Refunds on items reduced in sales

DCFC79

gavinw2808 wrote: »

Thanks for replies!
I thought that there was a rule where if the same item went on sale within a minimum timeframe then the buyer was entitled to claim the difference back?

Where dd you read this rule ? must be from the same website as the secret EU law that gets mentioned alot

somethingcorporate

halibut2209 wrote: »

Wow, seven whole posts before someone comes out with this ridiculously pointless and irrelevant mantra. We are improving.

I am yet to grasp what the objection to that point is though. It is perfectly logical and apt and reflects the way contracts work.

The OP offers the shop £85 for said jeans and shop accepts. Contract Agreed. If jeans go up or down in advertised price there is no provision in law or the contract process (unless part of the contract negotiations) to change the price, refund for the difference or new bill for the increase.

Can you please articulate why you think it is pointless and irrelevant? It is a change in advertised price post contract agreement, what is irrelevant is whether it is an increase or a decrease so I am 100% behind it being a completely apt and relevant point to make.

mattyprice4004

halibut2209 wrote: »

Wow, seven whole posts before someone comes out with this ridiculously pointless and irrelevant mantra. We are improving.

If you'd care to point out how it's irrelevant and pointless I'm all ears - it's quite simply a reversal of the OP's situation.

Saying that, as there is no explanation for why it's irrelevant (as it's not) I think we'll be waiting a long time, somethingcorporate.

somethingcorporate

Surprisingly I've asked before and never got a reasonable response. Aside from the "don't be so stupid, isn't it obvious!".... err no, otherwise I wouldn't be asking the question.

mattyprice4004

somethingcorporate wrote: »

Surprisingly I've asked before and never got a reasonable response. Aside from the "don't be so stupid, isn't it obvious!".... err no, otherwise I wouldn't be asking the question.

Same here. Let's see if we're 'enlightened' this time.

bod1467

Here's one for you ...

This is the Money Saving Expert forum, so durr - who wants to pay MORE, innit?

/devil's advocate

somethingcorporate

bod1467 wrote: »

Here's one for you ...

This is the Money Saving Expert forum, so durr - who wants to pay MORE, innit?

/devil's advocate

110% in agreement but it doesn't make the argument any less logical, irrelevant or a valid question.

The advice would be the same had the company requested more money after agreeing a price as it would be the customer looking to get some back after a price drop.

There is no right to it, in either way.

System

The reason why its irrelevant is because it has no bearing on the OP's problem and doesn't help him at all. Some stores do have a policy that if the price is reduced within a certain amount of time then you can get a discount. Similarly if the OP hasn't worn them he could bring them back and get a refund (depending on the stores return policy). Therefore there are precedents for a company to refund the money if an item has reduced in price after purchase. John Lewis in particular are very good on this.

However I have never heard of a situation where after the price of an item has gone up the company has contacted a consumer at this point to ask for more money. Even if this had happened, this is not the situation that the OP is asking about, therefore it still has absolutely no relevance to his question.

somethingcorporate

You've never seen a thread where the company realise they have got the price wrong and come back and asked for more money? They happen all the time - you cannot have been paying attention

I see what you are saying, not directly relevant but a perfectly apt and valid response IMHO.

halibut2209

It's pointless and irrelevant because it's a completely different situation.

Once a contract is formed, the retailer cannot ask for more money. It's done and dusted. The retailer has no further rights.

BUT the consumer DOES have more rights after the goods are received. They have DSRs if bought online, and they have the stores returns policy should there be one.

So this holier-than-thou "would YOU pay more if asked" is just that. A stupid holier-than-thou attitude which is out of place on a money-saving forum created to help consumers know the rights they have.