Advice on refund - I feel scammed

wealdroam

ToriMac73 wrote: »

Hi

Does anyone following this post know whether as per the original question you can claim via your credit card for a purchase you are not happy with? we have been battling with Kitchen Magic who did our kitchen 20 th October. There are a few things were not happy with, including the fact that our tap doesn't work propery, they've left a hole n the wall and the worktop is slightly too short.

I have wasted so much time calling them, and waiting in for them not to turn up. When someone does turn up they don't have anything they need with them to do the work!

I am drafting a letter to the managing director but if he is as helpful as the operatios manager who has not returned one call, I don't think we'll get very far!

Thanks

Yes you can.
Please read MSE's Section 75 Refunds article.

You should really have started your own thread.

somethingcorporate

wealdroam wrote: »

Yes you can.
Please read MSE's Section 75 Refunds article.

You should really have started your own thread.

Stating the bleeding obvious here but this does assume they actually paid with the card, and not just own one!

(it's not 100% clear in the post...)

easy

ToriMac73 wrote: »

Hi

Does anyone following this post know whether as per the original question you can claim via your credit card for a purchase you are not happy with? we have been battling with Kitchen Magic who did our kitchen 20 th October. There are a few things were not happy with, including the fact that our tap doesn't work propery, they've left a hole n the wall and the worktop is slightly too short.

I have wasted so much time calling them, and waiting in for them not to turn up. When someone does turn up they don't have anything they need with them to do the work!

I am drafting a letter to the managing director but if he is as helpful as the operatios manager who has not returned one call, I don't think we'll get very far!

Thanks

wealdroam wrote: »

Yes you can.
Please read MSE's Section 75 Refunds article.

You should really have started your own thread.

somethingcorporate wrote: »

Stating the bleeding obvious here but this does assume they actually paid with the card, and not just own one!

(it's not 100% clear in the post...)

But that only works if there is actually something wrong with the goods purchased I believe - which seems to be the case with ToriMac, tho' isn't the case with the OP of this thread.

I don't think you can invoke Section 75 if the goods are fine, you just didn't realise they were too big or you have changed your mind ??

tomwakefield

easy wrote: »

But that only works if there is actually something wrong with the goods purchased I believe - which seems to be the case with ToriMac, tho' isn't the case with the OP of this thread.

I don't think you can invoke Section 75 if the goods are fine, you just didn't realise they were too big or you have changed your mind ??

Section 75 says

75. — (1) If the debtor under a debtor-creditor-supplier agreement falling within section 12(b) or (c) has, in relation to a transaction financed by the agreement, any claim against the supplier in respect of a misrepresentation or breach of contract, he shall have a like claim against the creditor, who, with the supplier, shall accordingly be jointly and severally liable to the debtor.

As the contract includes any statutory rights such as right to return for any reason under DSR, refusing to accept a return would be a breach of contract.