Feedback requests GRRRRRR!!!!! Sorry this is a vent!!

zzzLazyDaisy

Sorry, this is a vent - don't read if it will annoy you!

I bought a top on ebay last week for 99p. It came quickly and I was happy with the purchase. I didn't immediately leave feedback simply because I am not well, have a sick son, and have better things to do with my time. From time to time I'll go and leave a chunk of feedback for recent purchases, but to be honest I don't leave feedback for amazon, play.com, argos, tesco or any of the other online shops that I use. As far as I am concerned that is my choice.

Well, anyway back to the top - this week the seller has messaged me through e-bay three days running asking for positive feedback and saying that once I have left feedback for her, she will do the same for me (which I consider to be blackmail anyway, although frankly I couldn't care less whether she leaves me feedback or not).

So today on receiving another such request I sent her a quick message confirming that the item arrived safely, that I am happy with it, but that I don't routinely leave feedback.

I believe that should have been the end of it - but instead I got a long message back almost immediately telling me that we are all busy and it only takes a second to leave feedback, and a diatribe about how important feedback is to sellers and if I value my own feedback as a buyer I will leave her feedback so she can do the same for me (!!!!!!).

Frankly I feel like leaving her negative feedback for hassling me with feedback demands! Okay, I won't do that really, and when I do next go on ebay I will leave fb.

But honestly, is it me? What is it about the 'ebay experience' that makes it acceptable to hassle your buyers?

halibut2209

zzzLazyDaisy wrote: »

Frankly I feel like leaving her negative feedback for hassling me with feedback demands! Okay, I won't do that really, and when I do next go on ebay I will leave fb.

I would and wouldn't give it a second thought. My pet hate on ebay is sellers saying "I'll leave you feedback after you've left me feedback". I don't leave feedback. But if I was getting hassled for it, a big fat neg would be forthcoming.

Jo_F

I'd give a neutral saying something like 'feedback left as demanded'

bravobeastie

I wouldn't leave her a positive either, if you do she will think she can bully other buyers in the same way

Riversong

One polite request after some length of time had passed might be acceptable. Harrassing you is not. I agree, neutral feedback especially after she sent you that. Quite frankly. Rude essay.xxx

No_Eye_Deer

I wonder what the 'if I value my own feedback as a buyer' comment means.
What does she thinks she can do?

As a seller I would only neg over a bad experience with the item. If it really winds you up, do a neutral and mark the stars honestly.

halibut2209

No_Eye_Deer wrote: »

As a seller I would only neg over a bad experience with the item.

I'm completely the opposite. Problem items happen from time to time. What's important is the seller. How they behave, and how they resolve issues. That's what I leave feedback for.

The seller cannot (always) control whether an item might break or is faulty. But they CAN control their attitude and behaviour. If if that is poor, then the feedback will reflect it. Being hassled is a negative experience, not a neutral one.

techspec

For a seller , clearly feedback is more imprtanat than ever - with the star ratings meaning so much.

But there is NEVER an excuse for a seller to pester a buyer for it (i am happy to pester a seller for feedback - but thats because they had my custom).

Buyers who don't leave feedback should be left alone anyway - just in case they are unhappy, but were just going to not bother with feedback. The sellers playing a dangerous game, especially with his veiled threat 'if you value your feedback'.

What a plonker

zzzLazyDaisy

Thanks for the responses - she was so insistent that I was honestly beginning to wonder if it was me being unreasonable!

I'll probably leave a positive for the item (it was fine and I had no prob with it) but mark her down on DSRs for communication.

Crowqueen

No feedback is good feedback - the star ratings are assessed on the basis of transactions rather than as a proportion of feedback left so anything that affects a seller directly is not linked to buyers who do not leave feedback.

Personally, buyer or seller, I would leave feedback, but then I am on the computer most of the day anyway and not trying to run a household (thank goodness) or look after kids. It doesn't take that long. But I don't hassle people for it and I certainly don't think it is bad manners not to leave it (as you say, you don't leave it on most other sites now - and it is thoroughly bad manners to demand something that is better when freely given, such as a 'thank you' for purchasing/selling an item).

Pos and a moderately low score (perhaps a 3) for comms might be what I'd do.

moiramay

So are you not aware that Paypal could be potentially holding their money for 21 days until you bother to leave positive feedback then?