Royal Bank of Scotland (merged)

trina1

am new to this thread. i sent off my letter to rbs just over 2 weeks ago and have had no reply at all, i decided to ring them and ask why they had not responded. their reply was that they are allowed up to 6-8 weeeks to deal with these claims and consumer direct have informed them this. they said i would get a reply on the 17th april. does anyone know if this is right, or should i send out the court letter now. thanks

tongs

Hello,

Just to let you know that the bank have said over the phone, that they will pay out the full amount and will be getting my letter tomorrow with the money. £1,263.00 :j .

Feb 7 asked for my 6 years of statements
Feb 14 got statements sent templated letter to

Customer Relations Manager
Royal Bank Of Scotland
Freepost
PO Box 1727
Edinburgh
EH12 9JN

Feb 28 phoned them for update, "computer system down" phone back tommorow so i did and very nicely told me that i would get all the money back that i asked for in the post very soon.:rotfl:

Customer Relations number 0800 0155035


Good luck to everyone,phone them and be nice and the money will come.

tommo1172

hi everyone

i have just been reading through some these posting

early feb i sent my 1st letter off to thr rbos got the statments worked out chages £2230.00 with interest about £3000.00

i then sent letter asking for my money back with 2 spread sheets

1. being money they had taken without interest
2. and with the interest

advised them i only wanted cthe money that was mine

yesterday i phoned 28.02.07 asked if they had received my letter they as i have just read said there computer system was down and that they would get back to me.
which i took as fair enough as this can happen but i beleave this is normal as i have read this twice
they then called me back today saying that my letter had ben recievied and that a offer has been sent to me should recevie this tomorrow 02.03.07
i now wish i asked what the amount was there and then reading a further posting saying they were happy to tell them over the phone
i have now found the 0800 number and will call them direct

WATCH THIS SPACE WILL UPDATE ASAP

GOOD LUCK EVERYONE NOT THAT WE NEED IT CAUSE THE MONIES ARE RS

Mr_Nice_4

Hello everybody, a little help needed for a newbie from one of you more experienced reclaimers. I sent the RBS my first letter on the 5th Feb requesting the £5 900 (including statutory interest) that they owe me. I received a prompt reply from the Customer Services Unit dated 9th Feb stating "we are currently considering your claim and will respond to you as soon as possible". Included is a contact name and a direct dial number. I've heard nothing more since. What I want to know is should I now contact them via the phone number or simply send off my second letter threatening court action? Any advice would be greatly appreciated

Edinburghlass_2

Phone the number tomorrow and if you don't get a satisfactoy answer then send the next letter.

Mr_Nice_4

Edinburghlass wrote:

Phone the number tomorrow and if you don't get a satisfactoy answer then send the next letter.

Thanks very much

trina1

is this right that i should wait that long till they get back to me for my claim. i sent out the letter stating that they have 14 days to get back to me. after the 14 days were up i decided to ring them and they tell me that the consumer direct have advised them that they can have up to 6 - 8 weeks to deal with claims and the earliest i will be looking at is the 17th april, does anyone know if this is right. thanks

Jamiem_2

no it isnt, just continue with the next letter

pigginsexy

As "jamiem" states carry on with your next letter. After their 7 days, ring them then. If no joy, claim through court. I bet that you get an offer letter either after your 2nd letter or after court claim.

A 14 day letter is a 14 day letter - not a 6-8 week letter!!!!!

The banks are waiting to see what we do, my offer letter came from natwest dated 19th Jan, received on 9th Feb and they acknowledged claim on 8th feb. The date of the postmark on the envelope was 8th feb. So needless to say i wrote to decline and told them "too little too late". They will now have to settle at the amount + int + court claim.

Good luck

jennimcr

trina1 wrote:

am new to this thread. i sent off my letter to rbs just over 2 weeks ago and have had no reply at all, i decided to ring them and ask why they had not responded. their reply was that they are allowed up to 6-8 weeeks to deal with these claims and consumer direct have informed them this. they said i would get a reply on the 17th april. does anyone know if this is right, or should i send out the court letter now. thanks

Hi

They are right, but my advise is to keep chasing ask for a mager and try to keep any phone calls to going through him!! This does help!!

ps its 21 days!!:mad: