Refunds on items reduced in sales

mattyprice4004

I'm not going to even explain why my point was perfectly valid when you mention DSRs in a thread specifically about buying an item in store, we'll just have to agree to disagree.

halibut2209

Quoting out of context is a poor debating technique. I clearly said "if bought online", and also talked about store return policies

Zandoni

mattyprice4004 wrote: »

If you'd care to point out how it's irrelevant and pointless I'm all ears - it's quite simply a reversal of the OP's situation.

Saying that, as there is no explanation for why it's irrelevant (as it's not) I think we'll be waiting a long time, somethingcorporate.

I'd say it's irrelevant and pointless because you know the answer, it just shows the OP what an unfriendly place this is.

It is very upsetting when you pay for something then the price goes down, so how about a little sympathy and a nice friendly answer.

visidigi

gavinw2808 wrote: »

Thanks for replies!
I thought that there was a rule where if the same item went on sale within a minimum timeframe then the buyer was entitled to claim the difference back?

Its not a rule, but down to individual companies.

Amazon used to do this and it used to be a REALLY good system, if it dropped in 30 days then they would refund the difference, alas they stopped doing it, but I still shop there as its so darn cheap for some stuff...

Hintza

visidigi wrote: »

Its not a rule, but down to individual companies.

Amazon used to do this and it used to be a REALLY good system, if it dropped in 30 days then they would refund the difference, alas they stopped doing it, but I still shop there as its so darn cheap for some stuff...

Do they not use some sort of price tracking software now? I was looking for a router last year and I noticed the price moved around a fair bit somewhere between £10-£20 sometimes on an hourly basis.

david39

I've noticed price fluctuations on Amazon.

We were after a coffee machine. Over a 6 week period the price fluctuated between £79 and £139 - up and down, with prices in between, every few days.

The £139 price tag seemed to be when they had none in stock and was possibly put there so that they could then show a big price reduction to a much lower level once they became available again.

somethingcorporate

halibut2209 wrote: »

It's pointless and irrelevant because it's a completely different situation.

Once a contract is formed, the retailer cannot ask for more money. It's done and dusted. The retailer has no further rights.

BUT the consumer DOES have more rights after the goods are received. They have DSRs if bought online, and they have the stores returns policy should there be one.

You added that last part in which is not remotely relevant to the situation the OP described. In this actual situation NEITHER the retailer or the customer have further "rights". So your bolded paragraph describes the situation perfectly in both cases (price rises and price decreases), hence it a perfectly apt and relevant question to ask.

halibut2209

If bought In store and there is a returns policy in place, then yes you do have a right to return the item. That is part of the contract as its one of the conditions under which you bought the item. There is no statutory right, I agree, but thats not the only rights a consumer has.

somethingcorporate

halibut2209 wrote: »

If bought In store and there is a returns policy in place, then yes you do have a right to return the item. That is part of the contract as its one of the conditions under which you bought the item. There is no statutory right, I agree, but thats not the only rights a consumer has.

Yep, you're 100% right. I was, however, working under the assumption that there was no additional returns policy, DSRs etc or anything else applicable.

halibut2209

Well, that's where I'm coming from. When people ask if they can return as the item is cheaper, the "would you return if it was more" is irrelevant as there is no set of circumstances where that would be appropriate. However it is quite likely that there IS a way the consumer could get a refund based on various other elements.

That's why it is not helpful