Seller won't send untill paypal transfer money!!

susplum

shameless-about-money wrote: »

Actually, as soon as the money is in your paypal account you can use it to spend on one of your own ebay or other purchases!

If a chargeback occurs it is because paypal consider you liable and this money can be taken from a paypal balance, your bank account registered to paypal or your credit card registered to paypal.

When my buyers have paid me the goods become theirs - I therefore have a duty of care to my buyer to post those goods asap - NOT 4/5/7 days later when they can be bothered to drag themselves to the Post Office.
That is being a shoddy Seller and I can and I have left negative feedback for this and I am well-prepared to do it again.

As usual there is always someone who says what I am trying to say but better!! :j

Tirian

shameless-about-money wrote: »

Actually, as soon as the money is in your paypal account you can use it to spend on one of your own ebay or other purchases!

Assuming that you actually want to spend the money you make on eBay. Mine goes into savings. In any case, all this does is move the problem along to someone else - no matter whose account it is in, it is not real money, nor does it have any greater monetary status than an uncleared cheque that you have in your hand.

If a chargeback occurs it is because paypal consider you liable and this money can be taken from a paypal balance, your bank account registered to paypal or your credit card registered to paypal.

This is a misconception. Under UK law, Paypal cannot take money from your bank account or your credit card without your specific permission. It may be different in the US, but in the UK if they do this then they are acting illegally, and if you instruct your bank to block the payment they are obliged to do so.

When my buyers have paid me the goods become theirs - I therefore have a duty of care to my buyer to post those goods asap - NOT 4/5/7 days later when they can be bothered to drag themselves to the Post Office.
That is being a shoddy Seller and I can and I have left negative feedback for this and I am well-prepared to do it again.

Funny. There are hundreds of online and mail order retailers who consider it perfectly acceptable to allow 28 days for delivery - and they are running a business! Are they "shoddy sellers"?

shameless-about-money

I am having problems with a Seller whom I paid - 7 days later I emailed her - to be told that "paypal have not informed me you have paid" and "I have a lot of sales, I miss some". Then she got nasty. Another four days went by - no goods had arrived. "I am ill, I cannot post out" but is listing 20+ items per day. I opened an item not received dispute and the abuse I have had is unbelievable!! The same day I paid her I paid another Seller in the USA whose goods I received in four days (global priority mail). Now my English Seller is demanding that I wait the 14 working days required by Royal Mail for ME to make a claim and that I might receive a refund 21 days after that.

I have started a paypal claim.

What planet are these people on?

shameless-about-money

Tirian wrote: »

Assuming that you actually want to spend the money you make on eBay. Mine goes into savings. In any case, all this does is move the problem along to someone else - no matter whose account it is in, it is not real money, nor does it have any greater monetary status than an uncleared cheque that you have in your hand.



This is a misconception. Under UK law, Paypal cannot take money from your bank account or your credit card without your specific permission. It may be different in the US, but in the UK if they do this then they are acting illegally, and if you instruct your bank to block the payment they are obliged to do so.



Funny. There are hundreds of online and mail order retailers who consider it perfectly acceptable to allow 28 days for delivery - and they are running a business! Are they "shoddy sellers"?

The point is that once your buyer has paid you the goods belong to them. It is up to you to get off your **** and to the Post Office and mail it to them asap - you have the money, you give them their goods. Simple, isn't it???

Or is it?

You have obviously got the same idiotic mentality of the Seller in my previous post - you should be ashamed of yourself.

susplum

Tirian wrote: »

This is a misconception. Under UK law, Paypal cannot take money from your bank account or your credit card without your specific permission. It may be different in the US, but in the UK if they do this then they are acting illegally, and if you instruct your bank to block the payment they are obliged to do so.

From paypals T&C:

By accepting an e-money payment, you agree that you are responsible for refunding the payment if the payer's initial e-money purchase transaction is subjected to a chargeback. If a chargeback occurs on a payment made to your account, we may debit your account balance to pay for it.

Where is the misconception?

