Hyundai i20 clutch problems

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AnnoyedI20Motorist wrote: »

Thank you for the information on your post. Your case is very similar to mine. I needed to replace the clutch on my brand new I20 at only 2400 and Hyundai refused to do the work under warranty. I will be interested to know whether they will agree to replace the clutch on your car free of charge. Please, keep us informed. It is interesting to know that your dealer has given up the Hyundai franchise. Another contributor to this thread also reported that his dealer had given up the Hyundai franchise.
It looks as if the dealers are walking away from Hyundai. Maybe there is a message in that.
But even if your dealer has left Hyundai surely they are still responsible for the warranty in your car. They are the ones that took your money and they cannot simply walk away from their commitments. In fact the people who took the matter to the Small Claims Court made the case against the dealer and not Hyundai directly.
I hope that, in your case, this will not be necessary and that your car will be fixed under warranty.

Good Luck.

Not sure they are walking away, we have just got an extra one here.

Why would you go to a non franchised Hyundai dealer to sort a warranty, the garage that is now the franchised dealer is the one to sort the problem

KTF

AnnoyedI20Motorist wrote: »

But even if your dealer has left Hyundai surely they are still responsible for the warranty in your car.

Um, no. Warranty claims are recovered from Hyundai UK so if they are no longer a franchise then they have no way of recovering the cost.

If the dealer that you bought the car from changes manufacturers then you need to go to another Hyundai franchise for warranty work.

Given the sales growth that Hyundai are going through at the moment I would be amazed if the dealers were deserting them.

tgi20

Thank you for your reply's.
The story so far: Hyundai contacted me to say I need a new clutch implying my driving maybe at fault - which seems to be the normal reply?
I had informed Hyundai the clutch is fine - no slipping, dragging etc. the only problem is a high pitch squeal when lifting the clutch pedal to move off in reverse. Hyundai must think I have been driving some 6000 miles in reverse??! This squeal lasts only while the clutch pedal is partially raised then stops when further raised. Also the noise is intermittent, i.e. some days nothing.
Another call from Hyundai to inform me he had spoken to the 2nd Dealership. Hyundai informs me there are two types of clutch fitted to the i20, one is covered by warranty the other is not. (Guess which clutch is fitted to mine?)
I went to the dealership for info. (excellent help and advice from the Manager and Technician who carried out the investigation - no complaints at all.) the technician explained Hyundai had contacted him and was told the same - two clutches, the one fitted to my i20 is not covered by warranty. He could not understand why the same fault is on both clutches but only one is covered!!
Hyundai offered me 20% goodwill off the cost, 10% from Hyundai and 10% from the Dealership.
The tale continues.
Just remembered, Go to Hyundai UK web site, click the 5 year warranty, click Five Year Warranty , click Limited Coverage.
Near the bottom of the page - Clutch disc 24 months or 60000 miles ?

AnnoyedI20Motorist

... Hyundai informs me there are two types of clutch fitted to the i20, one is covered by warranty the other is not. (Guess which clutch is fitted to mine?)...

I am totally dumbfounded!!! Why isn't the clutch in your car covered by warranty? What is the difference between the two clutches? I the clutch on your car of inferior quality? Is this legal?
Were you warned that the clutch was not covered by warranty when you purchased the car? Are there other parts in your car not covered by warranty?

If this was not so tragic it would make excellent comedy.

tgi20

You Know I couldn't agree more, I don't believe this myself !!
If Hyundai want to save money on warranty work, I suspect they will try their best to make an excuse that none of the vehicle is under warranty for reasons only beneficial to themselves !
The difference between the two clutches and why the same fault occurs with both, I hope to find out in my next part in this adventure .
I really am not making this up. I have drove many cars in my lifetime and as with other I20 owners, have never had a clutch problem. My main worry is that I may be driving with my Grandchildren in the backseat and clutch decides to collapse maybe on a motorway..
Sorry but this problem needs to be sorted.

Yorkshiredales

Hi, This is my first post on this forum and I have joined because of this topic.

First I would like to say how glad I am that I kept my trusty old 2001 Toyota Corolla and didn't get sucked in to buying a brand new I20 which I considered at the time and I will not even think about looking at a Hyundai in the near future after reading the problems people have had with new cars and also the lack of customer care the dealerships and head office have offered.

In my opinion if I had a I20 and it suffered from clutch failure I would take it to a local reliable garage and ask them to inspect the damage and if it needed a new clutch then instead of replacing it with a Hyundai one I would ask them to replace with a LUK clutch.

The reason why is first it will more then likely be a better quality clutch then a Hyundai one which is clearly made out of toast, and secondly it will cost a lot less then the dealer will want to charge.

Eurocarparts sell LUK clutch kits and I did a search for one on a 2011 petrol 1.4 I20 and it came to £96, I am a bus mechanic by trade and when I do the odd clutch replacement on a car I always source a LUK one due to them been well made and also the positive feedback I get from the car owners, they also supply clutches to other car manufacturers from new (but not in this case Hyundai)

This is what I would do in this situation as I hate been ripped off and also don't like it when other big company's or individual's rip other people off.

There is clearly no point in the Hyundai 5 year warranty, to me it is a classic example of it looks good on paper and nothing else, why have any work or a annual service done at a Hyundai dealer if they are just going to fob you off if your car has any faults in the future which they will want you to pay for and say well it's wear and tear.

EdGasket

Clutches are a standard exclusion on warranties. The reason to have the dealer look at it is in case anything else needs doing that IS covered under the warranty e.g. oil seals, DMF, slave cylinder. My friend's Carens had early clutch failure however the DMF also needed replacing so under warranty, my friend only had to pay for the clutch parts which unfortunately were still expensive but a lot less than paying for the DMF and labour as well.

AnnoyedI20Motorist

A clutch is a vital component in a car. If a clutch, which should last for well over 60000 miles, fails when the car has only been driven for 3000 miles then it must be faulty. Any car manufacturer, proud of its product, who genuinely cares for its customers will want to know why the failure has occurred to make sure that it does not happen again, and fix the clutch at little inconvenience and no cost to the motorist. Even if the clutch was not under warranty the car was not fit for its purpose which is "being driven". I believe that this contravenes the sales of goods act.
Hyundai behaviour on the cases reported on this thread is indefensible.

EdGasket

You can wear a clutch out in 0 miles if you abuse it. Not trying to defend Hyundai as they do seem to have a problem but just explaining why clutches are not usually included in the warranties.

AnnoyedI20Motorist

Come on now, ladies and gentlemen. STOP abusing your Hyundai car.
You must not drive your Hyundai car. You must keep it safely locked into your garage!
(sorry to be flippant but this is the only logical reply to the latest post)