Royal Bank of Scotland (merged)

Ghostface_2

Is it just me who hasn't heard a dickie bird out of RBS? I have called them a couple of times after sending off letters 1 & 2, just to be told "we have logged your claim - it'll be 6-8 weeks".
Nothing through the post confirming anything - now at the moneyclaim stage and they have acknowledged it. What's the usual dance they do now - anyone know? Are they likely to offer soon or perhaps will they defend and then offer at the 11th hour? Would be nice of them to at least acknowledge me by a letter!
It's not as if I'm claiming for million - just 1200 squids!

wilksy

I have exactly the same from the Halifax, although they have acknowledged a time scale,which will be exactly 8 weeks!

Not quite as easy as some people seem to get there money back, but the template letter does state that we give them 14 days to respond which they duly did!

I shall carry on

jj10_2

Hi Jo
wonder if you can advise. I am claiming for my bank charges(RBS) on my personal account. I also have a joint account but no longer with my partner, can I claim for half the charges on that account?
thanks
jj

Ghostface_2

Well what do you know - just yesterday I was saying I hadn't heard from RBS and today a letter comes in offering £1215 which is what I had already claimed.
Some advice please - do I take the money and run, or do I now hold out and see whether I can claim back the £1646 which it has escalated through on moneyclaim? I am getting married this year so the extra £400 could sit nicely behind the bar.....!
Does anyone know whether the Royal would pay out fully if I sit and wait?
Thanks!

rimbo_2

Hi received a letter from rbs saying we are currently considering your claim and will respond to you as soon as possible sent letter Monday received Friday
how long should i wait and what timescale should wait before i said my next letter threatening court action
Also do i send my next letter threatening court action to my local bank
which i did to claim my bank charges or the address on the letter they sent
which is customer relations support unit in Edinburgh

jrobinson4

Indebted2uRen79 wrote: »

Why is everyone ignoring me.

I never get a response hardly ever from my questions

Add them to your charges if you are unsure, if you are wrong no doubt they will tell you.
Jo

Edinburghlass_2

jj10 wrote: »

Hi Jo
wonder if you can advise. I am claiming for my bank charges(RBS) on my personal account. I also have a joint account but no longer with my partner, can I claim for half the charges on that account?
thanks
jj

Have a read of this thread regarding ex partners...

http://forums.moneysavingexpert.com/showthread.html?t=310783

Edinburghlass_2

rimbo wrote: »

Hi received a letter from rbs saying we are currently considering your claim and will respond to you as soon as possible sent letter Monday received Friday
how long should i wait and what timescale should wait before i said my next letter threatening court action
Also do i send my next letter threatening court action to my local bank
which i did to claim my bank charges or the address on the letter they sent
which is customer relations support unit in Edinburgh

Read Martin's article and the Reclaim Help Thread which is linked in my signature for FAQ and addresses you should use.

minesabud

Ghostface wrote: »

Well what do you know - just yesterday I was saying I hadn't heard from RBS and today a letter comes in offering £1215 which is what I had already claimed.
Some advice please - do I take the money and run, or do I now hold out and see whether I can claim back the £1646 which it has escalated through on moneyclaim? I am getting married this year so the extra £400 could sit nicely behind the bar.....!
Does anyone know whether the Royal would pay out fully if I sit and wait?
Thanks!

Your figures are very similar to mine. After I received my 'offer' letter (without the interest claimed) I followed the MSE procedure & declined it stating I would commence proceedings within 14 days. They never replied so I did my bit on Money Claim online and issued my claim thro the court. A week later they replied to my earlier letter saying they had validated my claim & it represented all the 'administration' charges that had been applied to my account & that they wouldn't consider additional payments for consequential interest, or legal charges. They asked me to consider acceptance of their original offer. It is apparent that they had not at that stage been told about my online claim, so I replied stating that as their reply came too late I had already issued my claim in court. I have had an Acknowledgement of Service letter from the court, which includes their solicitors details stating that they 'intend to defend my claim in full'. I have not been asked to supply any further details. They have until 24 May to do something, or I win!!

jrobinson4

minesabud wrote: »

Your figures are very similar to mine. After I received my 'offer' letter (without the interest claimed) I followed the MSE procedure & declined it stating I would commence proceedings within 14 days. They never replied so I did my bit on Money Claim online and issued my claim thro the court. A week later they replied to my earlier letter saying they had validated my claim & it represented all the 'administration' charges that had been applied to my account & that they wouldn't consider additional payments for consequential interest, or legal charges. They asked me to consider acceptance of their original offer. It is apparent that they had not at that stage been told about my online claim, so I replied stating that as their reply came too late I had already issued my claim in court. I have had an Acknowledgement of Service letter from the court, which includes their solicitors details stating that they 'intend to defend my claim in full'. I have not been asked to supply any further details. They have until 24 May to do something, or I win!!

I got told by a lady on the phone at RBC that they are not taking interest into account!! Don't know if it's worth accepting the offer or not, I suppose it depends on how much interest you stand to lose. One of my RBS claims only has £30 interest so not worth bothering about but the other one is £270 so I'm a bit more reluctant to just let that go; probably will in the end though. The extra hassle of waiting around, more paperwork etc ain't really worth it.
Jo