Tax Credits Helpline, unable to get through!

georgiasdragons

magicpoison73 wrote: »

it doesnt get any better, im sat here now trying to get through to change my address and its been 20 mins on hold, i tried yesterday but after 15 mins i gave up. this is ridicules. plusnet are just as bad.

I changed my address on the hmrc website for child benefit and it changed my tax credits as well.

casparg44

So annoyed tried getting through 12 times over 2 weeks to claim, losing money calling them and in my entitlement. Do you know if they back date claims?

IrishCath

Tried ringing Tax Credits Hotline, five times and waiting over 35 minutes each time for absolutely nothing at all, really annoying!!!!
Crazy stuff!!

Kai_The_Dog

Just tried the new number for international callers - you get a message stating that you are calling from the UK, refer to the gov.uk website..... AAhhhhhhh!

21 times I've tried calling so far and got through to that ridiculous answering system and given them everything security question under the sun. I know it's a local call but when you don't have anytime calling with your phone company, this adds up.

I need to call as I have been sent two forms! Plus I need to discuss Healthy Start vouchers which they still haven't authorised after 2 months.

Having been a civil servant in the past - this doesn't surprise me unfortunately.

SeanMcD

After failing to get through to a human being on the Tax Credit helpline at the beginning of June, I wrote a letter to them. Five weeks later I got a response - telling me I have to phone them! I tried but, after about three minutes talking to a recording, I was told there was no one to help me and the call was terminated.

letthemeatcake

I managed to get through to a human yesterday after being asked by the automated recording what I was ringing for. I think I was just lucky!

amiehall

SeanMcD wrote: »

After failing to get through to a human being on the Tax Credit helpline at the beginning of June, I wrote a letter to them. Five weeks later I got a response - telling me I have to phone them! I tried but, after about three minutes talking to a recording, I was told there was no one to help me and the call was terminated.

Ring on Saturday morning. I would bet your wait time will be about 20 seconds...

angelcake

last night I tried 7pm was on hold for 35 mins and gave up...... am trying now.. been on hold since 3pm (42 mins and counting) .... still not spoken to anyone so annoyed!!

angelcake

gave up again really disappointed as its very important! 85mins in total... wonder how much that has cost me and still not spoken to a human

little_miss_spender

Hi angel cake having same problem as you my husband used my mobile to phone them thinking it was free as our landline has been restricted as we have no money.we are trying to arrange for them to take money direct from our income support at an amount we can afford.to pay off an overpayment which i do not think is correct anyway but you cant get anywere with these people. After 35 minutes got a human who tells me i am ringing the wrong department and he didnt know if we could pay the money back that way and to ring another number but have a ful income and expenditure sheet ready. So he rings the other number and waits for 40 minutes before putting the phone down. Then to my horror i find out this call has probably cost me over £25 . So i ring back fuming at 7.45pm to get an automated message saying they were very busy and call again tommorrow i am absolutely livid and so angry at myself not checking how much they charge people for their bloody unhelpful helpline. This government and whole system is a joke . Wish u luck angel x