Advice on refund - I feel scammed

zaax

If you had seen in a shop you would have thought that look too big for my place.

DSR: its 3 months & 7 days before return

https://forums.moneysavingexpert.com/discussion/comment/47464863#Comment_47464863

unholyangel

zaax wrote: »

If you had seen in a shop you would have thought that look too big for my place.

DSR: its 3 months & 7 days before return

https://forums.moneysavingexpert.com/discussion/comment/47464863#Comment_47464863

You're forgetting the most important part.....OP has no right to return (regardless or any other details other than perhaps if the company agree to deal with him) as he was not the one who entered into the contract.

paddyrg

starrystarry wrote: »

DSRs, not DSR's - just for clarity

Ouch! I see your point, but I do find 's to be more readable (personally) for pluralising CD, DVD for instance, despite not using full stops in the acronym/contraction/initialism.

I hope you now know I am duty bound to read every single post you have ever made, or will make, just for that moment when I can pounce going 'gotcha'! (Luckily, I won't waste my life on it, but some would!)

Valli

aldredd wrote: »

a long shot

if the flat's that small a long shot's out of the question, surely?

bod1467

durban wrote: »

Who said i had a small flat?

You did (sort of - your wording could easily be construed as such).

durban wrote: »

We live in a flat and there is really no room for a pool table

But to your issue - is this a UK-based company? If yes, did they provide details of your rights under DSRs in a durable form (email, invoice, despatch note)? If no then you (technically) have 3 months and 7 days to inform the retailer of your intention to return for a full refund.

If yes then you have 7 working days starting the day AFTER delivery. So if delivery was 12th Dec you had until 21st Dec to inform them of your intention to return. Waiting until Christmas day was too late.

Edit: Sorry - I posted before noticing that there was a Page 2 of this thread. :rotfl:

somethingcorporate

As discussed in the linked to thread above, enforcing rights on the 3 months issue is not easy to do, I've not seen a single incidence of it occurring on this forum.

unholyangel

bod1467 wrote: »

You did (sort of - your wording could easily be construed as such).



But to your issue - is this a UK-based company? If yes, did they provide details of your girlfriend's rights under DSRs in a durable form (email, invoice, despatch note)? If no then [STRIKE]you[/STRIKE] your girlfriend (technically) has 3 months and 7 days to inform the retailer of [STRIKE]your[/STRIKE] her intention to return for a full refund.

If yes then [STRIKE]you[/STRIKE] your girlfriend has 7 working days starting the day AFTER delivery. So if delivery was 12th Dec [STRIKE]you[/STRIKE] she had until 21st Dec to inform them of your intention to return. Waiting until Christmas day was too late.

Edit: Sorry - I posted before noticing that there was a Page 2 of this thread. :rotfl:

perfect! (yes i'm in a pedantic mood tonight sorry)

bod1467

somethingcorporate wrote: »

As discussed in the linked to thread above, enforcing rights on the 3 months issue is not easy to do, I've not seen a single incidence of it occurring on this forum.

True. But it's still an option to investigate.

@HolyDevil - Bah Humbug! :rotfl: I was using the royal "you".

starrystarry

paddyrg wrote: »

Ouch! I see your point, but I do find 's to be more readable (personally) for pluralising CD, DVD for instance, despite not using full stops in the acronym/contraction/initialism.

I hope you now know I am duty bound to read every single post you have ever made, or will make, just for that moment when I can pounce going 'gotcha'! (Luckily, I won't waste my life on it, but some would!)

Go for it! If you've got the energy to wade through the pointless drivel that I usually post in the hope of finding a rogue apostrophe you're welcome to publicly chastise me. I shall deserve it.

tomwakefield

zaax wrote: »

If you had seen in a shop you would have thought that look too big for my place.

DSR: its 3 months & 7 days before return

https://forums.moneysavingexpert.com/discussion/comment/47464863#Comment_47464863

I think it'd be more accurate to say it could be 3 months & 7 days, unless you know the processes of the relevant company. They may well have sent the OP the required information in a durable format.