MSE Pregnancy Club 24

glimmerofhope

emmylou83 wrote: »

. Isla allison was born on friday morning weighing 4lb8 she is doing ok ish and is in nicu she was born at 34 weeks.x

Copied from Lovecraftings FB post xx

Thankyou Emmy for letting us know
congrats to lovecrafting and hoping Isla starts behaving so she can go home for cuddles soon x

happydays77_2

ginvzt wrote: »

I know - I need to call them again. Maybe I just need to print out the webpage and go back to the store... £8 is not little money. I could have got the 6 sheets for £22 instead of £30 that I paid in the end. Might send them another email tonight complaining about lack of response.

Good idea Gin. It shouldnt matter whether it's 8p or £8000 it's the principle and the fact they should have better customer service. We all pay a lot of money for all this baby stuff and it's not acceptable to be ripped off.

ginvzt

Congratulations to Lovecrafting! Hope she and new arrival are keeping well.

Sent another email saying that I am disappointed and this time exoect more than just an email back telling me to call them!

Ok, I have a new task - I need to find a clean and find out how things work for taxes, etc. We agreed with OH that we will not be able to cope with two babies and beibg on top of house chores, so some help will be appreciated. Now just need to find someone good, reliable and not too expensive. I have merrymaids in the area, but maybe I would prefer someone working for themselves. On the other hand, I would like someone to sort the housecleaning every week, not just when they are not on holiday... Oh well,I better start the search!

Gillyx

Gin, recorded letter to their head office. Don't phone them it costs about a billion pence a minute (I learned the hard way) and they don't reply to emails. I got quite a few Gift Vouchers that way

ginvzt

Thanks, Gilly! Might do this on Monday!

Gillyx

You should. You don't need the stress of all of that, as well as being pregnant, with twins no less! The letter I sent them was quite legendary, if I can find it I'll post it on here

Gillyx

Found it ha...


Dear Sir/madam

On finding out I was expecting my first child, myself and my partner opted to purchase our travel system from Mamas & Papas, as they seemed to be a leading brand in the sale of Baby Goods.

After the treatment and stress we have been through I would never return to purchase anything nor recommend Mamas & Papas to friends.

We confirmed our delivery date in our local store (Belfast, Victoria Square) on the 9th of December, which was dealt with fine. On Monday the 12th of December my partner received a voicemail from an employee of Mamas & Papas informing him our seat pads for our chosen pram (MYLO) were no longer available and we’d have to choose a different colour or be refunded, obviously this upset us as we envisaged our seat pads matching the rest of the pram. The tone of this voicemail was entirely inappropriate, the woman did not sound apologetic and was in fact overly cheerful about a situation which was of great concern to us. On contacting the call centre, we were told this information was actually inaccurate and the seat pads we had ordered could be sourced and they would be sent to us in a separate delivery. We agreed this would be fine and were told we would be emailed to let us know our delivery had been dispatched.


As our pram was being delivered to my In Laws, I then travelled an hour long journey on Wednesday the 14th of December to wait for the arrival of the courier. When the pram was then delivered I discovered the car seat and adaptor had not arrived. I then contacted Wendy at Head Office to enquire why we were missing parts of our delivery. She promptly sorted it out and ensured the delivery would arrive the next day and offered a £10 E Gift Card for the inconvenience.

This gift card never arrived, I then sent an email via the Customer Care link on your website, advising yourself of this, and have heard nothing back.

My Mother In Law then had to take a day off work on the Friday to await the delivery of the seat pads (our third delivery in 3 days) when these arrived she opened them to discover there were no hoods for the carry cot or pushchair.

I then contacted your Head Office, again, on the morning of the 17th of December, to enquire about the hoods, only to be told by the rather unfriendly operator it was in fact our fault as we had never ordered the hoods and this would cost us an extra £100 on top of what we had already paid, a week before Christmas. She then told us the hoods we would need for our pram were no longer available in our chosen colour, offered us £30 compensation in the form of a gift card and transferred us to the store where we initially purchased our pram. I got the impression that the operator did not want to deal with me, and was happy to palm me off onto your in-store colleagues. By this point I was highly stressed and upset with the way I was being treated.


I then spoke to your store manager, Emma at the Belfast Store, and she immediately apologised for her call centre counter parts behaviour, she promised she would source the hoods we needed from somewhere, and would contact us as soon as possible. She then called back and informed us the hoods had been ordered. Her customer service was impeccable, and obviously realised the stress this would cause on an 8 month pregnant woman.

My partner then contacted Customer Service at Head Office as he was unhappy with the way I had been treated, and spoke to another helpful colleague who confirmed the hoods would be dispatched.

After the stress and hardship we have been put through, and the loss of income due to taking days off to wait in for 4 separate deliveries, £30 compensation is an insult, especially when I logged onto your website to find the same pram at the same price now includes the foot muff, changing bag and parasol, all 3 of which we initially were planning on buying, but have now been put off purchasing by the shambles your company has created.

This is our first child, and we purchased from Mamas & Papas in good faith, only to be let down, after spending a considerable amount of money, because of this, it would deter us from returning to purchase anything for any future children. We feel nothing has been done to rectify or appease us as a £30 Gift Card does not come close to compensating us for what we have been put through, and the stress put on a heavily pregnant woman.

