TOTALCARE taking DD without instruction

dillies12

still waiting for my refund

dillies12

what can be done about these people how many are they ripping off
the people who dont post here could be hundreds

Kepp

I have had the same problem :mad:

Finally managed to get through on the 0845 number.

Was told this was due to a systems crash last month - causing them to be taken this month. They had no answer when I said the DD was taken from my account last month and a quick search online shows that DDs were being taken in May. They said anyone who had said that was 'incorrect' :mad:

They have promised they are calling through the list of people affected and refunding all monies taken - why do I not believe that?!

Anyone had a successful refund?

Paul_Varjak

beccie wrote: »

I have had the same problem :mad:

Finally managed to get through on the 0845 number.

Was told this was due to a systems crash last month - causing them to be taken this month. They had no answer when I said the DD was taken from my account last month and a quick search online shows that DDs were being taken in May. They said anyone who had said that was 'incorrect' :mad:

They have promised they are calling through the list of people affected and refunding all monies taken - why do I not believe that?!

Anyone had a successful refund?

If monies are take from your account without authorisation just speak to your bank. Under the DIRECT DEBIT GUARANTEE the bank must refund your monies. At the same time, ensure that the Direct Debit is cancelled so no more monies can be taken.

Kepp

Have already cancelled the DD online and will be going into the bank on my way home from work


I'm annoyed though that this company seems to be getting away with what is basically theft!

F_Bear

got my refund but under a differernt name.

i did finally get my refund, 15 days after they took it so i rekon it was at least a week after i rang and complianed.

interestingly the refund wasnt from the TOTALCARE & SUPPOR but from INTOUCH INVESTMENT REFUNDS.

wig06

I bought a PC from Time Computers 9 years ago and cancelled the breakdown insurance for this within the cooling off period. Since then Time Computers have been bought out. Last week Total Care set up the 9 year old DD and stole £2.99 from my account.

Address:
Time Technology Park
Blackburn Road
Simonstone
Burnley
Lancashire
BB12 7TW

I rang the bank who gave me the telephone number of Total Care, this is a Burnley number which just rings out. There are other premium numbers but this would cost more than the stolen amount.

I rang the bank again and quoted the Direct Debit Guarantee, they immediately blocked the DD and put the £2.99 back in my account.

MY ADVICE; don't waste your time trying to chase these thieves, get on to your bank who should not have allowed this. Under the DD guarantee the bank must refund you.

Kepp

I finally received a refund yesterday - same as other posters though, it was refunded under a different name.

ruffles09

I've just checked my bank account and found the same thing - £2.99 taken two days ago. Thanks to the helpful people who suggested contacting the bank rather than chasing the company; within three minutes it was all sorted for me. The chap to whom I spoke at my bank did point out that I should make contact with the company to tell them I was cancelling the Direct Debit because otherwise they might reinstate it.

I'm shocked and disturbed that a mandate I signed more than seven years ago, having since cancelled the instruction with my bank, can be resurrected and activated. Because I've taken the easy route and am being refunded by my bank, it means the company presumably gets to keep £2.99 it has no right to.

Paul_Varjak

ruffles09 wrote: »

Because I've taken the easy route and am being refunded by my bank, it means the company presumably gets to keep £2.99 it has no right to.

Hopefully, the bank will claim it back and, if enough people claim under the Direct Debit Guarantee, they may well instigate some sort of fraud investigation as well. Under the Fraud Act the onus is on banks to investigate fraud (rather than the Police)