Daughter cut leg on broken shelving

somethingcorporate

sandyrosie75 wrote: »

Lol, no honestly, I am pretty easy going, my daughter was over the moon with her gift card, I just wanted her to be ok and crack on with her shopping.
My opinion is not well balanced, I am reserved, I say sorry when something isn't even my fault.
But I am open minded.
As previously mentioned, the claim culture has alot to answer for, why should someone lose their job over a broken piece of shelving, when at the end of the day they may just be a scape goat
I did indeed want opinions but things like:

is that all

This is what normally happens with cuts and bruises. They come up worse a day or so later. Im not even a parent and I know this - why dont you?

But you get on to your solicitor my dear, you deserve a hundred million pounds in compensation.

Angry red, is that supposed to make a small bruise sound worse than it is

You say one of the staff was shaking.. where is this leading?

I don't percieve as opinions
But, please be assured I will not remove any posts.
Lots of very interesting facts on here.
I am pleased to have learnt quite a bit from this thread. Just feel sad that I have been misjudged. but hey ho, shall crack on with eating some of my daughters easter eggs.

None of these are personal attacks, although the tone of some are a little questionable.

At the end of the day you obviously considered that seeing a solicitor over a tiny scratch and small bruise is a reasonable reaction, otherwise you wouldn't have asked. Did you honestly not expect to get some level of hostility? It's completely ridiculous that you would consider it and it appears you have rubbed some regulars up the wrong way by suggesting it be a reasonable response.

It appears your SIL is a money-grabbing, ambulance chaser and no doubt would sue a school when their child trips over in the playground. This is the reason a number of members (including myself) had the initial reaction that they did.

Sorry if we don't say what you want to hear, you came for opinions and opinions you got.

DVardysShadow

sandyrosie75 wrote: »

But you get on to your solicitor my dear, you deserve a hundred million pounds in compensation.

OK, missed that one. That is one where you need to rise above the manner of expression - but still take on board the underlying assessment of the member as to how serious the injury is.

Torry_Quine

I may have missed it but did you get medical attention when you realised how much worse you now realised it was. Surely that would be the priority. I agree with those saying it's a minor injury and the staff reacted well at the time.

sandyrosie75

I didn't realise I gave the impression I was considering a solicitor
The injury is indeed minor, but I did take some things personally due to the fact I was there to witness it and it really is upsetting to see your own flesh and blood hurt like that
The question put in my head today were, if this continued to happen it could be a little one falling onto it (given the way it was stuck out, that would have been a very different matter)
I am happy with the way it was dealt with, but after conversations today, I realise that if staff aren't very vigilant in the store, this could happen to someone else, then I would not feel happy about it
I think I explained myself well enough about opinions, so not getting into the whole thing of 'not getting what I want to hear'
Very interesting about the person who had previously worked for 'no win, no fee' people and how, once noted, would be looked into. This is the kind of input I find informative.
If this is the case then I see no reason for a letter to Head office TBH
Again I will reiterate, I was asking (maybe I didn;t make it clear enough in my first post) What is the best course of action.
Mine apparently is too lame, my SIL is (in my opinion) over the top
There are some very good points made and has helped me a great deal.

arcon5

sandyrosie75 wrote: »

Sorry arcon5, I find part of your comment offensive.

No offense was meant, so don't take it personally.

Nervous staff, where is that leading? It was leading nowhere, just thought it strange, had they not dealt with anything like this before? meaning normally instore safety was good.

Do remember how things are meant when can be interpreted differently to others, even more so when on a forum where you cannot reflect of a persons body language.

You say you meant it as in you didn't think this happens a lot. I read it to mean you think they may have had something to hide.

"Is that all' My daughter is 10, has a muscle wasting illness and from such a quiet little thing to be sobbing, sweating and also overwhelmed by the attention, yes, that is all!!!!!!

How am I supposed to know that?

Again, i'm going on what you said in your original op.

To clarify, I do not wish your daughter any harm. But have seen much worse on children.

I was asking for opinions balancing out common sense and instore safety.
Would you like to tell me where I am over reacting?

I didn't say you was over reacting (present tense). I said don't go over reacting. IE don't be rushing to solicitors on the advise of your sister in law.



All the best.

sandyrosie75

It was bruised this morning, so I knew she didn't cry for nothing.
No medical attention needed, no loss of earnings, no sleepless nights or bedwetting, no post traumatic stress, no travel expenses, no rips to clothing, no blood stains, blimey can't even sue the staff for being ignorant or rude
Damn it, that must mean I can only claim about £500,000, that's my dream of a mansion, swimming pool and stretch limo out the window.

elsien

I don't see why you consider your original response too lame. You got the problem resolved at the time in a way that from your OP you appeared happy with.
If you have any genuine reason to believe that that other incidents may happen, then taking it further via head office would seem to be the way to go.
I really don't think there is a middle ground between that and your sil's sue the pants off them approach. Which does appear to me to be more about the compensation than any real concerns on her part about safety in the store, to be honest.

Fosterdog

They may well do an in house investigation into it, and may make a scapegoat out of someone however a letter written by you praising the way it was dealt with could save somebody's job.

I'm not saying you have to but it would be a nice touch.

The staff may still be upset and concerned that it happened but a letter from you "forgiving" them in a way and showing appreciation for how it was handled could put them at ease and reassure them that they did the right thing.

This is not aimed at you OP but there are too many people only too happy to rush in head first when they have something to complain about but hardly anyone takes the time to offer praise when things are done well. Customer service in this country would be so much better if staff didn't only get negativity, the positives would encourage them to do a better job.

somethingcorporate

Haha, at least you have a good sense of humour!

Beetlemama

I honestly think I would just forget about it, they did what they could and gave her £5 for it, why would you need to write to head office? just leave it, you don't want her thinking you have to make a big deal about everything, it's just a little graze, she's fine I'm sure.

I think the other end of the spectrum as you put it is out to see what you can get, and I don't think there's anything to be had that wouldn't leave bad feeling, you obviously shop there, do you want to go back in next time with everyone looking at you and them saying "That's that woman that tried to sue us"?