Daughter cut leg on broken shelving

sandyrosie75

No, the part where the metal rod took layers of skin off her leg was angry red this morning, the bruising has come up today around that.

shegirl

sandyrosie75 wrote: »

Sorry arcon5, I find part of your comment offensive.
Nervous staff, where is that leading? It was leading nowhere, just thought it strange, had they not dealt with anything like this before? meaning normally instore safety was good.
"Is that all' My daughter is 10, has a muscle wasting illness and from such a quiet little thing to be sobbing, sweating and also overwhelmed by the attention, yes, that is all!!!!!!
I was asking for opinions balancing out common sense and instore safety.
Would you like to tell me where I am over reacting? If I were over reacting would I be asking on here for balanced opinions?
Thank you Lip-Stick, so many settings on my camera from normal, auto, supermacro, macro
Heres one from playing with my settings

TBH she'd have a worse bruise or cut from falling over on the pavement.That injury is nothing really!Having a muscle wasting illness is nothing to do with any of it.

The store clearly done all they could to rectify the situation -removed the shelving,made her comfortable and gave her a giftcard.

It's hardly going to happen again is it?They've removed the shelf that she hurt herself on!

Now to go on wondering how many other kids will be hurt by their 'carelessness' is absurd..what do you expect they should do?Go around every morning checking each and every shelf?

Accidents happen,it's part of life.Your daughter will be fine and there will not be other kids going and injuring themselves on that shelf.

pineapple

sandyrosie75 wrote: »

but my sister in law reckons if they get away with it, there is no telling how many kids will get hurt from their carelessness.

So your sister in law is purely interested in it not happening again you say. And getting a solicitor on them is the only way of making sure it doesn't happen again? Really?
Going by what you have told us I am sure they have learnt their lesson and will probably be extra careful from now on.
Personally I would be embarrassed to take legal action. But that's just me as I hate this compensation culture. If I were to do ANYTHING - I would write to head office. IMO that would make you the bigger person - than someone who opts for the 'injury lawyers for u' route.
You should however consider that someone may lose their job over it. As a sheltered housing warden I was responsible for checking all the loose, sharp, pointy, broken, slippy etc bits on my scheme. Someone once tripped on some raised paving and technically I could have been held responsible. When this sort of case comes up, I think there for the grace of God go I!.

mountainofdebt

Well I certainly wouldn't be consulting a no win no fee firm and I wouldn't be consulting a solicitor to claim compensation either.

Without being dismissive, it doesn't look anything worse than what a child would experience for falling on a pavement for example.

What I don't understand is why you initially thought that the store had done everything to help (giving 1st aid, removing cause of accident etc) but at the first mention of solicitors/compensation you start to wonder if this is a good idea.

Keep the wound clean and bandaged and your daughter should be OK within a couple of days

wealdroam

sandyrosie75 wrote: »

Today we were at the MILs for an easter egg hunt and DD started complaining it was hurting, I looked at it and my sister in law was horrified, the gash is angry red and bruising is quite evident
She told me to get on to my solicitors etc

Can I ask, what would others do in this situation

So you Sister in law didn't think it worth getting further medical attention for the injury?
Did you not think it strange that her first thought was a solicitor?

Having seen your latest photo, I would describe that as a slight graze, not an "angry red gash".

sandyrosie75

I mentioned the muscle wasting due to arcon5 saying 'Is that all', sorry but walk in my shoes before saying 'Is that all'
Thank you to the people who have given appropriate suggestions and helped
A letter to head office seems to be fair and just.
I must add, I was quite taken aback from the care and kindness of the staff in toysrus. I would not knock the staff for the way the handled it.
I am a playworker and personally, I do check all equipment before we open.

shegirl

sandyrosie75 wrote: »

I mentioned the muscle wasting due to arcon5 saying 'Is that all', sorry but walk in my shoes before saying 'Is that all'
Thank you to the people who have given appropriate suggestions and helped
A letter to head office seems to be fair and just.
I must add, I was quite taken aback from the care and kindness of the staff in toysrus. I would not knock the staff for the way the handled it.
I am a playworker and personally, I do check all equipment before we open.

Yes,as a playworker you check things that the kids are likely to be in contact with.Not a shopworker going round checking every inch of shelf incase somebody accidently walks into a broken one

Jeff_Bridges_hair

sandyrosie75 wrote: »

Today we were at the MILs for an easter egg hunt and DD started complaining it was hurting, I looked at it and my sister in law was horrified, the gash is angry red and bruising is quite evident
She told me to get on to my solicitors etc

This is what normally happens with cuts and bruises. They come up worse a day or so later. Im not even a parent and I know this - why dont you?

But you get on to your solicitor my dear, you deserve a hundred million pounds in compensation.

Fosterdog

I wouldn't bother with trying to make a claim, it was an accident and it was all sorted.

There's no way of knowing (unless you can get hold of cctv) why the shelf was protruding, another customer could have knocked/bumped/kicked it to cause it to protrude in the first place.

I've lost count of how many children I've seen both where I work and when I'm shopping, standing on shelves, it's possible that something like that happened shortly before you arrived and the staff may not have seen it.

As others have said although it hurts and was distressing for your daughter it's not the end of the world

When I was 5 I was in a shop with my mother and there was a wire basket sticking out, I didn't see it (whether it was lack of attention or just difficult to see I don't remember). I walked into it and as it was eye level it stuck in my eye and there was a sharp edge of the metal wire protruding and it scratched my eyeball.
I was taken to a back room, checked over, as it was a hardware type store a gift voucher would be pointless for a child so the manager gave my mother £10 off her shop, gave me a bounty bar and as my mother doesn't drive he personally drove us to A&E to get my eye checked over (luckily fine just some horrid drops and an eye patch for a week)

Do you know my only bad memory of it? I don't like bounty's so had to give the chocolate to my brother.

I really think your daughter will get over it soon enough if you let her

ska_lover

HI OP

I spent some years working for a 'no win no fee' lawyer and this injury wouldn't even make it to court.

I say this because these 'no win no fee' people will NOT put the work into trying to win a case, the work it involves and the lengthy process (months or years) to complete, unless they know from experience that the case will win, otherwise, they have worked for nothing.

There was no doctor involved, no hopsital visit, no loss of earnings, she wouldn't need to miss a days schooling for it. The injury is a surface wound.

Thats not to say i would take this lightly, if it were my daughter I would have been livid. Livid is an understatement tbh - but as people say, accidents do happen.

The chap filling out the form was probably nervous because there will be internal investigation in to how this happened, who to blame and someone will likely be made a scapegoat get a rollocking for it. No firm likes an accident investigation, the paperwork, and the breathing down the neck from head office.