Royal Bank of Scotland (merged)

Nickg81

I emailed someone at RBS relations today. Below is there reply.

"offer was sent 2 July - however with the latest press announcements
regarding bank charges all customers will be contacted within the next 7
days - I am sorry I cannot give you anymore information - all details will
be explained in your letter and clear instructions on what you need to do
will be clearly explained" :mad:


I've had no mail since May off this lot. All communication was done on the telephone. Shes a manager and you can see theres an offer for me!

Give

Phaelok

to be honest with you, you were lucky to be given an offer in the first place.

Nickg81

u reckon i'll get it tho?

Phaelok

Well whilst i down wish to be slated on these forums, you are very lucky to be offered something by the bank, as if the bank had any common sense they would decline to refund any charges whatsoever. Why agree to refund x amount of charges for mistakes the customers make?

fackingspiders

Phaelok wrote: »

Well whilst i down wish to be slated on these forums, you are very lucky to be offered something by the bank, as if the bank had any common sense they would decline to refund any charges whatsoever. Why agree to refund x amount of charges for mistakes the customers make?

Because we are arguing that the charges they impose are way and above what it costs the bank to administer any returned payments. Why charge £38 for something that only costs as little as a few pounds (some say as low as £2, others say as much as £5)........and they take the money out without you giving them permission.
As Martin says, the best way to avoid paying charges is not to incur them, but sometimes it ain't that easy is it?

cokezero

The RBS here in scotland, with my small claims case, put in an initial written defence, they sent a lawyer to the court who then asked for time to settle. New date set, the RBS make no offer! They turn up at next court hearing and ask for, and get, a 'call to proof'(I believe thats the term). Whats going on and any advice on what to watch out for etc?

Thanks in advance.

Cokezero

cokezero

cokezero wrote: »

The RBS here in scotland, with my small claims case, put in an initial written defence, they sent a lawyer to the court who then asked for time to settle. New date set, the RBS make no offer! They turn up at next court hearing and ask for, and get, a 'call to proof'(I believe thats the term). Whats going on and any advice on what to watch out for etc?

Thanks in advance.

Cokezero

Anyone??? please?

Edinburghlass_2

No idea, phone your local court and ask?

cockermouth1981

Hi,

I've sent my last letter to the bank (RBS) and still heard nothing about my claim. I live in England but my branch is in Glasgow, this causes problems on mcol. Any advice on what address to use? Also, when I sent my last letter to my bank I thought what the hell and sent a letter asking for my statements to my credit card company (Mint), they got back to me very quickly with the statements and offered me £77 as a goodwill gesture. The total charges are £192. Is this strange - I hadn't even asked them for money! I thought that because Mint is owned by RBS they might be seeing if I would accept or decline the initial amount.

Any advice would be really appreciated as I dont have a clue what I should do now.

Thanks

Lynsey

Edinburghlass_2

You'll find an address in London for RBS in the Reclaim Help Thread post 3 which you can use for MCOL.

The cc department for RBS is different from the bank charges department dealing with claims so I would imagine the offer is nothing to do with your bank charges claim.