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Mobiles.co.uk Cashback Rejected

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Comments

  • thegoodman
    thegoodman Posts: 1,235 Forumite
    Part of the Furniture Combo Breaker
    It can take up to 8 weeks however in most cases you should get it within 3-4 weeks.
  • brick
    brick Posts: 160 Forumite
    Not that it was accurate (for me), but has the "My Account" section stopped displaying each order's cashback schedule and status? (e.g. "Month 6 Unsuccessful" or something like that)

    Or am I just missing the obvious?
  • OneADay
    OneADay Posts: 9,031 Forumite
    1,000 Posts Combo Breaker
    brick wrote: »
    Not that it was accurate (for me), but has the "My Account" section stopped displaying each order's cashback schedule and status? (e.g. "Month 6 Unsuccessful" or something like that)

    Or am I just missing the obvious?

    Online has never been updated all the time for my contracts through mobiles co. Its best not to rely on that for doing cashbacks,
  • mickaveli2001
    mickaveli2001 Posts: 2,145 Forumite
    Send e-mails with return receipts and follow entire paths so that you have printable back up to supply along with your legal threat
  • brick
    brick Posts: 160 Forumite
    brick wrote: »
    Received further completely useless emails from customer support

    Wow - what a contrast with my first claim experience.

    This time (claim 2) I received a "claim accepted" email, clearly identifying mobile number, less than 3 working days after submitting the claim.
  • mobilejunkie
    mobilejunkie Posts: 8,460 Forumite
    That is FAR from the norm at present! Though sometimes I prefer it that way!
  • Lynsey
    Lynsey Posts: 9,486 Forumite
    I've been Money Tipped!
    We've had a quick acceptance also, this time with a TalkMobile bill. Just printed, scanned and send via the online claim link and hopefully sorted. Also had a posted Onestopphoneshop one accepted within days ..................... must be Xmas. lol

    Lynsey
    **** Sealed Pot Challenge - Member #96 ****
    No. 9 target £600 - :staradmin (x21)
    No. 6 Total £740.00 - No. 7 £1000.00 - No. 8 £875.00 - No. 9 £700.00 (target met)
  • Lynsey
    Lynsey Posts: 9,486 Forumite
    I've been Money Tipped!
    Onestopphoneshop cheque (£108+) arrived yesterday, so was fairly quick and without incident. Hopefully Mobiles.co.uk will follow within a week - this one is only small, but still welcome. ;)

    Lynsey
    **** Sealed Pot Challenge - Member #96 ****
    No. 9 target £600 - :staradmin (x21)
    No. 6 Total £740.00 - No. 7 £1000.00 - No. 8 £875.00 - No. 9 £700.00 (target met)
  • davidjones90
    davidjones90 Posts: 127 Forumite
    Can anyone find the link to submit bills online? I cant seem to find it on their website!
    Learn from the mistakes of others - you won't live long enough to make them all yourself.
  • samwsmith1
    samwsmith1 Posts: 922 Forumite
    davidjones90 wrote: »
    Can anyone find the link to submit bills online? I cant seem to find it on their website!
    Here you go - https://www.secure-mobiles.com/cashback/

    Or you can email them to cashbackclaims@mobiles.co.uk
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