Phones4u - Motorola RAZR V3 Black Clearance, o2 400 (£35) 12m contract, 99p per month

Artistxman

I spoke to Phones4u customer services and sent my month1 &6 bills (March, Aug) along with claim form and transfer form. I also asked them about what will happen if I cancel the contract in view of change in T&Cs re 084/0800 nos. They didn't really understand my question...though said I can't cancel it.

Looking at the T&c of the claim it says, we have to be in contract upto the time of claim. It doesn't say anything related to contract afterwards. I can't see why we should have any problem with the claim as we have done everything as per the T&Cs for the claim. I am planning to ring O2 and ask to cancel, once I know the claim form has been received. Let u know what happens.

Saeed

Artistxman wrote: »

I spoke to Phones4u customer services and sent my month1 &6 bills (March, Aug) along with claim form and transfer form. I also asked them about what will happen if I cancel the contract in view of change in T&Cs re 084/0800 nos. They didn't really understand my question...though said I can't cancel it.

Looking at the T&c of the claim it says, we have to be in contract upto the time of claim. It doesn't say anything related to contract afterwards. I can't see why we should have any problem with the claim as we have done everything as per the T&Cs for the claim. I am planning to ring O2 and ask to cancel, once I know the claim form has been received. Let u know what happens.

I phoned up again yesterday to see if they had received my form yet (posted 8/8 they received it 9/8 accoring to royal mail) and I got a rather unhelpful girl, who just said "well it says we received it on 9 August so it will be processed within 28 days". I pushed her a bit and said "have you actually got it" and she gave me the same reply. I then asked what does "processed" mean, does it mean I will get my cheque within 28 days or does it mean that is how long it will take you to put it on your system and my cheque may take longer, and guess what she said "it will be processed within 28 days". Fliping monkeys! i reminded her that the T&C's state I will have my cheque within 30 days of them receiving my cashback application so I WILL be phoning back on 9/9 if I have not got my cheque. This will give me 15 days to send my cancel letter to O2.

Secondly I don't know if it is wise mentioning cancelling the contract. this is the main reason for me pushig them to find out when I will get my money, but I didn't say anything about cancelling. I am afraid that they may delay payment to stop people cancelling. Maybe that's me being a bit paranoid but like you I have read the conditions which state "The bill(s) accompanying the claim form must show that the user has, at all times since the date of connection pursuant to the promotional offer, been on the same or higher value tariff as at the date of redemption" but says nothing about not being able to cancel/downgrade once we get our cashback or even like you have said, at the point of us being eligible to send our cashback form to them.

Old_Gold

What makes you think that you can cancel your contract with O2 because you are in dispute with Phones4u? As far as I know the two contracts are separate so if you know something I dont please tell.

Saeed

Old_Gold wrote: »

What makes you think that you can cancel your contract with O2 because you are in dispute with Phones4u? As far as I know the two contracts are separate so if you know something I dont please tell.

Dude where have you been for the past 10 days?? read Artistxman post and the 100's of posts regarding 0844/0845 and o2 contracts!:rotfl:

thomthom_3

warning to evryone to chase up the claim for the following reason......


I had not heard anything so ....I have just had a long call with Phones4u. I sent my 1st and 6th bills, Feb and July ( connected 24th feb), claim form and transfer note on 2nd Aug, received by then 4th aug. My claim has been rejected as it was sent before 19th aug and did not include the most recent bill after this date. The girl I spoke to was helpful but I am confused as to what to do. She said that they are following the current t&cs - I have 60 days from 19th aug to get my claim in...another 40 from now. She is sending me a new claim form and they only need this and the bill that came after aug 19th.

I told her that i was sent different t & cs and how can this be...etc...etc. I am especially worried that they will receive the new form and say that I didn't satisfy the old T&cs (even though I have, in effect). I don't know where the 19th aug comes from as my billing date is 24th of each month.

I asked if there is a recording of the call for my benefit and she gave me a ref no.

