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Selective International

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  • roses
    roses Posts: 2,333 Forumite
    Part of the Furniture Combo Breaker
    Don't worry about paying that invoice vjain, TNT have no claim against you. Their contract is with Selective2007.

    I think your next course of action would be to issue a court claim against selective for the shipping cost you paid plus the value of your items.
  • TKPeters
    TKPeters Posts: 1,877 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Uniform Washer
    I guess Selective2007 are now finished, Parcelforce & DHL have ditched them, Paypal had too many claims & complaints about them, dunno if they've ever traded with Nochex.

    Anyway I guess they're unhappy at one of their competitors & tried losing them some business by reporting their booking form link to eBay & they're now emailing all their customers explaining how they're going to trade in future.


    Thank you for your email. Unfortunately due to unexpected overdemand following the recent failings of a competitor (Selective2007) we are receiving a high level of emails and orders at present.

    Our working hours are 10am - 5pm Monday - Friday, we are a professional business trading from an office (we do not work from home), so our opening times and staffing levels are fixed. Please do not expect or demand a response during the evening.

    You should receive a response within 5 working hours. Please note that feedback is automatically left a short time after we receive feedback from you, so please note feedback related emails may not be answered.

    We plan on relaunching telephone support and significantly reducing the time taken to answer emails by the end of this week, as we have hired a number of additional staff.

    If you recently received an email from eBay stating our listings were removed due to inappropriate links, please note this is an error made by eBay (they did not understand the reason for our booking form link, as eBay do not ever look at anything properly). The listings have been restored and will show up within a few hours maximum if not already showing already.
  • TKPeters
    TKPeters Posts: 1,877 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Uniform Washer
    Hi all,

    I can confirm that Kevin is currently being investigated ............................SNIP............................

    P.S : I know some of our customers are regular posters on this board, and I would like to thank you for your support. Unfortunately we will be cutting back our services in a weeks time, as we have been offering this on a trial basis. We have identified the key aspects of our service we need to work on, this includes the booking system and our response time to customer queries and problems.

    We hope to return fully by the end of this month, using the same couriers at the same or almost identical prices with a much improved back end system (Including an instant tracking number shown after booking). We are also exploring alternative couriers and international shipping options, however we do this officially with the couriers (unlike quite a lot of other "gone in a month" couriers on eBay, so this may take a couple of weeks.

    Hi SYP,

    We've used all the others (PayPerDrop, AndiezDealz, No-Re5erve & Selective2007) & yourself from day one in early April (with this User ID & another 4 User ID's), with your company being the most professional & reliable

    I presume it was Kevin (Selective2007) that reported you for your 'booking link'.
    Well how about reporting Kevin to eBay for his multiple listings when your only allowed 15 in the same catergory.

    Also one you have the resources to cope, I would try & lower your price a little maybe back to £4.40 or less & blow the rest off eBay

    Tip: Place 1 listing (10 day format) of each service, every day & within 10 days you'll have a complete coverage across that eBay catergory

    The Neg you currently have, report them for false contact info & eBay will remove it.
  • VIJAY_FROM_KENT
    VIJAY_FROM_KENT Posts: 2,126 Forumite
    1,000 Posts Combo Breaker
    roses wrote: »
    Don't worry about paying that invoice vjain, TNT have no claim against you. Their contract is with Selective2007.

    I think your next course of action would be to issue a court claim against selective for the shipping cost you paid plus the value of your items.

    Hmm well my invoice and receipt from TNT doesnt mention Selective specifically but as from the address and company name where I work... :rolleyes:

    At least I kept a list of all the items in the parcel I was sending to India... I am a bit hesitant about starting court claims and not quite sure how to go about it all... I'm still hopeing for some response from Kevin. If anyone is able to get in touch with him...

    Thanks,

    Vijay
  • Jakejakejake
    Jakejakejake Posts: 6,324 Forumite
    Lol TkPeters :rotfl:

    WHY DOES HE WANT THAT?!!!?!
  • Mordillo
    Mordillo Posts: 39 Forumite
    TKPeters wrote: »

    Oh dear, imagine if DHL found out about this as part of their legal investigation ;)
  • Mordillo
    Mordillo Posts: 39 Forumite
    vjain wrote: »
    Hmm well my invoice and receipt from TNT doesnt mention Selective specifically but as from the address and company name where I work... :rolleyes:

    At least I kept a list of all the items in the parcel I was sending to India... I am a bit hesitant about starting court claims and not quite sure how to go about it all... I'm still hopeing for some response from Kevin. If anyone is able to get in touch with him...

    Thanks,

    Vijay

    DHL advised me to report it as theft to the police, don't know how seriously they would take it though? I'm also thinking of speaking to trading standards to see if they can do anything
  • roses
    roses Posts: 2,333 Forumite
    Part of the Furniture Combo Breaker
    Trading Standards won't do anything, they don't like to get involved. You will have more luck talking to a brick wall.

    The only "effective" method will be to issue court documents.
  • VIJAY_FROM_KENT
    VIJAY_FROM_KENT Posts: 2,126 Forumite
    1,000 Posts Combo Breaker
    Was again told today that Kevin was out delivering but would call me back...... Suprise suprise no call back......... They have had my money since 4th April now and they have my parcel........... I even checked with my relatives in India in case they had been sent it but they have received nothing................
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