Utility Warehouse (Telecom Plus) Discussion

Quentin

coatesoutlet wrote: »

If you have a problem with the Utility Warehouse why not attend one of their meetings and talk to the people in the know.

No thank you.We've seen what goes on at your meetings (rallys):

http://www.networkerplus.co.uk/videos/rejection-free-presentation-big-al.html

Miss_Moppet

Keggs, I’m so pleased you have decided to return to this thread although your last sentence with the words “anger has subsided” is interesting, you should never have been angry in the first place. A professional sales rep or distributor would not get angry. What is the point of getting angry; you never win an argument or a debate if you’re in that frame of mind.

Accusing Cardew and others of having an agenda is exactly what I’m talking about. In the posts I have read I have never seen Cardew or Quentin make vague accusations, but you have accused them (darkly) of having an “agenda”. Well, if you’re going to make such an accusation, perhaps you should explain what you have in mind, because I really can’t see what you’re getting at.

As for Carmine’s, “Lol……” well it says it all because he obviously cannot reply in a reasonable and sensible manner to my post. I have no idea what Lol means, is it lots of love?

From my point of view (as a potential customer), you should have been able to defend your company and yourself without any form of confrontation, rudeness or abuse. If it is as good as you say, it doesn’t need to be defended in the way the UW distributors have done on this thread. Why are the UW distributors so confrontational, rude and abusive?

A sales representative (surely) needs to have the right mental attitude, be cheerful, optimistic, enthusiastic and sincere; many of the posts from the UW Distributors lack all of these attributes. You can’t simply “ram” something down potential customers throats, you could simply have stressed the good points and have been totally professional (and polite) in answering the questions raised.

In my opinion, the UW Distributors are the ones who have made the company appear less credible in the way you have all handled yourselves. If I were in charge of UW I would be devastated to read this thread.

One phrase comes to mind – Never forget a customer; never let a customer forget you – UW will certainly be remembered but probably for the wrong reasons. In my opinion, you and the other UW Distributors have done UW untold damage by your actions on this thread. Moneysavingexpert, is after all read by hundreds of thousands of potential customers.

coatesoutlet

Miss Moppet

How dare you tell me I am an abusive Distributor for Utility Warehouse.

I suggest you look at your own posts on this forum

Steve

coatesoutlet

Hi Quentin

You obviously have some sort of problem with Utility Warehouse.

You say you have seen what goes on but that does not meen to say you have actually attended a meeting.

There are plenty of savings to be enjoyed when you take out the card and get the discounts.

No doubt you will pick bones about the card too.

I tell you give me a month and I will post the savings that I have made and then this whole topic can be laid to rest.

Steve

Miss_Moppet

Coatesoutlet, as your own post count thus far only amounts to 3, and the total amount of posts on this thread amounts to 2675 at the time of typing this, and if say half of those on average are from the UW side of things, I think you may safely take it that I was not referring to you. I would be delighted if you break the mould and act as I feel UW distributors should, that is to say with politeness and courtesy at all times.

However, I am more than a little concerned that your last post already contained a sense of outrage. What a pity.

Quentin

coatesoutlet wrote: »

I tell you give me a month and I will post the savings that I have made and then this whole topic can be laid to rest.

MSE Martin will be delighted to hear this.

There have been discussions and misleading claims from uw reps on here going back to 2004 (maybe earlier), so it will be a relief for him to be able to lay the whole Telecomplus/Utility Warehouse saga to bed, in just 4 weeks time.

(Presumably you don't use uw for your energy, then?)

coatesoutlet

Miss Moppet

Please tell me what outrage you say I have said above, and I will explain further for you

Steve

keggs

A professional sales rep or distributor would not get angry.

Dear Miss Moppett

At the risk of being accused by Quentin once again of breaking my word I will anwser you and you alone. I am not a professional sales rep. Nerver have been and never will be. I am a very happy customer of the Utility Warerhouse as we all are and have found a vehicle which also allows us to develop a long term income stream by simply recommnding to people like you services we all use. I do not, repeat do not work for the Utility Warehouse. I am dancing teacher by profession.

I get angry with people like Quentin and other people who are quite prepared to attack someone or something from a basis of either a personal agenda (as in the case of Quentin) or from somepone who clearly has made up his or her mind based on what someone has said to them.

As for me or others like me why should I or they have to defend the utility warehouse. If you want to make savings and you feel the UW can offer you something then try their services out. If you don't like what they offer or don't like what they do then fine. No one is twisting your arm.

