Halifax have the worst customer service of all banks.

regularsaver1

kenshaz wrote: »

They only offer the good deals to new customers ,so become some one else's new customer ,when will HBOS realise that they need to maintain their customer base ,suck you in with a eye catching deal,then offer only good deals to new customers.
Ultimately this is all about how they treat customers,no need for the poster to leave if all HBOS 's mortgages had been available,but no !!!some are reserved for sucking in new customers.

Halifax offer the same mortgage deals to new customers as they do existing - I think you are a bit behind with the times

they have done this for a good while now

Also brokers can look after existing halifax mortgage customers - change their product and get the same fee as though they were a new customer

All the same products

kenshaz

regularsaver1 wrote: »

Halifax offer the same mortgage deals to new customers as they do existing - I think you are a bit behind with the times

they have done this for a good while now

Also brokers can look after existing halifax mortgage customers - change their product and get the same fee as though they were a new customer

All the same products

They didn't when I had a mortgage with them ,good to hear that they are listening and I appreciate the update ,perhaps a thread by you stating that ,might help others who have Halifax mortgages.

kenshaz

regularsaver1 wrote: »

I don't think this was bad service at all - they informed you that they couldn't offer you any different, and stopped you wasting your time visiting them

Insufficient notice was the problem and they lost this customer through not being competitive enough.

regularsaver1

this happens often with most lenders I'm afraid

if they can't offer them a better deal its better to be upfront about it and that is what they were

regularsaver1

kenshaz wrote: »

They didn't when I had a mortgage with them ,good to hear that they are listening and I appreciate the update ,perhaps a thread by you stating that ,might help others who have Halifax mortgages.

I think there have been threads

other lenders have also followed suit

kenshaz

regularsaver1 wrote: »

I think there have been threads

other lenders have also followed suit

How do Halifax treat their employees are they warm and generous?

regularsaver1

Ha ha ha ha!!!

trickytrolleys

kenshaz wrote: »

How do Halifax treat their employees are they warm and generous?

i'm sure this is the exact opposite of what you want to hear but they are a fantastic employer :T :T ............. so far

One thing that makes me laugh though is that we're called colleagues and not employees LOL

regularsaver1

not bad package in all

and there is bonus on cust service

i am a share holder too;)

trickytrolleys

regularsaver1 wrote: »

not bad package in all

and their is bonus on cust service

i am a share holder too;)

yay!!!!!! hbos employees unite :T :rotfl: :rotfl: