Problems with Empresa Mail, a Bulgarian shipping service...

cootuk

Strangely enough, my buyer from there was giving positve feedback but is now NARUd for some reason.

woody_68

after doing a search found your forum.:j
I sold a bike yesterday which was collection only to this address.. they have paid by paypal for the bike but no postage as obviously it was collection only from our address ...what would you advise ?

cootuk

I would remind them that the item is 'collection only' and ask them to arrange a date to pick it up. Keep the money in Paypal as you may need to refund them.
It sounds like someone may even collect it, then open a case in Paypal that the item hasn't been received.

woody_68

i am gonna cut my losses and refund them via paypal and relist the item at some point..theres always someone trying to take the p*** int there

iain_james

Woody

Although if they do come and collect it - it might be interesting to see who they are!

As long as you still have the bike then you are fine, but I wonder if they will try some sort of claim back on Pay Pal once they have got the goods. I think you are right to refund them and relist.

iain_james

cootuk:

What is NARU (apart from a small island in the Pacific!)?

chemical.galaxy

iain_james wrote: »

cootuk:

What is NARU (apart from a small island in the Pacific!)?

"Not A Registered User"

Mirrabelle2010

woody_68 wrote: »

after doing a search found your forum.:j
I sold a bike yesterday which was collection only to this address.. they have paid by paypal for the bike but no postage as obviously it was collection only from our address ...what would you advise ?

mimi45671@abv.bg
Mobile: 004475 02 21 50 06 - Mariela Monova

Please be patient with the phone Empressa recently lost a truck in a fire with all the purchases from England, maybe this is the reason not to answer the phone. I just saw the message in the Empressa forum, I do use empressa, but there are a number of other companies that do the same. I wish I can help, so if you think I can I am going to do it with great pleasure, just because the normal people who use this company are now going to be enraged. I also think Empressa does not know about this.

Mirrabelle2010

You actually have the name of the person, because you wrote it as the recipient, that is how empressa knows where and to whom to send it. Pay pal also have the name of the payer. Empressa can show how many purchases they have send to this person. Contact Empressa.

iain_james

Mirrabelle, it is impossible to contact them as they do not respond to mail or phone calls? Are you connected to this company? Do you have a better way of contacting them?