Do I get on with the new t&cs or should I fight for the old ones? (If I am in the right). Senisble suggestions please!!

Please, please everyone - chase up your claim.

shareef

thomthom wrote: »

Do I get on with the new t&cs or should I fight for the old ones? (If I am in the right). Senisble suggestions please!!

Please, please everyone - chase up your claim.

Do you have proof that you were on the old t and c's? If so then dont take their crap, push em with small claims court.

Old_Gold

Saeed wrote: »

Dude where have you been for the past 10 days?? read Artistxman post and the 100's of posts regarding 0844/0845 and o2 contracts!:rotfl:

Dude!! That's sweet of you, my wife just calls me dud. I don't know what posts you are referring to. I was curious though as the two contracts are not related. So if you take a contract through a seller on behalf of the network and the seller breaks the rules of the contract you are still locked into the contract with the network. That is my understanding so if you have different information please let me know what it is.

Artistxman

Thanks. You are absolutely right they are trying to play dirty tactics by changing the t&Cs. I phoned few days later and the women said ...I have to wait to hear if my bills were right. I am planning to use my home insurance legal claim thing. It's an additional thing we all buy...which I have used in the past. Basically, the legal department will contact the phones 4 u on our behalf and sort it out as far as we have our copies and special delivery confirmation.

I will ring them again this week.

The other option us we join hands and take them to court together.

thomthom wrote: »

warning to evryone to chase up the claim for the following reason......


I had not heard anything so ....I have just had a long call with Phones4u. I sent my 1st and 6th bills, Feb and July ( connected 24th feb), claim form and transfer note on 2nd Aug, received by then 4th aug. My claim has been rejected as it was sent before 19th aug and did not include the most recent bill after this date. The girl I spoke to was helpful but I am confused as to what to do. She said that they are following the current t&cs - I have 60 days from 19th aug to get my claim in...another 40 from now. She is sending me a new claim form and they only need this and the bill that came after aug 19th.

I told her that i was sent different t & cs and how can this be...etc...etc. I am especially worried that they will receive the new form and say that I didn't satisfy the old T&cs (even though I have, in effect). I don't know where the 19th aug comes from as my billing date is 24th of each month.

I asked if there is a recording of the call for my benefit and she gave me a ref no.

Do I get on with the new t&cs or should I fight for the old ones? (If I am in the right). Senisble suggestions please!!

Please, please everyone - chase up your claim.

Jonjulie

Having problems here with cashback,sent in 1st and 6th as per within required time scale,heard nothing,rang them asking why i had heard nothing,even though the royal mail special delivery had been signed for,girl said i needed to send the 2nd and 7th instead because of the time in the month contract was taken.They sent out new cashback claim form,to return to a different address than the original one,sent special delivery,week has passed now and still showing un-delivered by royal mail.
Advice please??

You

Having similar problems.

I called at beginning of August to make sure that the address hadn't changed. Was emailed a new claim form and new address, with only requirement of sending in 6th bill (original). I sent email back questioning this, but told to just do as new form asked.

I sent it as per new instructions by recorded delivery. Signed for over a month ago (but redirected funnily enough, so even the new address they give out isn't the right one). Been chasing it up today. Firstly told that no record of claim received. I gave her my royal mail ref. Next told that they must have shredded it because I sent it too early. I explained that if I did as she implied (ie send my 7th bill not before aug 21st), then I would have fallen foul of their T&Cs and further, I asked why she was giving out the wrong info. She then said that she was in the store cashback team, and that it must be different terms. I said it was outrageous that she was dealing with my enquiry then. She said she would pass me on to web team. I asked why I was put through to someone with the wrong information. She mumbled that she was passing me on, and the next thing I hear is the recorded message saying call numbers too high, goodbye.

It seems like they are deliberately messing people around now. I will try again in a minute. Then will try email, if it goes on, then I will have to do online small claims court action this week.