Royal Bank of Scotland (merged)

shandi_2

Hi

I'm claining charges back from RBS about £650. On checking my statements, they did refund £100 a few years ago as a good will gesture as I had gone into the bank to complain. But can I still claim for the rest of the charges?

Has anyone else come across this. If not do you think I should say this in my letter.....luckily I had just over 5 years worth of statements so won't need to order them

Shandi

downandlow

Not really the help that you are after, but we are having a similar problem, we wrote to N & P and asked for charges back and they replied with a firm no, stating that on such a date in 2002 they refunded us a £28 charge back and in 2004 they did the same, so basically no they wouldnt refund us the other £3000!!! But we are stil going to take them to court, well send the letter threatening them anyway and see what happens.

Good luck

Edinburghlass_2

shandi wrote:

Hi

I'm claining charges back from RBS about £650. On checking my statements, they did refund £100 a few years ago as a good will gesture as I had gone into the bank to complain. But can I still claim for the rest of the charges?

Has anyone else come across this. If not do you think I should say this in my letter.....luckily I had just over 5 years worth of statements so won't need to order them

Shandi

You can claim for the rest, no need to tell them just make sure you take the £100 off your total.

bonesfym

I have sent first letter to RBS requesting refund of default charges. They have acknowledged letter and say they will reply in 6 to 8 weeks. Do I have to wait this long or should I go ahead with second letter threatening court proceedings

ShakerSonicBen

i think the gerneral rule is to work by your own time scales not theres.

Go for it

mandyandgav

mandyandgav wrote:

14 days are now here no satisfaction taking next step...can anyone advise what court i would state i am taking my claim to? i stay in Airdrie Lanarkshire

HI ALL
Got a lovley letter form bank not admitting liability but offering me a sum of £4540.60 so what a lovely day its turning out to be...i am quite happily going to accept this offer as probably a lot of the charges i am claim back are for the royalties so just incase the say that and change their minds i will accept their goodwill gesture.
:T
Thanks to this website i am now 4540.61 and will make a donation when my money comes through....Thanks to all and evryone of you for your help and advise and to anyone else out there who is thinking about asking the rbs for their charges back go right ahead this has only taken me 2 weeks.

Edinburghlass_2

Well done, don't forget to add your success here...

http://forums.moneysavingexpert.com/showthread.html?t=226762&page=26

mandyandgav

Edinburghlass wrote:

I've merged your post with the thread regarding RBS.

Hi i claimed them took just over two weeks 13 days to be exact good result offered me £4540.61 in charges back had asked for 7007.01 but happy with settlement so no probs here...

shaunybhoy

bonesfym wrote:

I have sent first letter to RBS requesting refund of default charges. They have acknowledged letter and say they will reply in 6 to 8 weeks. Do I have to wait this long or should I go ahead with second letter threatening court proceedings

ring the customer relations dep i did this they sorted it out there and then

stojio

I have written to my branch of RBS asking for the all penalty charge slips they have sent me in the past, or at least a note of charges, and then I sent copies of everything I sent first time round. Twice now they have just sent me past statements (on which there is no mention of penalties or charges - they always came on a seperate slip). I have requested the charges and sent the cheque for £10...which they have not cashed as yet...but all they do is send me the my statements!

I got a letter the first time stating it was not possible to duplicate the charge slips and USUALLY the charges appear on customer statements.

Where do I go from here? I'm annoyed but stumped. Is there any point in making a third request?