Only joined Virgin Media for Sky? Blag some extra channels for the loss

dougBgood

Just off the phone to Virgin Media RE: loss of Sky channels. I had selected the option to speak to someone if I was "thinking of leaving Virgin". I was on hold for 20 minutes (not long compared to some, I see!).

The Lady I spoke to was very pleasant and I remarked to her that I had been holding but was mannerly and friendly throughout our conversation. I asked what was happening now the Sky channels were lost: would there be a reduction in the monthly cost?! She explained that most of the "big" Sky shows, such as Lost, would be moving to Virgin Central within the next few weeks and proceeded to lookup the details of my Virgin package.
I am on the basic TV, BroadBand and Phone package of £30 per month and, without any cajoling from me, she proceeded to upgrade me to the XL TV package - indefinitely!:T
I was more than happy with this result especially as, in my opinion, Sky isn't that big a loss!
The lady added that, apparently, Sky are removing their channels from Freeview and other cable providers also. hmmm, is this true?

echo

just seen gerturdeanna's post.i'm gonna try that out first.

hansi

dougBgood wrote: »

Just off the phone to Virgin Media RE: loss of Sky channels. I had selected the option to speak to someone if I was "thinking of leaving Virgin". I was on hold for 20 minutes (not long compared to some, I see!).

The Lady I spoke to was very pleasant and I remarked to her that I had been holding but was mannerly and friendly throughout our conversation. I asked what was happening now the Sky channels were lost: would there be a reduction in the monthly cost?! She explained that most of the "big" Sky shows, such as Lost, would be moving to Virgin Central within the next few weeks and proceeded to lookup the details of my Virgin package.
I am on the basic TV, BroadBand and Phone package of £30 per month and, without any cajoling from me, she proceeded to upgrade me to the XL TV package - indefinitely!:T
I was more than happy with this result especially as, in my opinion, Sky isn't that big a loss!
The lady added that, apparently, Sky are removing their channels from Freeview and other cable providers also. hmmm, is this true?

yes, it is true.

starbase79

I rang the number given, waited for about 8 minuets, then spoke to a very helpful chap named Dave and within another 3 minuets came back and offered a discount for the life of my contract with Virgin of £16.00 a month. Thanks for the advice and keep the good work up. :j

hansi

and keep listening for the minuets!

geogth

I have the £85 VIP.Any chance i would get a reduction because of the loss of chanels.

mbb_2

just phoned vm waited 35 mins. but got upgraded to xl tv and xl telephone package thank you for the advice mbb

Heinz

dougBgood wrote: »

Sky are removing their channels from Freeview and other cable providers also. hmmm, is this true?

The Freeview part was certainly rumoured (see HERE) and then it was rumoured they'd had second thoughts!

mbb_2

phoned vm after reading your letters. waited 35 mins on phone, but was upgraded to xl tv package and xl telephone package,
Thanks for the advice.
Was told the change was for as long as I was with them.Monthly bill also reduced by 55p. mbb

bigwheels36

Hi All, Just rang 151 and expalained a had a new top sebox fitted yesterday but no Sky One! (Already knew it had gone!) So they knocked my tv bill down to £11.50 for the next 6 months! Ver easy just be polite and they will bend over backwards. :T