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TOTALCARE taking DD without instruction
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I too regularly check my online banking and today noticed the £2.99 from TOTALCARE & SUPPORT so I cancelled the DD myself and then phoned my bank to see who the hell they were as I had never heard of them and certainly not instructed them to take any money. So the nice lady at Natwest gave me a contact number for them the 0128 268 1000 number.
I called them with the tone of 'who the hell are you!?' and I wish I had found this forum earlier because I would have deffinately demanded a full explination.... so I gave him the reference number and he asked for my name and address, he very flipantly said 'this is not the name we have on this account the name is ****' which was MY DADS NAME and I then also confirmed MY DADS HOME ADDRESS he advised that there had been a 'GLITCH' in the system and my dads old cover for a computer was accidently taken from my account!!!!!! !!!!!!! :mad: how is that even possible? (we have the same surname, bank and branch but there is no way they could have gotten my bank details)
Surely this is a total scam and I will be trying to take this as far as possible, I have spoke to Natwest again who have refered me to their fraud team so I will call them later on. I know its only £2.99 but its the principal, how many people have they tried to do this to and gotten away with it? especially older people or people with learning difficulties who may not understand their bank statements... if I dont have any joy with Natwest what should I do? contact the FSA or the Police?
Wont be letting this one go!0 -
Another here.... These scamsters have taken 2 payments of £2.99 from my account. I haven't used this lot for around 12-15 years.... This crowd of gangsters need shutting down...:mad:What if the Hokey Pokey really is what it's all about !!!0
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I was appalled to find that £2.99 was taken from my bank account without my permission - had no idea that they could do that. Have found your comments very helpful. My bank told me they would immediately cancel DD and refund money so no problem there I am just concerned that it is so easy for these thieve to do this. More people who draw this to everyone's attention the better - let's stop them please!!0
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Surely this is a total scam and I will be trying to take this as far as possible, I have spoke to Natwest again who have refered me to their fraud team so I will call them later on. I know its only £2.99 but its the principal, how many people have they tried to do this to and gotten away with it? especially older people or people with learning difficulties who may not understand their bank statements... if I dont have any joy with Natwest what should I do? contact the FSA or the Police?
Agree that this is theft & a scam and that something should be done about it. Not sure who though and in my experience, the authorities that are supposed to protect us from this kind of thing are very weak, and all-too-keen to take the do-nothing option as it makes their life easier.
My recommendation is that everyone who has been had by this contacts BBC Radio 4 Moneybox.
http://www.bbc.co.uk/programmes/b006qjnv
I often listen to it via podcast and this is the kind of thing that they've featured in the past. In particular, I'm sure they'd be keen to pick up on the fact that a company can resurrect a DD many years later and start deducting money from one's account without its owner even being aware. If enough people e-mail them, then hopefully they'll take notice & investigate.0 -
I've just emailed them - great idea Wary :T
Let's hope someone will take notice of what these fraudsters are up to! :mad:Debt at LBM Apr 2010 £28,767 Debt free as of Nov 2013 :j0 -
I posted a while ago that I'd had £2.99 taken from my bank account.........went to the bank, who put a block on Total Care for me........logged into bank tonight and they tried to take £5.98:eek: this time but thankfully my bank took back the money and reimbursed my account......I hope one day that someone, somewhere can stop this happening........thankfully those of us who are posting here are aware of what's going on,0
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I have been scammed on this, four payments starting since May. Furious. £2.99 doesnt seem alot even if it is absolute direct theft but it adds up and how dare they?!
More importantly, I have found that calling the number for Total Care support will only leave you on hold in excess of 12 minutes. I rang HSBC back, they can sort it for you within 24hours all you say is you called the number and if you hold any longer it will cause additional cost attempting to contact them. Then they say they will sort it. HSBC said they wont let any unauthorised DD get setup without calling me first.
I had a Tiny/Time laptop 10 years ago. How can this happen and to so many people? My advice, check your online banking monthly, apparently cancelling a DD on the day it is set up will cancel the debit.0 -
I've just noticed I had 8th August and 10th September £2.99 deductions by DD from my current account. I was abroad from a date too early to set this up. My bank say they can repay the 10th Sept on Tuesday and will repay the earlier one after I check with "Totalcare suppor". I also googled them and got Intouch Investments. I noticed that Intouch Investments (in Somerset) have a notice about this fraud on their website. I quote "Notice: If you have had a direct debit set up on your bank account with the reference Intouch Investments please note this is nothing to do with ourselves. You need to contact the company behind this – Supanet, an internet service provider based in Blackburn, on 0845 120 4473’"
I believe them!
I also had a Tiny computer for one year many years ago, it was rubbish and I got rid of it when they went bust. It had an ISP Supanet as part of the deal. I also paid the insurance premium from May 2005 to Jan 2007 and had trouble stopping it.
They are obviously connected. Don't touch any of these names except the genuine Intouch Investments of Somerset.0 -
I've been done too. Noticed it a few months ago, but because it was only £2.99 a month I didn't act on it quickly. Thoughts my wife had set something up. Thank goodness I googled it and found this thread. I too had a Tiny computer many years ago, but I never set up a direct debit or used their Supanet. So how can they just set up a DD with my bank just like that. I'll get it refunded but that's not the point - they're stealing from us. I'm not going to ring them because I'll get a load of flannel and spend more money on their premium rate number. Why are the banks letting this happen?0
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I have also had money taken from my account - £2.99 then £5.98
I had a pc from Tiny about 7 years ago! I cancelled the direct debit, but can't believe a company could be able to do this sort of thing with bank details, after so long! :mad:0
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