Gillyx

Reading that again, maybe a bit OTT, but at the time I was VERY hormonal

ginvzt

Thanks, Gilly! That is great!

emsbet

EDD

1. emmigrant-immigrant - 20th March 2012 (date tbc at scan)
2. Safesound - 26th March 2012:male:
3. Phunkles - 27th March 2012 ?
4. camNolliesMUMMY - 28th March 2012 :male:
5. Henry_Hoover - 28th March 2012 :male:
6. flutterby_lil - 29th March 2012 ?
7. Snoopytweety - 9th April 2012 (brought forward from 40 week date of 23rd April due to Gestational Diabetes, to 38 weeks) :female:
8. Gopppers - 12th April 2012 :female:
9. emilyxxx8 - 14th April 2012 ?
10. Charli82 - 15th April 2012 ?
11. happydays77 - 17th April 2012 :male:
12. 2522laura - 19th April 2012 ? (planned c-section)
    
13. Bianx - 20th April 2012 ?
14. AmySquash - 23rd April 2012 ?
15. glimmerofhope - 27th April 2012 :male:
16. Lisa26 - 27th April 2012 ?
17. jennynoo - 28th April 2012
18. amymo - 28th April 2012 :female:
19. alizee - 3rd May 2012 :female:
20. jem2 - 5th May 2012 :female:
21. Dashikii - 7th May 2012 :female: :female: (Twins)
22. natwesty - 12th May 2012 ?
23. gtothec - 12th May 2012 ?
24. Magicboo-18th May 2012 (twins!) ? ?
25. Kabie - 18th May 2012 ?
26. Doodlebug86-19th May 2012 ?
27. Teerah - 20th May 2012 ?
28. Princess Fairy Sparkle - 21st May 2012 ?
29. LegalBlonde - 22nd May 2012 ?
30. Dizziblonde - 22nd May 2012 :female:
31. Wiccanlou - 26th May 2012 ?(waiting for dating scan)
32. Pistachio - 26th May 2012 ?
33. MrsH...2B - 29th May 2012 ?
34. Norabatty - 2nd June 2012 ?
35. choclover - 5th June 2012?
36. MrsManda - 8th June 2012 :male:
37. kelda_shelton - 10th June 2012 :male:
38. ginvzt - 13th June 2012 :female: :male: (twins)
39. Jovichick123 - 13th June 2012 :male:
40. Thrifty-gal26 - 13th June 2012 :male:
41. BB1984 - 14th June 2012 ?
42. Ladylegs -14th June 2012 :male:
43. AmyP1985 - 14th June 2012 ?
44. Weekendpants - 14th June 2012 ?
45. SallyCinnamon - 15th June 2012 :female:
46. Lixi - 20th June 2012 :male:
47. Triangle - 22nd June 2012 :male:
48. museumworker - 22nd June 2012 ? Going for a surprise
49. nikkikayj - 28th June 2012 ?
50. whowants2brich- 3rd July 2012 ? Going for a suprise
51. rakkibeth - 8th July 2012 ? Going for a suprise
52. stephimoon - 27th July 2012
53. Agscully-11th August 2012 ?
54. jen77 - 14th August 2012 ?
55. Bellola - 7th September 2012 ?
56. Elelyn - 8th September 2012 ?
57. emsbet - 11th September 2012 ?
58. The Next Verse - 12 September 2012 ?
59. Little miss moneysaver - 14 September 2012 ?
60. sexymouse - 23rd September 2012 ?
61. tigerwhite - 26th September 2012 ?
62. fozpot - 27th September 2012 ?

Hospital Bag list here

Supplement list and dosage here

BIRTH LIST

:male: Van1971 - 12th February 2012 - Nicholas Alexander
:male: sittingonastar - 15th February 2012 - 6lb 6oz
:male: keza - 15th February 2012 - William - 7lb 1oz
:female: floatylight - 16th February - Scarlett
:male: mozzyc - 17th February 2012 - Charlie - 7lb 8oz - 3.20am
:female: lucy1973 - 27th February 2012 - Amelie Grace - 5lb 15oz
:male: Serendisglair - 1st March 2012 - Iaon David - 8lb 6oz
:male: Emmylou - 3rd March 2012 - Flynn Craig - 8lb 14oz - 11.40pm
:female: Darkphaery - 9th March 2012 - Ava Louise - 6.21am
:female: Ravenlady - 17th March 2012 - Matilda
:male: Sammie - 20th March 2012 - Noah, 7lb 9oz
:female: VikkiKawaii - 22nd March 2012, 11:20am - Tehya
:female: Lola888 - 25th March 2012 - Isabella 8lb 5oz - 13.48pm
:female: Dinah93 - 26th March 2012, 12:45 - Grace Nancy Alison 1lb 15oz
:female: Lovecrafting - 30th March 2012- Isla Allison 4lb 8oz

PROBABLY GIVEN
BIRTH BUT TOO WORN OUT TO LOG ON LIST
allow 2 weeks after EDD before transferring to this list

BargainAholic - 14th February 2012 - TWINS ??
Moneyhoney1 - 16th February 2012 :male:
RLV-88 - 23rd February 2012
Icey77 - 3rd March 2012 :female:
xcurlyluciex - 11th March 2012

CONTRACTION MASTER TIMER

Please post your birth stories here when you
have time/energy

MSE Parents Facebook group. Please PM Sami_Bee with your real name to be accepted.

xx