Good and bad buys from Aldi and Lidl

System

My mum contacted Aldi 're Christmas chutney not being up to standard they were quite dismissive and CBA with customer service. Took the jar to the nearest store and the staff were not sympathetic either. My mum was not rude. She said the chutney should be chunky and not runny. The store wanted a receipt. Who keeps receipts from food shopping unless bought clothing, electrical products etc?

In the past, both myself and my parents have contacted the big 4 and the branded companies if anything isn't up to standard and either get a gift voucher or loyalty points added to the card.

Aldi need to improve their customer service or they will become a victim of their success.

candygirl

ScarletMarble wrote: »

My mum contacted Aldi 're Christmas chutney not being up to standard they were quite dismissive and CBA with customer service. Took the jar to the nearest store and the staff were not sympathetic either. My mum was not rude. She said the chutney should be chunky and not runny. The store wanted a receipt. Who keeps receipts from food shopping unless bought clothing, electrical products etc?

In the past, both myself and my parents have contacted the big 4 and the branded companies if anything isn't up to standard and either get a gift voucher or loyalty points added to the card.

Aldi need to improve their customer service or they will become a victim of their success.

I think it's reasonable of them to need a receipt, if you want a refund or replacement :eek:

System

candygirl wrote: »

I think it's reasonable of them to need a receipt, if you want a refund or replacement :eek:

Not with Sainsburys or Asda if it's their own items as had experienced myself. Where else can you buy things that have Aldi on the label, apart from Aldi?

Baileys_Babe

ScarletMarble wrote: »

My mum contacted Aldi 're Christmas chutney not being up to standard they were quite dismissive and CBA with customer service. Took the jar to the nearest store and the staff were not sympathetic either. My mum was not rude. She said the chutney should be chunky and not runny. The store wanted a receipt. Who keeps receipts from food shopping unless bought clothing, electrical products etc?

In the past, both myself and my parents have contacted the big 4 and the branded companies if anything isn't up to standard and either get a gift voucher or loyalty points added to the card.

Aldi need to improve their customer service or they will become a victim of their success.

I keep receipts for food shopping.

I have also found Aldi's customer service exemplary.

spbankie

ScarletMarble wrote: »

In the past, both myself and my parents have contacted the big 4 and the branded companies if anything isn't up to standard and either get a gift voucher or loyalty points added to the card.

How many companies have you felt the need to complain about?

A._Badger

Feral_Moon wrote: »

The Veuve Monsigny Champagne from Aldi is going down a treat here! Everyone thinks I must have spent £60+ a bottle for such good champers (and believe me, they are true wine snobs!) so I daren't tell them I only paid £9.99 a bottle :rotfl:

To be frank, if they genuinely know anything about champagne, they are just being polite. It is far too sweet. It's about worth the price Aldi is asking for it, but one of the daily papers' wine critics reviewed it just before Christmas (I forget which) and was pretty scathing about it - perhaps a little unfairly at the price, but she was essentially right.

Which didn't stop me opening a bottle last night, once everyone had blunted their sense of taste in the preceding hours, but £60 a bottle? Not in a thousand years.

System

spbankie wrote: »

How many companies have you felt the need to complain about?

Not many. But the problem with many British people don't complain enough. Most just stop buying a certain product. If more people complain then companies can act on improving their service, changing supplier/recipe etc.

The way I am writing looks I have loads of problematic products. I think over the past 3 years, it has been 10-12 items.

System

Baileys_Babe wrote: »

I keep receipts for food shopping.

I have also found Aldi's customer service exemplary.

So why has mum received crap customer service?

Actually not.many customers keep their receipts as when I get a trolley, there is usually a receipt at the bottom

candygirl

ScarletMarble wrote: »

Not with Sainsburys or Asda if it's their own items as had experienced myself. Where else can you buy things that have Aldi on the label, apart from Aldi?

Receipts are surely to prove the item has been bought, not stolen though.:cool:

goamike

A._Badger wrote: »

To be frank, if they genuinely know anything about champagne, they are just being polite. It is far too sweet. It's about worth the price Aldi is asking for it, but one of the daily papers' wine critics reviewed it just before Christmas (I forget which) and was pretty scathing about it - perhaps a little unfairly at the price, but she was essentially right.

Which didn't stop me opening a bottle last night, once everyone had blunted their sense of taste in the preceding hours, but £60 a bottle? Not in a thousand years.

Took the words from my mouth, spot on.