Rude Customers >:(

arcon5

teddypip78 wrote: »

i work in a branch (main post office) need a camera, like cops on camera-make a good documentary.so rude some peeps,like all retail we have a service standard. most people don't even speak or look at you,just walk in and were supposed to mind read!people think were a public service so come in for everyhthing.And if anywhere else doesnt know the answer eg.jobcentre,tax office,bank send um to us!!!!!

Oh I hate post offices. There's always a huge queue full of elderly ladies whining about the size of the queue and the cost of stamps, the Chav with his crap music playing out on loud speaker and a person that smells.

You finally get to the cashier and they seem to always be deflated and lifeless - probably from a day of being moaned at.

Timalay

sekrapa wrote: »

Also annoying when someone has item/s valued well under £1 and gives you £20, even though they have change or lower notes. If you ask if they have anything smaller they respond with a gormless stare. And then they demand a free carrier bag.

Sometimes people need to get the change say you need to get £15, but only a £20 note and a £5 note (also you kinda expect big companies to have the change), I always apologise for it. It happened to me yesterday. Also I've got no problem paying for a bag if that's your only option (like this place yesterday).

jam-master-J

gunsandbanjos wrote: »

I get things like this all the time.

'what do you have on draught?'
'becks, bud and Stella.'
'ok, I'll have a tennents'
Face-palm:cool:

I'll also bet that you'll have repeated the choices only to be responded to with 'Fosters', then 'Millers' (With the 's' that should only be used for two or more pints).

Been there, done that. :beer:

I have also had someone come into my current shop five minutes before closing and moan that we didn't have the exact model of printer that he wanted. He then checked the price on Amazon on his phone for a model that we had in (one that was much cheaper and not a comparison to the more expensive one he wanted) and wanted us to price match. Despite me saying that the Amazon price was below our cost price, and explaining that we bought in units in single figures and they bought in units in scores or hundreds, he was still adement. 20 minutes later he left with the printer at the price that was on it, only to call back the next day to complain that there was no USB cable included with it. (The box did say it had no cable inside.)

Thing is, this guy was a Doctor, and could have easily afforded the £80 we were charging. He also wanted me to open every box of speakers we had to show him what they looked like and to try them out. Unfortunately we couldn't as we only sell basic speakers that all would sound similar.

And don't get me started on people who stare at the large opening hours sign and then try to come in ten past closing or ten to opening not understanding that 8.30 AM to 5 PM means that is when you're open, not closed. :mad: :wall:

chewynut

Can we add 'customers to make snarky or snotty comments about the prices' to the list of extremely annoying things?

Lady, it's not my fault that a bottle of Fanta costs 75p or a Mars Bar costs 40p. Making comments under your breath or gasping how much??1 at me is only going to lead to awkwardness because I can hardly apologise for the prices other people have set to try and keep afloat.

Especially when you can walk around the corner and get it for a quid, if you like...

zagfles

Timalay wrote: »

Sometimes people need to get the change say you need to get £15, but only a £20 note and a £5 note (also you kinda expect big companies to have the change), I always apologise for it. It happened to me yesterday. Also I've got no problem paying for a bag if that's your only option (like this place yesterday).

A lot of the time though people are just plain lazy, they don't want to count out coins, they just hand over a note because it's easier and someone else has to do the work.

Of course they then end up with massive stockpile of change - which some are stupid enough to feed through those machines which "turn coins into cash" (!!!!!! are coins if not cash??) and take 30% or so to do it :rotfl:

zagfles

chewynut wrote: »

Can we add 'customers to make snarky or snotty comments about the prices' to the list of extremely annoying things?

Lady, it's not my fault that a bottle of Fanta costs 75p or a Mars Bar costs 40p. Making comments under your breath or gasping how much??1 at me is only going to lead to awkwardness because I can hardly apologise for the prices other people have set to try and keep afloat.

Especially when you can walk around the corner and get it for a quid, if you like...

Disagree totally. If you work in any customer facing role then it's your job to take criticism/complaints from customers about any aspect of your company, even for stuff that you have no control over yourself. When you interact with a customer, you are "the company" to them. As long as the customer doesn't get personal about it (which IME is rare).

I've worked in customer facing jobs all my working life and it's part of the job, often I've agreed with the customer ranting down the phone to me, yet I've had to put the company point of view across. Doesn't phase me at all as I know the rant is directed at the company, not me personally.

s_b

zagfles wrote: »

Disagree totally. If you work in any customer facing role then it's your job to take criticism/complaints from customers about any aspect of your company, even for stuff that you have no control over yourself. When you interact with a customer, you are "the company" to them. As long as the customer doesn't get personal about it (which IME is rare).

I've worked in customer facing jobs all my working life and it's part of the job, often I've agreed with the customer ranting down the phone to me, yet I've had to put the company point of view across. Doesn't phase me at all as I know the rant is directed at the company, not me personally.

you mean you are the company clone then?
the one who does as the company says to the letter
the bore at company does always spouting company mantra
its one of the reasons i left wordspeak big business
i am human i may work for you but touch me stab me doth i not bleed

zagfles

s_b wrote: »

you mean you are the company clone then?
the one who does as the company says to the letter
the bore at company does always spouting company mantra
its one of the reasons i left wordspeak big business
i am human i may work for you but touch me stab me doth i not bleed

I said "put the company POV across". Often I've told the customer that I agree with them personally, but the company policy is [...]. And they respect that, it takes the fire out of their rant as they're preaching to the converted.

If you can't hack that, you shouldn't be in a customer facing role, get a job writing poetry or something

Gingernutty

dickydonkin wrote: »

It's their career choice - if you don't like it - then get out!

I did. I went to work for the Forensic Science Service. That went well........ :rotfl:

arcon5 wrote: »

That's where you're wrong, a career choice in retail does NOT involve agreeing to be abused and poorly treated. Like any other job they reserve the right to work in an environment free from this.

Based on your logic, if members of society found it acceptable to punch a traffic warden for issuing a ticket, then this is the traffic wardens fault for choosing to work in that job. It's not the retail assistants problem, it's the customers problem for which they should seek some form of professional help!

Yep. Completely agree with there - Thanked you too

Techhead wrote: »

And become un employed while they wait for a job where they don't have to deal with awkward customers? I don't understand your attitude at all.

As a customer I often cringe at the rude, confrontational and egotistical behaviour of many other customers nowadays. Nobody should have to become used to dealing with that.

I find that a polite friendly attitude gets any query, complaint or request sorted much more quickly and efficiently as the person I'm dealing with can get straight to the point rather than waste time on the attitude.

Completely agree with this too. Many people don't 'choose' to work in retail, they're just after any job to pay the bills. Like most of us. There is no excuse for rudeness or abuse. Just because someone is 'there', it doesn't mean they want to be there or have chosen routine abuse as part of a 'career plan'

antrobus

zagfles wrote: »

... If you work in any customer facing role then it's your job to take criticism/complaints from customers about any aspect of your company, even for stuff that you have no control over yourself. ....

So it is. But that doesn't mean to say that you can't later have a good old moan about the the idiots you've had to deal with today. It's the same with doctors, taxi drivers, receptionists, or anyone who has to deal with the public; once they get together down the pub, they're full of little anecdotes about the general insanity that they sometimes have to deal with on a day-to-day basis.