Phones4u - Motorola RAZR V3 Black Clearance, o2 400 (£35) 12m contract, 99p per month

thomthom_3

Artistxman wrote: »

To mobile junkie...what is a LBA?

Yes, what is a LBA? Perhaps you can help us out here with constructive advice. No one here is 'letting' this company get away with it; we are communicating with each other in order to find out how we are individually being treated by Phones4U in order to avoid such further treatment.

Therefore, I guess, in a nutshell, yes, you are missing something....

Saeed

I have faxed over my documents yesterday, and they have received them and passed them to the chequeback dept. I sent them a robust covering letter asking to be payed within 14 days. I recorded the conversation so if they mess me about anymore they will be getting a letter from moneyclaim.

mobilejunkie

A Letter Before Action recorded delivery giving them x days to pay up or you will take the appropriate legal action. These threads have quite a few examples.

Rather than try and answer the same multitude of questions hundreds of times I decided to write a little "guide". It has already vanished from page 1 of the mobile phone threads but if you think it useful put a comment on it to keep it on the front page and perhaps it will warn at least some people of the common "mistakes". I didn't really cover LBA - well, it took a while to write and I could write an awful lot more, but think it's a decent stab of some of the repeated traps.

http://forums.moneysavingexpert.com/showthread.html?t=549859

dhan

same story here. Even before checking everything the CS woman mentioned that I might have to send the 7th bill . Now she is going to send me another redemption voucher to be sent in with my 7th billand then apparently there shouldnt be any problem at all!! Will wait and see. As a backup she asked me to fax her the bill ........ how nice of them !!

JGal

Hi,

What's the fax number?

Am going to both send and fax them to make sure, but don't want to ring phones 4U for 15mins just to get the fax

Jonjulie

Be wary dhan..they asked us the same ...but...to post to a seperate address.

JGal

JonJulie.

So did you fax or post, and if so to which address, the Bristol POBOX 2453 one?

Saeed

i will find the fax number and write it tomorrow....lets get the b***ers

Jonjulie

Jgal, sent the second lot..(2nd n 7th bills) to the Bristol address,then on ringing CS,they said i should have sent to the orinal address,please check first,they are trained to lie.

Artistxman

JGal wrote: »

Hi,

What's the fax number?

Am going to both send and fax them to make sure, but don't want to ring phones 4U for 15mins just to get the fax

This is the Fax number I was given...01782677399. Good luck