Daughter cut leg on broken shelving

sandyrosie75

Very good point there, HO will obviously get to hear about it due to accident report and a letter of praise from me about staff would go in favour
Sounds like a good balance to me.
OK, I know I don't explain things well but I will try to keep it short
Don't want anyone to get in trouble, they were lovely.
If a child damaged an eye on a protruding piece again, I would not forgive myself for doing nothing

Does that make sense?
Need a good sense of humour here with you lot. Either that or a straight jacket

sandyrosie75

No, that's only the second time I have been there, it's over 25 miles to get there
I live in a tiny town which caters for caffiene addicts and people with expensive taste in clothes not 10 year olds with birthday money to spend

paddyrg

It must have been a shock for everyone involved, but glad to hear no major injury, just a bit of a shock!

SIL worries me a bit, I must say - "solicitors, or how many other children will they harm" is a pretty terrible excuse for trying to get compo - of course nobody at TRU *wants* to hurt customers, so exactly zero more children will be hurt as they remedied the problem on the spot! I also think it would send all the wrong messages to your DD too, to be honest.

As for you, OP, I think your attitude rising above some of the slightly sneerier tones has been admirable. If you do write to HO, a note congratulating the staff for handling the situation well would be well received. I can't imagine anybody's job really is in any kind of danger for a worn shopfitting, but a note to HO would reassure everyone they don't need to get their insurers involved.

I hope your DD had a good Easter and found something nice with her fiver.

lollipopsarah

Yep accidents happen even though they are scary at the time.
I do hope your little darling is feeling better now.
I'm afraid about your SIL's attitude, making a claim is not always the best solution.
As for the poor chap who was shaking, bless him it might have been his first time in dealing with a problem, especially traumatic with a child.
Best wishes.
xx

hartcjhart

sandyrosie75 wrote: »

The claim culture is really not for me TBH, this is why I was asking I suppose, to get a balance on both sides of the arguement and I think letter to HO is definately a good compromise
As for my parents, they would probably sue all the way. lol.

then dont think about claiming

yep this is the way,not forgetting to add a thank you to the store staff,and ask them to put a simple proceedure in place to do a visual inspection of the store just before opening,minor accidents like this help us all to improve safety and prevent more serious injuries

yep and everyone else ends up paying for their attitude,any payment of compo is clawed back by price increases

brettcta

sandyrosie75 wrote: »

Sorry arcon5, I find part of your comment offensive.
Nervous staff, where is that leading? It was leading nowhere, just thought it strange, had they not dealt with anything like this before? meaning normally instore safety was good.
"Is that all' My daughter is 10, has a muscle wasting illness and from such a quiet little thing to be sobbing, sweating and also overwhelmed by the attention, yes, that is all!!!!!!
I was asking for opinions balancing out common sense and instore safety.
Would you like to tell me where I am over reacting? If I were over reacting would I be asking on here for balanced opinions?
Thank you Lip-Stick, so many settings on my camera from normal, auto, supermacro, macro
Heres one from playing with my settings

my medical training [extensive, since you asked] tells me that's going to have to come off.

i'm an unlicensed amputator - i'll have that off and you on your way in 15 minutes or your limb back.

sandyrosie75

Thank you for the kind offer, which I shall take you up on, that should up my claim to a nice tidy £30 giftcard, sure my daughter will be really pleased.

robpw2

im sorry but its a bruise at most a cut - if my mother claimed everytime i hurt myself as a child i would be set for life -i was a clumsy kluts .. i remember the incredible hulk incident in sanfords as me and my twin decided to test the paint mixing machine-we were very young and i ended up very green but these things happen , be pleased you get a £5 gift card and that she wasnt severely injured

brettcta

robpw2 wrote: »

im sorry but its a bruise at most a cut - if my mother claimed everytime i hurt myself as a child i would be set for life -i was a clumsy kluts .. i remember the incredible hulk incident in sanfords as me and my twin decided to test the paint mixing machine-we were very young and i ended up very green but these things happen , be pleased you get a £5 gift card and that she wasn't severely injured

fixed for you

badmumof1

sandyrosie75 wrote: »

Sorry arcon5, I find part of your comment offensive.
Nervous staff, where is that leading? It was leading nowhere, just thought it strange, had they not dealt with anything like this before? meaning normally instore safety was good.
"Is that all' My daughter is 10, has a muscle wasting illness and from such a quiet little thing to be sobbing, sweating and also overwhelmed by the attention, yes, that is all!!!!!!
I was asking for opinions balancing out common sense and instore safety.
Would you like to tell me where I am over reacting? If I were over reacting would I be asking on here for balanced opinions?
Thank you Lip-Stick, so many settings on my camera from normal, auto, supermacro, macro
Heres one from playing with my settings

its a scratch not a leg hanging off get a grip !!