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Refunds on items reduced in sales
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Actually - He Da Manhalibut2209 wrote: »How's this?
I bought an item, and now it is on sale. Can I get a refund of the difference?
Whilst you have no statutory right to a refund, there are situations where you might be able to get the difference back.
1) If you bought the item online, you may still be covered under the Distance Selling Regulations. You can return it by notifying the company within 7 workings days, beginning the day after receipt of the goods. Be aware, not all goods are covered by these regulations, and you may be liable for the return postage. You can then reorder the goods at the reduced price. Of course, the best course of action here is to contact the company and simply ask nicely for the difference as it saves hassle for both you and them
2) If you bought the goods instore, you are at the mercy of either their returns policy or their goodwill. If the store has a no-quibble returns policy then simply return them, get a refund and rebuy at the new cost. Again, it's worth asking them first to save unnecessary hassle. But be aware that the store can refuse to sell you the goods for a second time (though in practice that is very unlikely)
So remember, you have no legal right to the difference. You bought the goods at a price you agreed was fair. But depending on the store's terms and conditions, there might be a workaround. The best advice is once you've bought an item, stop checking the price!
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Probably a link to the DSR would be better. Too much in there to put into the question.
But yes,
1) If you bought the item online, you may still be covered under the Distance Selling Regulations. You can return it by notifying the company within 7 workings days, beginning the day after receipt of the goods. The company then has 30 days to refund you (so you may need to cover the cost of the replacement yourself). Be aware, not all goods are covered by these regulations, and you may be liable for the return postage. You can then reorder the goods at the reduced price. Of course, the best course of action here is to contact the company and simply ask nicely for the difference as it saves hassle for both you and them
could be better
One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.0 -
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OK
Nice.
Could you post the finalised version here: Helpful links ... Suggestions please
I'll give it a couple more days for comments and then add it to the FAQs
Thanks Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.Never ascribe to malice that which is adequately explained by incompetence.DTFAC: Y.T.D = £5.20 Apr £0.50
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No copy in the suggestions thread yet.
Is it OK to lift the version above or does it need tweaking?Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.Never ascribe to malice that which is adequately explained by incompetence.DTFAC: Y.T.D = £5.20 Apr £0.50
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looks good from where i'm sitting 0
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mattyprice4004 wrote: »If they went up in price, would you be happy to pay the difference the other way?
WOW! That only took seven posts, it normally doesn't get here until post fifteen or so.
I really do wonder why people actually post on a money saving website.The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark0 -
And yet the point remains that a legal right to the difference if a price changed post-purchase would have to work both ways.WOW! That only took seven posts, it normally doesn't get here until post fifteen or so.
I really do wonder why people actually post on a money saving website.Competition wins: Where's Wally Goody Bag, Club badge branded football, Nivea for Men Goody Bag0
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