://forums.moneysavingexpert.com/showthread.html?t=65395&highlight=118866

Bowlsman_2

I have been a user of 18866 & 1899 for about a year. Service worked very well until I added my brother's number to 1899 (he moved house and did not have acess to the net to get his number changed on 1899 / 18866) Now I have had a month of grief - I am barred from both services because there is an amount of £1.67 oustanding on the added number - they will not / cannot take the money from my account and their email replies are worse than useless. I cannot unsubscribe and they will not remove my personal details from their system.

BEWARE - BEWARE

fatalzante2003

anyone know whos the cheapest line and call provider is

fatalzante2003

anyone know who the cheapest call and line rental provider is

Darryl

Is it worth switching from BT (£10.50 per month) to One-Tel (£9.99 per month) for line rental? If, like me, you have One-Tel as your CPS provider (for free evening and weekend calls to landlines), is there any downside to switching totally away from BT?

I know that you'd lose the ability to 1280 prefix back to BT for 0870/0845 calls. But, as I use saynoto0870.com for most of these type of calls, I can't see this as a big loss.

Does anyone have any views on this option, that saves 51p per month?

Darryl.

April2

Darryl wrote:

Is it worth switching from BT (£10.50 per month) to One-Tel (£9.99 per month) for line rental? If, like me, you have One-Tel as your CPS provider (for free evening and weekend calls to landlines), is there any downside to switching totally away from BT?

I know that you'd lose the ability to 1280 prefix back to BT for 0870/0845 calls. But, as I use saynoto0870.com for most of these type of calls, I can't see this as a big loss.

Does anyone have any views on this option, that saves 51p per month?

Darryl.

I think you step into (potentially) murky waters if you move your line rental elsewhere for the sake of a few pence a week.

THIS THREAD highlights the way in which at least one such supplier has recently changed its T&Cs (and another already has) to allow it to spring unpleasant surprises.

AIUI, if you leave your line rental with BT, you can't be 'caught' in that way and all your short code etc. options remain open.

April2

fatalzante2003 wrote:

anyone know who the cheapest call and line rental provider is

If you have a BT line, the answer to the first question is HERE.

The answer to your second question is not BT - BUT see my post immediately above re possible pitfalls.

Dustsucks

kaydee wrote:

I have just checked and as with Dustsucks I have found that they are charging me for calls in the evening - despite their web site definitely saying that evening calls up to 2 hours are Free on Just Dial Saver Lite.
I too have fired of the e-mail to customer services that is the only way to contact them and await an answer!
Perhaps this is the bit that looked too good to be true with this offer?!!!!!

I have finally managed to get a reply from Just Dial Saver: apparently I am on the old 'standard' tariff which was updated in May. I am informed that all customers were notified by e-mail but I certainly did not receive it - though I suppose it could have been filtered out earlier in the system as possible SPAM. Anyway, you have to notify them if you wish to move to the other tariffs and as a result of my pointing out the error they have now updated the contact page so that it gives the correct contact address: "JustDial, Customer Care" <customercare@just-dial.com>

em2_2

I actually got fed up with one company claiming to be 'cheaper than all the rest - including BT' and after one simple query regarding Broadband, the perons on the other end of the line terminated my account - I was still able to make calls and ended up begging them for a bill every month ... nothing .... nothing..... no bars on account 'cause it was their mistake ... still no bill and 5 months later, after many threats of 'if you don't bill me within 5 working days, I absolve myself of all costs, I get a bill and cut off. So I packed it in and went back to BT in disgust. Now I am going to charge them for my time for everytime I have to call them and tell them to stop pestering me and wow, being self-employed, I am going to enjoy that ...

On a more serious note, I was under the impression that the domination over the telephone system was coming to an end because of the terms of the DTI agreement that BT had. Not all of these so-called statutory undertakers have the benefit of infrastructure like BT. Many have started - Nynex for instance but were bought out. So after many months of plodding the streets, protecting conservation areas against the blight of the green box and with the technology being there, surely the service providers can piggy back onto some satellite dish and avoid the blights as well of giving the customer cheaper calls!!

:eek:

Dustsucks

Dustsucks wrote:

I have finally managed to get a reply from Just Dial Saver: apparently I am on the old 'standard' tariff which was updated in May. I am informed that all customers were notified by e-mail but I certainly did not receive it - though I suppose it could have been filtered out earlier in the system as possible SPAM. Anyway, you have to notify them if you wish to move to the other tariffs and as a result of my pointing out the error they have now updated the contact page so that it gives the correct contact address: "JustDial, Customer Care" <customercare@just-dial.com>

Having now got the right e-mail address and having written to explain that I did not receive the original message concerning the new tariffs they were unable to provide a copy of the original message but as a gesture of goodwill have transferred me to the new "lite" tariff and given me a £5 credit. How's that for service?! I am impressed (at last!) :j