I had a phone call yesterday from a company trying to sell me some software. I use this company's software regularly but didn't want what he was offering this time. Instead of accepting it he then starts giving me extra so called benefits to sweeten the package. That's his job as a 'salesman'. What you see with the UW is what you get. Despite what some people here might try to say and distort, what the UW offers is just that. There is nothing extra. Nothing taken away. If you like it great. If it benefits you great. If it doesn't then that's fine also.

Quentin does have an agenda. What that is I have yet to fathom. I have my ideas but I will not say so here because that is not the point of this forum.

You might have fallen for 'charm' of a devious individual such as Quentin. But I have not.

Finally, this is my last post. I have not joined this disciussion again and no longer will. I am out so please do me a favour not bring me into your discussions again.

No doubt Quentin won't resist trying to attack me once again. But this toime I have no intention of replying to him, you or anyone else.

The forum is a sick joke. And will not be a part of it.

Steve

coatesoutlet

Quentin

I joined up two days ago and Yes I am transferring over for gas and electricity and will be taking out the broadcall £19.99 a month and get the free unlimited calls both in the uk and abroad to spain and canada where the rest of my family are.

Obviously I have not had a bill yet with my savings on.

I also did research too before taking out the options and know how much I will save.

Steve

Decado23

Hi Miss Mopet, welcome to the thread that never dies

Miss_Moppet wrote: »

A professional sales rep or distributor would not get angry. What is the point of getting angry; you never win an argument or a debate if you’re in that frame of mind.

I couldn't agree more. Unfortunately most UW distributors are not professional sales reps, simply normal people trying to make an extra income by helping others save some money (This is not a claim that UW are cheapest for all purposes, but it has been demonstrated in this thread that for some UW offer an unbeatable package).

As 'normal' people, we are prone to hurt feelings, anger, frustration etc just like anybody else. It is unfortunate that this sometimes causes us to say/post comments perhaps unwisely.

Accusing Cardew and others of having an agenda is exactly what I’m talking about. In the posts I have read I have never seen Cardew or Quentin make vague accusations, but you have accused them (darkly) of having an “agenda”. Well, if you’re going to make such an accusation, perhaps you should explain what you have in mind, because I really can’t see what you’re getting at.

There was nothing vague about Quentin's accusation of me regarding 'cynically' and 'intentionally' posting false information regarding competitors pricing. Despite this accusation being demonstrably false, Quentin has made no apology, nor even admitted his mistake. MSE board admins have removed one of his posts and edited at least two more because of this.

He has also used very selective quotes to highlight a perceived (though false) similarity between the UW business model and illegal pyramid scam - he won't come right out and say it but the implication is clear.

On a number of occasions when the discussion appears to be heading UW's way, Quentin chooses to completely ignore whatever is currently under discussion and dredge up items that have already been discussed at length (such as the training videos). He takes these out of context, makes assumptions and takes exaggerated/humorous coments literally when it suits his purposes. I believe he does this in order to insure UW seem as bad as possible at all times, regardless of the facts of the matter.

Quentin also appears to feel that because a few UW distributors have undeniably behaved badly, it is fair to dismiss all UW distributors as being dishonest and deceitful.

From my point of view (as a potential customer), you should have been able to defend your company and yourself without any form of confrontation, rudeness or abuse. If it is as good as you say, it doesn’t need to be defended in the way the UW distributors have done on this thread. Why are the UW distributors so confrontational, rude and abusive?

I think that after any length of time in this thread, almost anybody would start to 'lose it' a little. As a UW distributor, I do sometimes feel that I am defending myself from attack rather than discussing the pros and cons of a utility company. I try not to take it personally, but this is not always possible.

You can’t simply “ram” something down potential customers throats, you could simply have stressed the good points and have been totally professional (and polite) in answering the questions raised.

Whenever we do that Quentin changes the subject, prattles on about some videos, or something a UW guy posted x months ago, or an ASA ruling.. etc. It's a vicious circle, both the for and against camps will continue to go over the same old stuff, trying to keep their own view of UW prominent.

In my opinion, the UW Distributors are the ones who have made the company appear less credible in the way you have all handled yourselves. If I were in charge of UW I would be devastated to read this thread.

To be honest, there's been naughtiness on both sides. Frankly I think this thread has long since ceased being useful to anybody who hasn't already formed an opinion and merely wants to find out if UW are any good. The circular arguing would almost certainly put people off (like yourself) regardless of the actual service offering. I suspect Quentin is not displeased with this.




Anyway, enjoy your stay in this thread. If nothing else it's good for killing time.:rotfl:




UW distributor