Halifax have the worst customer service of all banks.

kenshaz

Mark7799 wrote: »

Surely it is incumbent upon all savers to take a little responsibility for their own actions or do their own research? The financial advisors I have spoken to have always said to me if they are advising on their own company products or market generally.

I agree,but I still feel for those in society who do not have your skills,and are led into savings and investments by target seeking staff.

Paul_Herring

Mark7799 wrote: »

Kenshaz wrote:

Ultimately it is not about HBOS or legislation,it is about individual moral standards.
Perhaps a warning which described the fact that the products available are limited and further investigation would be advisable.

Are you suggesting that people would go into a branch of Halifax and expect to be advised about products available from ING or LloydsTSB?

I beleive that to be the implicit assumption in the post you quote, though it wouldn't surprise me to have it be denied...

The fact that the small print invariably points out the fact that "the products available are limited" to the institution in question would seem sufficient for most people who can be bothered reading it/who know how banks work. Caveat emptor and all that.

thumshie

kenshaz wrote: »

I would like to pose a moral dilemma ,someones grey haired Daddy comes into to your branch with his life's savings,whilst you have a very good deal ,because you post on this site you know of a better one ,would you still persuade him to take your offer thereby meeting your branch target.

OK supposing you do suggest a competitors product and he stands up and shout 'That bunch of cowboys, they charged me £x, I'd never buy a product from them' and storms off..What do you tell your colleagues??

AFAIK I've never been able to buy ASDA beans in Tesco's, same goes for bank products.......

kenshaz

thumshie wrote: »

OK supposing you do suggest a competitors product and he stands up and shout 'That bunch of cowboys, they charged me £x, I'd never buy a product from them' and storms off..What do you tell your colleagues??

AFAIK I've never been able to buy ASDA beans in Tesco's, same goes for bank products.......

I have not suggested recommendation of other institutions,(some-one else did)but if you have a bad product do not push it on the vulnerable in an effort to meet a target,I believe that to be unethical.
Would it be disciplinary action ,if you stated for example ICICI interest rates in comparison to your own,not a recommendation but a fact,it would be dis-loyal but extremely helpful?
Might lose your job ,but respect.

thumshie

Sorry Kenshaz - you didn't stipulate what you are to do? You know there is a better product out there so do you:
a)tell the customer of the product
b)'sell' them you best alternative

Surely the unethical part is pushing ANY product on a vulnerable client So why mention knowing of an alternative product if it's irrelevant on the point you were making??

kenshaz

thumshie wrote: »

Sorry Kenshaz - you didn't stipulate what you are to do? You know there is a better product out there so do you:
a)tell the customer of the product
b)'sell' them you best alternative

Surely the unethical part is pushing ANY product on a vulnerable client So why mention knowing of an alternative product if it's irrelevant on the point you were making??

The original statement referred to the fact that you know of,not a requirement to inform ,just do not push your product if you know it to be poor in comparison and not good value for my grey haired Daddy.
But I can see it from your point of view easy to mis -read ,sorry.

thumshie

kenshaz wrote: »

Would it be disciplinary action ,if you stated for example ICICI interest rates in comparison to your own,not a recommendation but a fact,it would be dis-loyal but extremely helpful?
Might lose your job ,but respect.

Ok, so a single parent bringing up 6 kids on not the best wage in the world and you want them to risk their job so Joe millionaire get an extra 0.1% on their savings??
(Well you had an extreme example, thought I'd give you one back ...)

I can't think of the last time i went to burger king to be told mcdonalds cheeseburger is only 99p. Or a double glazing seller telling me to use anglican. Or a checkout operator telling me asda beans are cheaper.

I still agree with you Pushing sales just to meet targets and taking advantage of the vulnerable is not on...

kenshaz

Yes and I realize from your posts that your intentions are good and so are mine,we just see it from different perspectives.

abarthman

Been with the BoS for 25 years and there were no issues when I only had a basic current account.

Recently, I've opened an HBoS ISA, Websaver account, IASA and Regular Saver account, and HBoS managed to screw up some part of the process with every single one of them.

Losing documents, failing to transfer funds, etc.

I did get an apology and some compensation from their Head Office, but I came close to moving all my accounts (and those of my partner) to another bank several times, due to their utter and complete incompetence.

thumshie

Again kenshaz, sorry my view of your scenario was:

Your grey haired daddy comes into a branch to open an isa, you know of barclays 6.5% tax beater what do you do??

Not the:
Your grey haired daddy comes into a branch to deposit a cheque but you aggressivly sell them a GEB...

Think we both agree, aggressive, target driven 'sales' (which let face it they are) should be no-nos