Excessively High Broadband Usage with BT

ballunatic

Thank you I will.

eljmayes

iniltous wrote: »

Not clear what you are asking here, but if you mean that you have adsl, and a neighbour has infinity, and the neighbour is part of BT fon, then by connecting to their router rather than your own, would you get faster speed than your own adsl ??, then the answer is no, anyone connecting via fon is limited to 0.5Mb

Thanks was just curious!

Brodie2000

Hi, BT Rep,

My Parents are having the same problems (and are very upset). Can you let me know who I can speak to about getting this looked into.

BT_company_representative

Hi Brodie2000,

If you send me in your parents details using the link found in my profile, I'll look into this for you.

Thanks

Paddy

dav3k3nn3dy

Hi all, I've got the same problem, but even more extreme I think.
Sorry for lengthy post, this is aimed mainly at the BT guys, who seem to be helpful!

Been with BT for ever, on the 10GB option 1 package, and never a problem in over a year, never gone over the limit.

Type of use is 'normal' web surfing, emails etc, hardly ever stream tv, kids game online but not all the time and mostly it is clash of the clans which doesnt seem to be a high bandwidth game, son does play Call of duty on xbox, but not excessively.

Received an email last month saying we had used over 70 of our allowance, but I dont think we actually went over, useage seemed normal for first half of this month, but in the last two weeks we have used 130 GB, have phoned / webchatted with the BT help folk, and useage is normal some days and then up to 30Gb per day on other days.

I have broadband meters on two ipads and the main pc, use on them is typically less than 50MB per day.

I can't accept that we are using that sort of bandwidth, the folk in the call centres try to be helpful, but to be honest I dont think they know very much, and suggest Ive given the password to a neighbour and they are using it, neighbours all have their own broadband, most are on unlimited packages so it doesnt seem to make sense.

The call centre guys were able to confirm that as far as they can see the use is recorded against our homehubs IP address.

My questions...

Can I change my homehubs password to rule out the neighbour theory?

There does seem to be a huge number of similar complaints floating about various forums, is there issues with inacurate measurement?
Could some kind of fault in the homehub cause it to record unusually high use?

What kind of use can possibly soak up 30Gb in a day?

Basically, HELP?

any help gratefully received, thanks

Dave

whitelabel

posted on an old thread
but would be useful to hear from the BT rep as to the reason for all these apparent over uses
i was considering moving my parents to BT, however I have severe reservations now having read these.

BT_company_representative

Hi all,

If you have queries about your broadband usage I can check it for you. Click on my profile for contact details and drop me a line.

Cheers

David

shammyjack

Check your wifi is secure and change your password for something very hard to hack , you could have a leacher !

whitelabel

BT_company_representative wrote: »

Hi all,

If you have queries about your broadband usage I can check it for you. Click on my profile for contact details and drop me a line.

Cheers

David

Without revealing personal information, can you please state whether the previous issues you have helped with have been a result of BT error or consumer use and they were using these high amounts ?

BT_company_representative

Hi whitelabel,

All queries are different but I'll be happy to check yours if you wish. Just drop me an email with the details.

Cheers

David