Did You Food Shop At Tescos at Xmas? Why Not?

poet123

No. I was badly let down by them with my Xmas delivery last year due to snow and they were totally unconcerned. Asda on the other hand which is three times as far away as my local Tesco kept its delivery fleet on the road and were actually in my road when Tesco refused to deliver.

They had no collection facility for the orders which had already been picked but which they could not deliver, all the shopping was just put back on the shelves. Nor did Asda have this facility at that point, but following issues last year they have done something about it and listened to their customers and they do now offer click and collect.

The CS staff at Tesco were rude and unhelpful about the issue, and they offered inconsistent compensatory gestures, a friend got a £20 voucher, another £50, I got free delivery. The store is 5 mins from my home but since then I have probably been there five times at most, and my online shop now comes from Asda or Ocado. The upshot of their inefficiency is that I and three friends living locally who were also let down go elsewhere. We all have large families, and spend a lot on groceries, so I estimate it has cost them £2400 per month in lost sales between our families alone.

I do hope they read this thread. In fact I may send it to them.

bornintoit

My local Tesco is only about a further 10 minute walk from the other supermarkets in my town but don't go there anymore because :-

1. Staff normally miserable especially checkout staff, I always had a smile for the customers when I worked at ASDA on the tills.

2. I find the food quality worse than other supermarkets.

3. High prices and worse offender for dishonest tactics.

Middy

1. I work for Sainsburys and had 15% discount in December and 20% the first 4 days of December
2. Tesco is annoying with their store layout
3. Their queues at checkouts are disgraceful
4. Their offers are rubbish. Remembering seeing a whole plinth dedicated to some branded cooking sauce saying '3 for £5' and they were £1.67 each. Whoopy doo you are saving an entire penny! Tesco think their customers have no brain.

djl

I stopped using them bad customer service total rip off prices. The staff at the Burgess Hill store are TROUTS

LondonDreamer

I placed my online order for bulky and storecupboard things as usual, but I have stopped shopping at my nearby Metro since they renovated it about two months ago - it really cut down the range of products stocked and the new layout is awful! Stupid thing is it didn't even need renovating, the old store was absolutely fine. I still pop to the local Express for small things like milk and whoopsies though, the staff are lovely in there.

My main shop is now done in my local M&S, a combination of their offers and vouchers actually makes it reasonably priced. Got a full trolley load of food yesterday (good, fresh stuff - not the ready meals) and it was just under half the original price (£29 down from over £60) once all the offers went through. Not bad at all for their quality!

Hammer_Time

elainemn wrote: »

No because:
Asda was cheaper.
Asda had £5 off £40 & TEsco no longer accept these.
Asda price checker is better/10% cheaper.


ie - TESCO LOWER YOUR PRICES!

No I didn't shop there at xmas, like you I now shop at Asda, the reasons are staff not as nice, not accepting other supermarkets vouchers. I used to spend £300 a month at Tesco. I believe Tesco's done me a favour by not accepting other supermarket vouchers as now I go to ASDA's as it is the cheapest for me, I should have done this years ago!!!

PharmaAl

In October/November every time I shopped in Tesco I had a till spit for £7 off £70, £12 off £80 etc... They also accepted other supermarket coupons.
When they stopped both of these in December I stopped shopping there and went to Asda, Lidl, Aldi.
It's simple, more customers than ever know their prices and shop to get the best value for money- if Tesco's do not give us this we will go elsewhere.
Tesco's is 1 mile from me but I also have a good range of alternatives within 5 miles so I'm lucky!

mildred1978

Tesco have the monopoly locally, with 2 Extra stores and 4 Express stores within a 2 mile radius. :mad:

I deliberately don't use them, and either online shop with Ocado or waitrose or drive the 15 miles to the nearest waitrose.

tubbee2

No, I avoid them. The local Tesco has started to only turn on a limited number of overhead lights and I refuse to shop in gloomy lighting. I also think they are expensive, chilly, and I am sick of their progress to world domination. I use local shops, and Booths, Poundland, Waitrose, M&S food, and if I get the opportunity I go to Lidl. God - my life is exciting!

anniemf2508

I did....but at the moment it is a case of having to...i'm agorophobic so online shopping is pretty much all i can do and Tesco was the only place i could get a dlivery slot on the day i wanted.