Problems with Empresa Mail, a Bulgarian shipping service...

chemical.galaxy

There is a company which has a storage place in London where Bulgarians can order items from Ebay u.k. and have them delivered to this u.k. address.
The company then ships them to Bulgaria for a small fee.
Now I had 3 INR's from a buyer using that address, and after digging a bit that same buyer had used that address to open dozens of other INR's on other sellers.
Ebay/Paypal did not want to know.
My problem is that I keep getting orders from that place, I don't want to post there but I can't block a specific address. The last order received, I called Ebay and they said to refund and not to post there and they would deal with any negative feedback.
Today I got another order to be delivered there.
Anyone else come across them?

Empresa mail
331-351 Rainham road
South Dagenham
Essex RM10 8QR

lovinituk

Not heard of them before but thanks for heads up.

Is it cost effective for you to send all items to that address by recorded delivery (even if you don't send recorded normally)? Thats the only way I can think to get round it.

wileycat

lovinituk wrote: »

Not heard of them before but thanks for heads up.

Is it cost effective for you to send all items to that address by recorded delivery (even if you don't send recorded normally)? Thats the only way I can think to get round it.

You need to use Special Delivery to confirm delivery to Paypal, not recorded.

lovinituk

wileycat wrote: »

You need to use Special Delivery to confirm delivery to Paypal, not recorded.

Recorded delivery showing as delivered on RM's track and trace is perfectly acceptable evidence to Paypal to defend an INR.

cootuk

I've just got someone using that address to buy baby clothes. Looks like they buy dozens of lots each week and leave positive feedback.
I do know that western clothes sell well in the old eastern block, but postal costs tend to be prohibitive.
Looks like they have found a cheap way of shipping and bypassing country blocks.

theonlywayisup

Treat this the way you would treat any other UK address (apart from the obvious impossible block) either claim from Royal Mail with your cop or send it tracked.

Reading your post I am unsure if this is one buyer that has caused the problem, or all orders to that address.

Now I had 3 INR's from a buyer using that address, and after digging a bit that same buyer had used that address to open dozens of other INR's on other sellers.

Whilst blocking the address is impossible, it may just be that buyer you need to block? It doesn't help the 3 x INR but if you have your cop you won't be out of pocket.

soolin

There are similar issues on Amazon, there are drop shippers who sell books they don't have and then source them from the UK to ship abroad. They tend to use units from the Crusader business estate. Problem is that if their buyers overseas don't get the book after they send it they tend to try and claim the loss from the original seller, whether by design or accident I don't know.

I have paid out a couple of losses there over the course of the years but had one last year 5 months after the sale.i spoke to Amazon who said to ignore the email and they would deal with it.

Norfolk_Jim

lovinituk wrote: »

Recorded delivery showing as delivered on RM's track and trace is perfectly acceptable evidence to Paypal to defend an INR.

Is it only acceptable to Pay Pal and not Ebay? I heard Ebay wont accept recorded delivery only Special Delivery

lovinituk

Norfolk_Jim wrote: »

Is it only acceptable to Pay Pal and not Ebay? I heard Ebay wont accept recorded delivery only Special Delivery

I don't know why they wouldn't. It doesn't say no to recorded on the relevant page...

Source - http://pages.ebay.co.uk/help/sell/item-not-received.html

chemical.galaxy

theonlywayisup wrote: »

Treat this the way you would treat any other UK address (apart from the obvious impossible block) either claim from Royal Mail with your cop or send it tracked.

Reading your post I am unsure if this is one buyer that has caused the problem, or all orders to that address.



Whilst blocking the address is impossible, it may just be that buyer you need to block? It doesn't help the 3 x INR but if you have your cop you won't be out of pocket.

Yes I blocked the buyer but this buyer has more than one Ebay account she uses to buy and claim INR, and also recently changed her user i.d. I have to keep updating my block list!
I have not claimed from RM yet as she is (hopefully) under investigation...
Sent the last item to that address recorded delivery to be safe.

wileycat

I think the reason for recorded being not used is different, usually people can't claim against recorded as theres no track in the system as recorded isn't tracked on its route to delivery, whereas Special is tracked from posting to delivery.

If a recorded is signed for as delivered then there shouldn't be a problem. I would just use special to give priority service and a better tracking history.