Royal Bank of Scotland (merged)

mizzy

Hi there
my sister has started her claim with the bank.
they received the letter and have replied today with

we have forwarded your complaint to the relevant department. this will take 8 weeks blah blah

the letter she sent was from this site, are they trying to stall her and what steps should she take now?

Edinburghlass_2

Send the letter before action on your 15th day

Edinburghlass_2

mizzy wrote: »

Hi there
my sister has started her claim with the bank.
they received the letter and have replied today with

we have forwarded your complaint to the relevant department. this will take 8 weeks blah blah

the letter she sent was from this site, are they trying to stall her and what steps should she take now?

Standard letter from the banks now, carry on with the next step in Martin's article.

Step-by-step Guides: Bank Charges: Reclaim Your Cash | Bank Charges Video Guide | Top New Bank Account Calculator: Charge them interest Template Letters: (right click and save) Ask for charge details |Initial letter | Second letter | Small claims note Get Updates On Important Changes: Free Weekly Money Tip

mizzy

thank you so much for pointing me in this direction , i have now called her and she will be sending her court claim letter on monday
thanks for the great information and helping people like ourselves

gillgraham1

I sent the first letter to the Halifax giving 14 days to reply. Heard nothing. Sent the second letter threatening court and gave another 14 days to respond. Within days I received a standard letter basically acknowledging receipt of my "complaint" and stating that the FSA gives them "8 weeks to investigate and respond to complaints". (Actually I didn't complain, but just asked for my money back). They added that they will respond "at the earliest possible opportunity" but want to "thoroughly investigate" and if they are unable to respond fully within 4 weeks they will write to update me of their progress. Are they just trying to buy time hoping a ruling will be passed that they don't have to fully reimburse me? Do I stick to my 14 days regardless and take it to court anyway? Anyone with any experience of the Halifax? Look forward to hearing from you.

Gingerprince28

Hello i have just recieved from Cobbetts a letter with 1. Defence and 2. Request further Information.Thay are claiming on behalf of the RBOS that they have not recieved a list of the charges for which i am claiming even though these have twice been sent to my local branch.They are saying i need to send them a list of the charges with 1,date 2,amount 3,the reason for these charges.They are also asking me to identify (a) the sections of The Unfair Cotract Terms Act 1977 (b) the regulations of The Unfair Contract Terms in Consumer Regulations 1999 and (c) the principles of common law relied upon by the claimant in alleging that the contractual provision(s)referred to are unenforceable.

When i put in my money claim online i used the templates of this site to show the reasons for my claim but not being of a legal mind all this information they have asked for has got me baffled please help many thanks Paul.

golddigger_3

Stick to your timetable and claim through MCOL now

Ryan5

Just wondering how I should follow up this letter?

"Dear Ryan5

Thank you for your complaint (lol)

we are sorry to learn that you are unhappy with the charges debited to your bank account. Please note the complaint handling rules set by our regulator, the Financial Services Authority, gives us 8 weeks to investigate and respond to claims."

It then goes on to say how they will get back to me soon etc etc

How will I respond to this?

Cheers

Ryan

Natalieee_2

Dont Respond, Stick To Your Timescales, Its A Standard Letter Fobbing People Off!! xx

Ryan5

Natalieee wrote: »

Dont Respond, Stick To Your Timescales, Its A Standard Letter Fobbing People Off!! xx

I thought they only had 14days to respond? I got that from the standard letter I downloaded off here?