The Mobile Outlet

kracjac

Bollards wrote:

Has anyone who applied for cashback in mid February received a confirmation email to say that their claim has been received and is being processed? I got one when I applied for my first cashback in November but haven't received one this time.....

It does take a while for them to reply back, or instead email them asking to reply back by email the receipt of ur claim.

I applied for mine in december, got confirmation in mid-late Jan.
Just, make sure that if u've sent using special delivery that u've got a soft copy saved of the scan of TMO signed signature thats uploaded on the royal mail website, in reference to ur special delivery docket/ ref no.

GunJack

maniac - well spotted, hanx !!

must get some nrwe fingekres....

MickKnipfler

maniac886 wrote:

I have e-mailed them a few times before and always got a response within 24hrs.

48 hrs now...no response

coolio_2

I received my phone on Tuesday, and the following day (yesterday) received my first bill of T Mobile. I assume that that counts as BIll 1, as opposed to the 1st months bill which will arrived in a months time?

maniac886

coolio wrote:

I received my phone on Tuesday, and the following day (yesterday) received my first bill of T Mobile. I assume that that counts as BIll 1, as opposed to the 1st months bill which will arrived in a months time?

That is how it worked with mine, bill 1 is the first bill that you get.

maniac886

MickKnipfler wrote:

48 hrs now...no response

E-mail them again, sometimes I find that the e-mail bounces or they don't recieve it because their inbox is full.

thesaint

MickKnipfler wrote:

48 hrs now...no response

Would you mind telling us what you are trying to find out?

kracjac

coolio wrote:

I received my phone on Tuesday, and the following day (yesterday) received my first bill of T Mobile. I assume that that counts as BIll 1, as opposed to the 1st months bill which will arrived in a months time?

Yup, the first bill that physically pops into ur letter box, irrrespective of the month is ur bill 1, and so on.

Make sure, u file it somewhere and number it or stick a post-it on it reminding u of it being ur bill 1.

Be, systematic with ur bills and in the same file have a paper reminding urself of the date u need to claim ur monies, and always send ur claims using special delivery.

Follow this and u shouldn't have any issues with ur cashback.

Hope, this help.

Happy MSing.

MickKnipfler

thesaint wrote:

Would you mind telling us what you are trying to find out?

I have emailed them again....still no response.


I could only send in 5 bills not 6 as the 6th hadn't arrived.

GunJack

Has this thread been locked ?? The "new" thread suggests it has...