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Rude Customers >:(
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We close at 10pm and it seems like everyone in town rushes in at 9:55pm on a Saturday night to buy alcohol. The licensing time in Scotland is 10am-10pm and as been for years, as soon as the till ticks over to 10:01pm we CANNOT sell alcohol. The annoying thing is that it's always the same people who rush in at the last minute and who get in a bad mood when we have to refuse.
We follow the age 25 rule for ID for any age restricted product. I get a lot of abuse for refusing to sell people alcohol when they don't have ID. We offer them a leaflet to apply for ID and get sworn at. They ask their mate to get it for them, who we also have to refuse, and get sworn at.
Also, people leave stock all over the shop when they change their mind. I understand this is part of my job but the worst of this is when you find chilled items on the shelf or bread in the freezer. People complain about prices but that sort of stuff has to go straight to waste. There's nothing nice about tidying up and finding a melted ice lolly at the back of a shelf.
A lot of our customers are nice but there are one or two who make you cross your fingers when they yell that they wont be back.0 -
Possibly posted this up elsewhere.
I once had a member of the public write into us to complain they were not happy with the funding we gave them. Their family income was in excess of £100,000, so they were not entitled to large amounts. However, this person wanted to maintain their lifestyle whilst at university, and thought we should give them a lot more money to help them do so.
They got a letter back from myself, the first letter of each line spelling out "F*** Off" whilst the content politely declined their request and gave them useful advice on how to budget.
Also remember having someone on the phone one day, first week of October wondering why they had no money as they apparently couldn't afford to eat. Had to pop then on hold whilst getting a file out to find out what was happening, and as I'm sure most people know there's an option on most phones to just place the call on silent. Get back to my desk, and realised the person had only applied to us the week before, when the actual deadline they should've submitted by was in May. Pick up the phone, and they're talking away to their friend about how drunk they were the night before.
If I hadn't heard this, I'd have probably pulled their file forward and just got it out the door. Instead, back to where it was in the pile, where it sat for another couple of weeks.0 -
Liking this thread.
I have posted this story before but it seems to fit in with a lot of the others, about customers being rude and violent.
I was serving a lady one day with a fireplace, when a rough looking fella came in. He started kicking off on a member of staff, that he fret on his fire had gone tarnished. I intervened and told him they would, if he hadn't cleaned it ( was polished cast iron, so you need to brasso or metal polish it) He grabbed me by the throat and said he would be back at 4pm to get it sorted, which I should do if I knew what was best for me.
About 3 pm, I was showing a lady a very expensive fireplace in the front window, ( main road in front of shop). All of a sudden we heard a loud bang. Looked around in case something had fell down, then carried on. It was only after the lady had gone and I was checking out what had gone on, when I discovered a bullet hole, at knee level, right where I was standing. felt sick. Coincedence or what?
He came back at 4 pm, started kicking off, so staff member called police and said about the bullet hole in window. Armed response police attended. They threw him out, did a spot check on his car and found drugs ready to sel and a hand gun ! My blood ran cold. For a week after I had police escort home when closing the shop.
I normally find the 'posh' customers ok. It is the ones who think they are ' posh' , you know the ones who were brought up with little, made a bit of money and now flaunt it with big 4x4's and kids in designer gear, who are the worst. Sometimes old ladies are a bit of a pain too, especially if they have read up on consumer law and fitted it to their complaint. 12 yaer old fire, gone faulty and tey think they can have a refund, that sort of thing.
Retail is a fantastic career, when you have nice customers, Don't be put off by all the posts here, it is just us all generally venting our frustration on the few nightmare members of the public, who give consumers a bad name. Some of them reside on this website.0 -
Once again - it works both ways.
A prime example last Sunday was the excellent and helpful service of a member of staff in Debenhams - Metro Centre.
In stark contrast to that about an hour later was a checkout assistant in Tesco's Durham who (after I had the audacity to place my debit card upside down in the reader) rolled her eyes and snatched it out of the machine and placed it in correctly.
Maybe she had a bad day or has other issues - but it just wasn't worth bothering about.0 -
Well we had the worst customer in a while at work today.
My colleague (who also happens to be the assistant manager) was serving a gentleman and I was next to him serving a woman. This man had 2 items he wanted to part exchange, my colleague looked at them and said that unfortunately we wouldn't be able to part exchange as they were infact broken.
Conversation went a bit like this:
Man: So why did you ask me to bring them in then?
AM: Because when you told me about them yesterday, I didn't know they were broken. I said we'd look at them, I didn't promise anything.
Man: You're just a rip of merchant, you want them for free!
AM: No sir, we don't want them at all - they're no use to us as they're broken.
Man: Rip of! I'm going to get you on rip of Britain
AM: Don't talk to me like that, I think you should leave.
(Assistant manager walks away and I'm left at the till with my customer - man carries on ranting so loudly that I can hardly hear a thing my customer is saying and certainly can't hold a converation with her).
Me: Excuse me, can you please leave
Man: It's all a big rip of! Mind your own business!
Me: It is my business - you're preventing me from doing my job so shut up and leave'
(Man turns to leave still muttering about it all being a rip off, although I can't conceive how it could be when we didn't want his items for money or free!)
Other customers in the shop seemed to breath a sigh of relief when he left. Fortunately I work at an independant shop, so I don't always have to bite my tongue - I won't get in trouble for having a go at customers when the need is there.£2012 in 2012 member #15: £651.55/£20120 -
i work somewhere that sells plumbing/electrical /building items and the number of customers who want advice that only a trained plumber etc can give them and when i say i cant advise they go off on one, they seem to think because i sell an item i should know how to use it ! !!!!!! don't ask me for electrical advice i cant wire a plug !!!This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0
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