Tax Credit Renewals - support thread

On-A-Rainbow

Got my renewals form the other week then a day later a letter wanting all my childcare bills and bank statements.
My claim includes childcare for two children.

man_of_faith

hi....does anyone know if i work 16 hours a week and my girlfriend is on incapacity benefit if we can get working tax credit....thankyou

Lucee

Well I still haven't heard anything so I eventually called on Thursday, I renewed on 23rd April and was initially told to call back after 21st may and then after 4th June.

When I called on Thursday they apologised that it hadn't been dealt within the timescale they gave me, confirmed nothing was holding it up - no random check, missing info etc. I was told that someone from 'head office' would call me back within three working days so I'm just waiting for that call.

So I'm no further on, I'm not holding my breath for it to get resolved anytime soon they are obviously under a lot of pressure.

Oh well the wait continues.

L x

kirei

I haven't had a renewal pack yet!

tamz1409

Im still waiting been about a fortnight now but I posted mine back so probably why taking longer coz I've bk reading about those who are renewing and are hearing within a week!! I haven't phoned for update and have just had a thought that they might not have received the form!! Do you think I should ring??? Or is it an absolute nightmare to get through!! #hateringingatbestoftimes:mad:

chickywiggle

well they eventually sorted it out today. but fuming cause despite paying at extra £200 a year in childcare they won't adjust my reward as it's not more then £10 a week what I initially declared.

Well we just won't eat for 2 months then. Thanks tax credits.

tamz1409

How long did you wait chickywiggle?? This renewal process is the same every year puts you off claiming at all. Your always worried u are gonna get an op even though u have told them throughout the year of any change of circumstance!! Xx

angelsmomma

My renewal pack came Monday, I telephoned to give my figures as self employed. It took 13 minutes on the phone and I got my award letters through today.

No childcare just child and working tax which have both come in at only £7 a week lower than last year with a £4000 income increase

chickywiggle

tamz1409 wrote: »

How long did you wait chickywiggle?? This renewal process is the same every year puts you off claiming at all. Your always worried u are gonna get an op even though u have told them throughout the year of any change of circumstance!! Xx

straight thro this morning (on the dot of 8am). :j

they asked such stupid questions and triple checked you'd worked stuff out properly ("yes funnily enough i followed the instructions you'd sent":
example question 1: "why are you calling?"............. hmm lets see - i've rung the renewal line, i've gone thro the renew menu..... hmm...... ohh that's right i wanted to order a pizza.


only bonus was they are gonna pass my change of bank details over to child benefit so that i don't have to phone them too.

roll on september for my next phone call :mad:

they've said i should know by 6th july if not phone back.

they double paid me when i changed details last time (one on friday then again on the monday) so have been looking at £300 in my savngs account for last few months incase they demand it back! any idea if it's safe to spend it once renewal is comfirmed if they don't ask?? after this can i claim they did not ask and pay it back at £x a month instead of all in full?

lilymay1

Sparklebabey wrote: »

How have you managed to run a house and keep a family of 5 on 6 grand a year?!!:eek:

A couple I know apparently earned this last year too....but they were getting £1000 a month from her parents as 'help'.

Have they declared it? Have they !!!!!!y.