3 mobile misleading customers with ''all you can eat data ''

cirian75

yes, I have been told be a Three Exec you can return your handset and walk away scott free

Or stay and be scared your going to get throttled to sub dial up any second.

electrobix99

edifyingDiscourse wrote: »

I just phoned 333 and asked to speak to customer services. Tell them when you took the contract out there was no trafficsense nor throttling, now there is and effectively the terms of the contract have changed thus you wish to cancel the contract.

If they tell you they need the phone back tell them the contract has nothing to do with the phone, the phone was either paid for or a gift for taking on a more expensive line rental.

This worked for me. You might need to provide proof of purchase however.

Just been on the phone to them and they are having none of it. Waiting for a manager call back - any advice on what you said to get them to agree to this?

bunberry

cirian75 wrote: »

yes, I have been told be a Three Exec you can return your handset and walk away scott free

Or stay and be scared your going to get throttled to sub dial up any second.

Shouldn't you be able to keep the phone as it's not part of the contract?

tehn00p

What if you part paid for your handset? I paid £199 for my iPhone with a £35/mo 24mo contract. Would I get to keep it and get it unlocked or return it and get my £199 back plus void the contract?

Thanks

Edit: to add, I would want to port my number to tmobile (sim only or full contract depending if I keep the phone)

cirian75

bunberry wrote: »

Shouldn't you be able to keep the phone as it's not part of the contract?

tehn00p wrote: »

What if you part paid for your handset? I paid £199 for my iPhone with a £35/mo 24mo contract. Would I get to keep it and get it unlocked or return it and get my £199 back plus void the contract?

Thanks

Edit: to add, I would want to port my number to tmobile (sim only or full contract depending if I keep the phone)

Well, I love to keep this iPhone 4s

tehn00p

cirian75 wrote: »

Well, I love to keep this iPhone 4s

Ideally I would too, get it unlocked and go for a sim only plan for a few months until the next one comes out. I want to see what happens to others before I call them, need some ammo to throw in their faces and choose my options.

cirian75

aye, some needs to walk away from a 24m after only been there 2 monts with a iPhone 4s or HTC One X

Katch

Just sent an email to the executive office. Lets see where that leads.

tehn00p

Katch wrote: »

Just sent an email to the executive office. Lets see where that leads.

Could you tell us their email? I would like to email them rather than phone ideally (having it in writing always helps).

Katch

Katch wrote: »

Just sent an email to the executive office. Lets see where that leads.

I get an automated response telling me to call 333!

this is making me really mad now!