Contains_Mild_Peril

I think negative feedback in this instance would be unduly harsh. At least the seller has taken the initiative in contacting the buyer to explain the delay, instead of waiting until the buyer asks if and when their item was dispatched.
I think eBay ought to be clearer about what is meant by "cleared payment". If the seller is fairly new then they could be forgiven for thinking that cleared payment meant cleared into their bank account, whereas eBay (and most customers) take cleared payment to include payments cleared into the seller's Paypal account.
Paypal funds often take more than a week to withdraw into my bank account. 5-7 working days seems usual.
As for e-cheques, as has been mentioned on other threads, sometimes Paypal payments are processed as e-cheques for no apparent reason. I've experienced this as a buyer and as a seller. It's often not the buyer's fault at all.

mom23

The seller is relativley (sp) new with a FB of 35 mainly for selling (although they have been a member since 05)
Most of the FB comments are "Prompt delivery" "Next day" etc
With seller ins stating post within 2 days .
They only take PP as payment.
As far as i am concerned I paid in good faith and should receive goods within the stated terms of listing, as i said in OP luckily i am in no rush for item, but i could have been.
I always pay with PP and avoid other payment options as i feel they take to long.
As i have said earlier if people feel the need to wait for transfer of PP to there bank acc, they should clearly state in there listing i can then choose wether i am prepared to wait!!!

Tirian

shameless-about-money wrote: »

You have obviously got the same idiotic mentality of the Seller in my previous post - you should be ashamed of yourself.

I see. Now I am an idiot if I don't agree with you. You haven't answered my question though - if online/mail order companies can allow 28 days for delivery after I have paid, then does that qualify them as "shoddy" too? Or as having an "idiotic mentality"?

By accepting an e-money payment, you agree that you are responsible for refunding the payment if the payer's initial e-money purchase transaction is subjected to a chargeback. If a chargeback occurs on a payment made to your account, we may debit your account balance to pay for it.

The misconception in thinking that this refers to your bank / credit card account. It refers to the Paypal account not the bank account.

Sugar_Coated_Owl

Tirian wrote:

I see. Now I am an idiot if I don't agree with you. You haven't answered my question though - if online/mail order companies can allow 28 days for delivery after I have paid, then does that qualify them as "shoddy" too? Or as having an "idiotic mentality"?

The point here though is eBay don't allow a seller 28 days in which to post. They allow 7. People buy from eBay and pay via PayPal as it's deemed to be instant. They don't expect to have to wait until the seller has withdrawn the funds to their bank account. By doing this I very much doubt they will be able to post the item within the 7 day window anyway.

Tirian

mom23 wrote: »

The seller is relativley (sp) new with a FB of 35 mainly for selling (although they have been a member since 05)
Most of the FB comments are "Prompt delivery" "Next day" etc
With seller ins stating post within 2 days .
They only take PP as payment.
As far as i am concerned I paid in good faith and should receive goods within the stated terms of listing, as i said in OP luckily i am in no rush for item, but i could have been.
I always pay with PP and avoid other payment options as i feel they take to long.
As i have said earlier if people feel the need to wait for transfer of PP to there bank acc, they should clearly state in there listing i can then choose wether i am prepared to wait!!!

I would agree with you on your position here - if they state they will post in two days, then they should do so. My auctions state that I reserve the right to wait for any payment to clear into my bank account before I will post.

It's possible that they've had a bad experience recently and forgot to update their terms. Believe me, it only takes one experience of being scammed to make someone very careful about covering themselves for further transactions.

The principle I work on is that 99.9% of people you deal with on ebay are trustworthy, but that's no reason to let yourself be scammed by the 0.1 percent. I'm perfectly willing to give people a couple of weeks to post something to me, as long as they stay in contact and reply to my emails.

I'm reluctant to leave negative feedback for anyone - as long as at the end of the day I get the goods I paid for, in the condition they were described. If they're slow, I might mention it in the comment - but wouldn't downgrade to a negative. Maybe a neutral if it was over 4 weeks.

EDIT: Just looked at your OP again, and realised the seller said post within 2 days of receiving cleared payment. Presumably by that they meant cleared into their bank account, although they should probably have been clearer about that.