Excessively High Broadband Usage with BT

tight_tyke_2

I too moved across to BT 3 months ago and am regretting it for exactly the same issue as reported throughout this thread. Never had any problems with usage with AOL, but without any change in usage patterns, its gone through the roof with BT.

Moreover, whilst conducting the daily ritual of checking their usage monitor (usually followed by a bo**ocking to my 2 teenagers) I have noted twice in the past 2 weeks where the cumulative usage has increased (each time by around 1GB) even though the last update time/date remains the same as when previously checked.

Two different readings for the same date/time group. How does that work then BT?

So far I've registered 2 complaints, but yet to receive a satisfactory response/explanation. I've also registered my issue with Ofcom. Judging by the consistent genuine tenor in this thread, sounds like this may be moving towards a PPI type scenario. However, breaking into such a labyrinthine monster as BT (even for Ofcom) & verify them as the guilty party is going to be one heck of a challenge.

TT

littlemissbossy

Firstly, apologies for resurrecting an old thread.

I am having this problem too. I have always used around 2 - 3gb per month and over the last few days I have been using this amount per day.

I've changed the password on my router in case someones using my wifi connection (which I doubt, but you never know), but this hasn't stopped the problem.

I'm not very techie but know if this goes on on I'm gonna be skint!

David from BT I've contacted via your details.

Please help.

BT_company_representative

Hi littlemissbossy,

Thanks for sending over the details. We'll pick it up and give you a shout back.

All the best,

Robbie

mrstroy

littlemissbossy wrote: »

Firstly, apologies for resurrecting an old thread.

I am having this problem too. I have always used around 2 - 3gb per month and over the last few days I have been using this amount per day.

I've changed the password on my router in case someones using my wifi connection (which I doubt, but you never know), but this hasn't stopped the problem.

I'm not very techie but know if this goes on on I'm gonna be skint!

David from BT I've contacted via your details.

Please help.

I too have in the last week been informed that my BT broadband was in danger of exceeding 10gb limit despite the fact that for 13 months my average use was 3gb. When they emailed me on 26th and said it was already 6gb I was shocked as I hadn't down or uploaded anything significant but decided to go easy until the end of month. On 28th I had another email saying it was now at 8gb even though their monitor showed it at 12gb. So I switched the hub off completely and did not switch on again until 1st Jan. You can imagine my shock when the monitor read my usage on 31st Dec at 23gb, 11gb more than when I switched off hub.
Have lodged incident with BT who keep sending automated, irrelevant responses. Finally got through on phone to be told activity high on 30 Dec but no explanation how this could be as hub was disconnected. Rep claims they cannot provide details of how the usage is made up. Have also been told that on 1st Jan 6gb was used which I find impossible to believe from a couple of hours reading emails and browsing online sales. Have changed password but find this pointless as hub being disconnected caused 10gb spike.

Where do I go from here? BT not accepting my word that this information is totally inaccurate yet expect me to accept their word that data has been used up. It stinks of a con to force those of us on capped allowance into forking out extra to go unlimited.

Help or suggestions greatly appreciated

BT_company_representative

Hi Mrstroy,

I'll be happy to have a look over your account and get to the bottom of this.

Could you send me in an email please using the contact link under my user profile?

Thx

Craig

littlemissbossy

BT_company_representative wrote: »

Hi littlemissbossy,

Thanks for sending over the details. We'll pick it up and give you a shout back.

All the best,

Robbie

Hi Robbie

Is there any chance you could look into this for me, I've had no reply yet.

My broadband usage is now at 3gb as at 1st and 6.76gb as at 2nd, I was at work all day on the 2nd and decided to turn my router off when I got home at 4pm.

I really don't feel like I want to go onto "unlimited broadband" being a light user!

Pincher

I am on 40GB Infinity, but I get this message

Usage monitor

"The usage monitor is currently not available for a small number of customers. We understand how important it is to monitor usage, and as you're not able to view the usage monitor we will not charge you for going over your usage limit this month. You don't need to do anything, we'll take care of that."

So, maybe they are not able to distinguish Youview traffic from regular traffic. Same goes for BTFON.


Possibles:

If you have a worm/virus/trojan, it could be sending junk mail and attacking Barclays from your computer.

The Cloud storage type backup happens automatically.
BT has one, so does Windows 8.

Mobile apps are forever checking social websites etc.


I keep the Homehub in the back of the house, so the BTFON signal from the street is not high.

Sariemarais

I have same problem with Broadband. Have been with them for years. Average .broadband usage was 10ish. Suddenly with no change in gadgets or behaviour I am now running at over 1mb per day.
A fruitless chat with BT help yesterday , and a wifi connection which needs resetting very frequently is encouraging me to change to another supplier. Are they all the same?
I should add I don't use Utube , download films or music,(have an analogue tv digitalised by Youview) play games....My Smart phone is usually off except when I'm out.
I have got on to Hub Manager which does not now show anyone else using it.
How is this possible?

BT_company_representative

Hi littlemissbossy and Sariemarais,

I'm really sorry about that, use the contact link under my forum profile to send us over your details and we'll be happy to check this for you.

Thanks

Neil

mrstroy

BT_company_representative wrote: »

Hi Mrstroy,

I'll be happy to have a look over your account and get to the bottom of this.

Could you send me in an email please using the contact link under my user profile?

Thx

Craig

Craig


Thank you for your reply. I have contacted you as requested with the details, ref 140106-002240.