Sold a car, air con stopped working, buyer complaints

thegirlintheattic

HoagieKat wrote: »

I've offered him a sum now as a final, single, good will gesture, but with the caveat that I will not accept the liability for the fault or any future faults.

Bad move, he now knows you will pay and not stand your ground. Really even with the caveat, whats to stop him coming back for more later?

Joe_Horner

Making an offer isn't a problem, and will look good if he rejects it.

But make sure that you state clearly that it's not only final, but also that it's made without accepting any liability whatsoever and it's conditional on him accepting NOW.

malkyh

HoagieKat wrote: »

I won't say, but it's about 30-40% of the repair cost.

you do know that now he knows you are backing down he'll carry on hounding you for the full balance. He thinks you are running scared.

HoagieKat

Because I'm almost having a panic attack over this, even though my legal adviser says I'm in the right, and everyone here has been saying it, and I've done everything right and correctly.

malkyh

HoagieKat wrote: »

Because I'm almost having a panic attack over this, even though my legal adviser says I'm in the right, and everyone here has been saying it, and I've done everything right and correctly.

I hear you, maybe its because i don't let people take the !!!! out of me is the reason I'm disappointed in your decision.

However, I'd now be waiting on the next fault to show up and for this to all start up again.

mikey72

HoagieKat wrote: »

Because I'm almost having a panic attack over this, even though my legal adviser says I'm in the right, and everyone here has been saying it, and I've done everything right and correctly.

It shows you've made a reasonable offer, you've tried to sort the problem out fairly, and have been trying to come to a fair conclusion without going to court. It reduces his chances of obtaining anything else to nearly zero, and trying to return the car now opens up your opportunity to counterclaim. You could try to front it out, tell him to !!!! off, crush the car, leave the keys in it, leave it on the drive for 6 months, for the sake of a few quid, then despite all the testosterone on here, get a judge that rules against you, or decides you are right, but have been unreasonable in your responses or treatment of the car, and doesn't award your costs for the day.

photome

OP I understand why you have offered a settlement but am disappointed, as others have said it may not be the last you hear. I wouldnt have offred anything and would have gone to court over it as if all info is correct you had nothing to worry about

Has he accepted the offer

malkyh

mikey72 wrote: »

It shows you've made a reasonable offer, you've tried to sort the problem out fairly, and have been trying to come to a fair conclusion without going to court. It reduces his chances of obtaining anything else to nearly zero, and trying to return the car now opens up your opportunity to counterclaim. You could try to front it out, tell him to !!!! off, crush the car, leave the keys in it, leave it on the drive for 6 months, for the sake of a few quid, then despite all the testosterone on here, get a judge that rules against you, or decides you are right, but have been unreasonable in your responses or treatment of the car, and doesn't award your costs for the day.

The OP has a text confirming the air con was working, along with assurance from an air con specialist that this was not a bodge to sell the car. It's just one of these things, like having a puncture on the way home.

Yeah, maybe offering some cash out of complete nicety would be a gesture, however as soon as the muppet started the ' I'll take you to court ' !!!!! I'd be fighting them all the way.

HoagieKat

photome wrote: »

OP I understand why you have offered a settlement but am disappointed, as others have said it may not be the last you hear. I wouldnt have offred anything and would have gone to court over it as if all info is correct you had nothing to worry about

Has he accepted the offer

Not yet. All the correspondence has been done via email.

pendulum

Sgt_Pepper wrote: »

Why have you done that?

Stand your ground, he's got you on the back foot now.

Because some people are like mikey72 - spineless, I am afraid to say, and they'll back down under pressure even when they're in the right.

Making an offer is a disaster in my opinion. It could be seen as an acceptance that you ARE responsible, so now his claim for the full sum, whilst still weak, has been made stronger. It'll also give him more confidence to keep persuing you because you've given in. Telling him to sod off and do one from the start would've been better than the situation as it is now.