Utility Warehouse (Telecom Plus) Discussion

Cardew

keggs wrote: »

The truth is that these nayasers (I prefer a different word but etiquette prevents me using it) would like all happy customers and distributors to simply disappear so they can continue their vitriolic attacks on Telecom plus in the hope that anyone reading these posts will take notice and frustrate our efforts offline as well as online.

One particular individual has refused to answer Carmine's very reasobable request. I wonder why?

I don’t know if that was directed at Quentin or myself(I refuse to read carmine’s posts)

Why on earth should anyone respond to his requests of all people. If you read his past posts in any thread to which he ‘contributes’ (I use the word in its loosest possible connotation)they add absolutely nothing positive to any thread, they are classic troll posts. Quentin is well advised to ignore him as I do.

This thread is about UW. Quentin and myself self-evidently do not like the company or its modus operandi. However what is “vitriolic” about our posts? They are critical of UW and no doubt will continue to be critical.

Of course we are trying to "undermine your on-line and off-line efforts." These efforts at recruiting are exactly what should not be happening on MSE. The advice is that from a Money saving aspect UW(Telecom +) is not good value.

Is it your intent that this thread should be from a bunch of UW reps all praising the company, without any dissenting voices being heard?

As I said in an earlier thread today, dispute Quentin's facts.

Perhaps you should look at your past few posts and their personal comments and see if they bear examination.

madjock77

Hiya Cardew,

How are you today?

Thanks for your post, I hope you do not mind me giving my reply to one of your points?

As you said MSE has said UW is not good value, and I have not seen this post but I think I can see where they may be going. As I said in my first post UW does have faults. Now before any other UW people think I have lost the plot let me explain!!

The main area UW give value for money are the people who have not moved from BG or there local energy supplier, and there are still loads who have not, when you start to look at UW with the likes of true online tariffs we do not do that well.

However having said that on the whole UW can save money and its also about the service level.

Hope this helps?

Regards
Jim

keggs

The discussion should be about fairness, something that is in short supply here. Everyone is biased one way or another but the anti UW people take this a stage further using the 'forum rules' to further add consternation.

We can argue as much as we like about the positives or lack of them with regards to UW. I believe it offers great all round value. Some here don't. So what. That's your choice.

People make their own mind up which you Cardew and Quentin are not prepared to accept. Instead you are doing your best to insult the thousands of UW members who are not distributors and to try to prevent genuine people who are looking for something better than what they currently have now. If they choose not to join that's their choice. If they do decide UW might be worth a look again that's their choice.

You hide behind the rules as is if that gives you some God given right to abuse all and sundry. When asked direct and reasonable questions by other non UW people you insult them also. You even state you won't read their posts. What are you afraid of? Carmine asked a very pertient qusetion which Quentin refused to answer? Why? Is he a director of British Gas or a major shareholder? Carmine made a very pertinent observation about what BG are doing with their 'loyal' customers. Do we hear any defence Quentin or you or any other anti UW person.

NO! We don't. Instead we get the usual nastiness.

It's pathetic.

Steve
UW Distributor & Very Happy Customer

Cardew

madjock77 wrote: »

Hiya Cardew,

How are you today?

Thanks for your post, I hope you do not mind me giving my reply to one of your points?

As you said MSE has said UW is not good value, and I have not seen this post but I think I can see where they may be going. As I said in my first post UW does have faults. Now before any other UW people think I have lost the plot let me explain!!

The main area UW give value for money are the people who have not moved from BG or there local energy supplier, and there are still loads who have not, when you start to look at UW with the likes of true online tariffs we do not do that well.

However having said that on the whole UW can save money and its also about the service level.

Hope this helps?

Regards
Jim

Jim,

Not certain I understand all your post, especially the sentence I have put in bold.

No matter. The part that I would most certainly agree with is:

when you start to look at UW with the likes of true online tariffs we do not do that well.

I am sure all UW reps are perfectly aware of that undisputed fact, but it is not clear from the hundreds of posts they have made in this thread.

No doubt they will now be posting their unqualified support your statement.

As this is a Money Saving Website perhaps the mods would like to put this as a 'Sticky' and save a lot of arguments.

Thank you for your clarification.

madjock77

Hiya Cardew

It was this part:

Of course we are trying to "undermine your on-line and off-line efforts." These efforts at recruiting are exactly what should not be happening on MSE. The advice is that from a Money saving aspect UW(Telecom +) is not good value.

Cardew

madjock77 wrote: »

Hiya Cardew

Just wanted to confirm you have put all my post in italics!

So can I just confirm its all?

Forgot that all quotes are in Italics - amended my post to read 'bold'.

madjock77

Cardew wrote: »

Forgot that all quotes are in Italics - amended my post to read 'bold'.

Yep got that..sorry!! it was me I got 2 numbers on the thunderball and was watching the telly for the rest...... no luck :rotfl:

Cardew

keggs wrote: »

People make their own mind up which you Cardew and Quentin are not prepared to accept. Instead you are doing your best to insult the thousands of UW members who are not distributors and to try to prevent genuine people who are looking for something better than what they currently have now. If they choose not to join that's their choice. If they do decide UW might be worth a look again that's their choice.

You are getting emotive again Steve!

People "make their own mind up" after hearing both sides of the argument. The purpose of a discussion thread is to rehearse both sides of the argument. If Quentin is wrong about money saving, then explain how.

You think it UW offers good value and Quentin and myself do not, and we have a presumably definitive statement above from a UW rep that confirms from a Money Saving perspective other companies offer better value.

Surely it is no more insulting to UW customers to point out that they are not on a Money Saving tariff, than pointing out that BG customers on a standard tariff are on a poor tariff.

My principal objection to UW is many of their customers have joined 'the club' on the recommendation of a UW rep who is a family member or friend and the rep will profit from their membership.

madjock77

Cardew wrote: »

You think it UW offers good value and Quentin and myself do not, and we have a presumably definitive statement above from a UW rep that confirms from a Money Saving perspective other companies offer better value.

Hiya me again!!

Can I just confirm I was only talking about the energy service and not the other service, I like to tell people like it is and do not like to hide anything when I said UW are not the best deal for online tariffs this is due to the fact that the Triple Value Guarantee that comes with the energy service from UW does say that this is subject to:

Triple Value Guarantee

1. For gas, we guarantee our prices will always be cheaper than British Gas, wherever you live in the UK.
2. For electricity, we guarantee our prices will always be cheaper than the prices charged by the regional electricity supplier for the area where you live.
3. And for complete peace of mind, we guarantee our prices will always remain competitive compared with the cheapest tariffs available from the "Big 6" suppliers (see below).

"Big 6" means the six major energy companies who currently supply over 98% of UK households, comprising British Gas, Powergen, npower, EDF (London Electricity, Seeboard and SWEB), Scottish Power and Scottish & Southern Energy. Guarantees and price comparisons are based on the standard domestic usage profiles published by energywatch for low, medium and high users on a like-for-like basis, and exclude Club Membership fee, Dual-Fuel discounts and online tariffs. Only applies to direct debit customers.


Now as you can see it says very clear online tariffs are not part of this so therfore as a distributor it is wrong for me to say we are the best value when there are times we are not.

Sorry to the other UW distributors here who may not like what I have said but its my view that people do not read the small print and as this business is built on trust its my duty to make sure a new customer is getting the best deal.

If I ever think this is not the case I will tell them so, ok so I have to walk away from a sale on energy but they are more likley to trust me with the other services say telephones, mobile and broadband.

Cheers
Jim

1carminestocky

Anyone got a link to where the 'recommend a friend' scheme for customers is explained in detail? I can't seem to find it online. TIA!