Hyundai i20 clutch problems

kalyanvarmaj

tightasaduck's wrote: »

Hyundai car warranty claims
I had to have the clutch replaced on my relatively new Hyundai after only 7k on the clock. Not covered by warranty - dealer citing 'wear and tear', 'driving style' etc as the most likely cause. Yet, I have never had to replace a clutch in any car I have owned and this is my 10th car. Also, my 'driving style' and patterns have not changed in this period.

Wrote to Hyundai who also cited 'wear and tear' and were of no help whatsoever and dismissed the claim, despite previous motor press documented cases of problems with the clutch in both the i10 and i20 models.

Is this the end of the matter or has anyone pursued a similar claim re a 'wear and tear' component and had a favourable outcome?

I had a new I20 which had done 13k and facing the same problem. Hyundai dealer had suggested me to replace clutch which is not covered under warranty. I had 22 years of driving experience and this is my 9th Car, Till now non of my old car had this problem. Hyundai claims that its due to "Wear and Tear". This is point my driving skill. I don’t agree with Hyundai. There is a problem in I20 model. May be I will get as much info as I can from internet and prove it to Hyundai.

floraldancer

seems to be a standard reply from both Hyundai and dealers when clutches go wrong, my solicitor has written to my dealer and I am awaiting reply but will cost me money either way but I will generate the worst publicity I possibly can for my dealer, Hawkins Motors of Backwater Truro cornwall,and Hyundai, no way a clutch should go after 3459 miles, one of the big motoring magazines is interested in doing an article as soon as I get my car back from dealers,it was suggested I "road the clutch" never heard that expression before, then suggested I might have been "hovering" on the clutch, well surely if you are hovering you are not actually on the clutch? either of these I do not do, I still have pins in my ankle from a broken ankle years ago which has now developed arthritis so would be quite awkward for me to be on the clutch all the time, to add insult to injury had a letter yesterday from Hawkins Motors inviting me to their hospitality tent at the Royal Cornwall show for tea and pasties, they know where they can stick their pasties, another example of the right not knowing what the left is doing! lets all stick together on this one.

photome

floraldancer wrote: »

seems to be a standard reply from both Hyundai and dealers when clutches go wrong, my solicitor has written to my dealer and I am awaiting reply but will cost me money either way but I will generate the worst publicity I possibly can for my dealer, Hawkins Motors of Backwater Truro cornwall,and Hyundai, no way a clutch should go after 3459 miles, one of the big motoring magazines is interested in doing an article as soon as I get my car back from dealers,it was suggested I "road the clutch" never heard that expression before, then suggested I might have been "hovering" on the clutch, well surely if you are hovering you are not actually on the clutch? either of these I do not do, I still have pins in my ankle from a broken ankle years ago which has now developed arthritis so would be quite awkward for me to be on the clutch all the time, to add insult to injury had a letter yesterday from Hawkins Motors inviting me to their hospitality tent at the Royal Cornwall show for tea and pasties, they know where they can stick their pasties, another example of the right not knowing what the left is doing! lets all stick together on this one.

Have you tried watchdog, there is no way a clutch should go aftre so few miles,IMO even if you were riding the clutch it should still last longer than that.

have you tried the hyundai forums

floraldancer

Hi, do you mean Watchdog the TV programme? have written to all the newspapers, car mags, the Rip Off Britain TV programme, written to garage and Hyundai myself, got solicitor to write officially and still the same answer from garage, basically saying get stuffed, Hyundai didnt even have the courtesy to reply, looks like we will have to go to the small claims court but it is down to me to prove its not my fault and in the meantime they have had my car since May lst, any other suggestions from anyone would be helpful. would be interesting to know how many of the people with clutch problems who have been told its their style of driving are women!!! bet they wouldnt tell a 6ft guy its the way he drives.

floraldancer

Hi to all who took the trouble to write in reply to myproblem the latest is that I have had an independent motor engineer check the clutch and in his opinion it looks as if it has done 100,000 miles and not the 3459 it has done, he goes on with some technical jargon but basically says in his opinion the clutch was made of inferior material and down to the manufacturer, Hyundai didnt want to know before Autoexpress took an interest and want to do an article on me and the journalist showed them a copy of the report, now Hyundai want to send their own engineer to inspect it but how the hell can he be considered independent? I have all the necessary information now to pursue the dealership Hawkins Motors Truro through the small claims court but will have to get the car fixed first as now have been without it for 3 months and it could take months to go to court, but months or years I will not give in and would advise anyone in a similar position stick to your guns, contact all the car magazines and especially contact Trading Standards and Which magazine, their legal advice has been brilliant.

Kevin.M_3

I am now having to argue with the main dealer that my parents i20 with less than 6000 miles shouldn't be on its 3rd clutch!! Yes you have read correctly, the first one lasted about 2.5 k and the second one lasted about 3k. And last week it packed up again!! The garage says that it isn't up to them. I would really like to hear from anyone else who is having these problems as I WILL be going public with the issues

ladymarmalade222

I will be keeping an eye on this thread, we have a 2010 Hyunda i20 which has done 17k. We have all the dashboard rattles and wiper smearing the windscreen issue but am yet to have issues with the clutch.

Good luck, I would fight Hyundai all the way!

xxx

floraldancer

to all who have been following my clutch problems on the forum i.e. hyundai i20 clutch gone after 12 months and 3459 miles this is the latest up date, I had an independant engineer go over the clutch and he says its looks as if its done 100,000 miles and not the mileage it has done, goes into technical stuff which I wont bore you with but says its down to the manufacturer in his opinion, Hyundai finally pulled their finger out when a journalist who wants to do a story on me contacted them , they sent their own engineer to check it out (how can that be independent?) not holding any hopes he will come down on my side in the meantime I pick up the car tomorrow, at my expense as Hawkins Motors Truro the dealers have had it for three months and I cant wait any longer as the court has told me it could take months to go to court but have told the dealership still intend to sue them for cost and expenses , when Hyundai rang my engineer to say they wanted to collect the clutch from him they told him that the report he had submitted was just his opinion, (what a stupid statement of course it was)my engineer said yes and it was based on over 40 years in the motor trade and he would stand up in court and swear to that if necessary, dont know where these big companies get their people skills from, Russia!!! keep fighting if you think you are right, dont let them get away with it and win or lose the publicity will hurt them more than it will us.

floraldancer

Kevin.M wrote: »

I am now having to argue with the main dealer that my parents i20 with less than 6000 miles shouldn't be on its 3rd clutch!! Yes you have read correctly, the first one lasted about 2.5 k and the second one lasted about 3k. And last week it packed up again!! The garage says that it isn't up to them. I would really like to hear from anyone else who is having these problems as I WILL be going public with the issues

Hi, did you not make any complaints to the dealer when the first two clutches went? I have been fighting since April and dont intend to give up, you can sue the dealer through the small claims court under the Sale of Goods Act as them having sold you a car unfit for purpose, write to every newspaper and car magazine and you will be surprised how many show interest. Hyundai dont give a damn, their customer services department are patronising and condescending and I found them insulting to boot, basically saying older drivers are not used to the lighter clutches, they should remember thats its the older people who can afford to buy new cars, they dont have kids and mortgages to think about, but Hyundai are the ones who will look stupid when its all over the press that their cars need a new clutch after such short mileage. people arent stupid and anyone with a modicum of common sense will realise that clutches dont go after such a short mileage. good luck.

EdGasket

Sounds like they have fitted a pressure plate with a weak spring to make the clutch 'light'. However if the pressure plate is too weak the clutch will slip and wear out quickly. If it is fairly common, then it must be a design fault/underspec's part or faulty part.