3 mobile misleading customers with ''all you can eat data ''

tehn00p

Katch wrote: »

I get an automated response telling me to call 333!

this is making me really mad now!

Surely not... even Orange didn't stoop that low...

cirian75

twitter hash tag for it is

#AllYouCanNibble

Katch

01628 765000

3 uk switchboard - ask for executive office.

you won't get through to anyone but it'll annoy the hell out of them.

cirian75

Three T&C's

http://www.three.co.uk/ThreePortal/Satellite?blobcol=urldata&blobheader=application%2Fpdf&blobkey=id&blobnocache=false&blobtable=MungoBlobs&blobwhere=1223567519695&ssbinary=true

section 2.3
This agreement does
not cover:
(a) any products or services you buy while using Three Services; or
(b) the supply of your Phone or Dongle. The manufacturers of Phones or Dongles are not related to us. Any terms relating to Phones or Dongles will be given to you separately.

That seems to me if three let you out, you keep the phone
Not return it as the Exec who talked to me insisted

tehn00p

cirian75 wrote: »

Three T&C's

http://www.three.co.uk/ThreePortal/Satellite?blobcol=urldata&blobheader=application%2Fpdf&blobkey=id&blobnocache=false&blobtable=MungoBlobs&blobwhere=1223567519695&ssbinary=true



That seems to me if three let you out, you keep the phone
Not return it as the Exec who talked to me insisted

Awesome, I might give em hell later I wonder if you get a free unlock when you leave?

edifyingDiscourse

cirian75 wrote: »

Three T&C's

http://www.three.co.uk/ThreePortal/Satellite?blobcol=urldata&blobheader=application%2Fpdf&blobkey=id&blobnocache=false&blobtable=MungoBlobs&blobwhere=1223567519695&ssbinary=true



That seems to me if three let you out, you keep the phone
Not return it as the Exec who talked to me insisted

I just made a thread asking this very same question; thanks so much for your contribution!

Now when they call me within the next few days I'm going to insist they cancel and if they don't I'll inform them I'm terminating my direct debit and not giving them their 30 day notice *and* keeping the phone.

Cheers :beer:

tehn00p

edifyingDiscourse wrote: »

I just made a thread asking this very same question; thanks so much for your contribution!

Now when they call me within the next few days I'm going to insist they cancel and if they don't I'll inform them I'm terminating my direct debit and not giving them their 30 day notice *and* keeping the phone.

Cheers :beer:

You can say goodbye to your credit rating if you do that

Edit: Could someone give me the number to call to get someone that knows there stuff? Don't fancy trying to explain it to the call center bots!

KTF

edifyingDiscourse wrote: »

I'm terminating my direct debit and not giving them their 30 day notice *and* keeping the phone.

If you do that then they will pass your details on to a collection agency and your credit file will suffer as a result.

I suggest you dont do this (not even in jest).

edifyingDiscourse

They have to take me to court before my details get passed on to the debt collection agency where I'll show my evidence to the judge and win.

edifyingDiscourse

electrobix99 wrote: »

Just been on the phone to them and they are having none of it. Waiting for a manager call back - any advice on what you said to get them to agree to this?

Yeah, I told them when I took out the contract "throttling" was not mentioned anywhere in the terms and conditions and that their new trafficsense scheme was implemented May 12th (AFAIK), thus a detrimental change to my contract has occurred which I don't consent to.

I can cancel now but I'm fighting to keep my iphone which I paid £68 for (not to mention £35 a month for the last however many months).

Good luck, keep us updated.