Advice on refund - I feel scammed

shaun_from_Africa

texranger wrote: »

yes but on
http://www.uksportimports.com/catalog/index.php?main_page=shippinginfo



which i would say covers them under DSR

I would say the exact opposite and even if they supplied that same information in a written form at the time of delivery, it is still in breech of the regulations.

If you notify us that you wish to cancel the order in writing within 7 working days (from the day after receipt) and subsequently return your item to us we will issue a full refund of the purchase price. Delivery charges are none refundable where delivery is chargeable at the time of order including specialist delivery and surcharges. For the 7 day money back guarantee to apply the buyer will be fully responsible for the cost of returning the item. The item returned should be in good/like new condition otherwise the refund may not be granted. Please make every effort to keep the original packaging as transporting unboxed products by courier can cause a lot of problems. It is also reccomended that full insurance is taken out on your return for your own protection in case of loss/damage etc.

The 2 highlighted clauses are in breech of the DSRs

halibut2209

texranger wrote: »

after 11 years in retail i STILL DON'T know what i am talking about..

fixed that for you

unholyangel

shaun_from_Africa wrote: »

I would say the exact opposite and even if they supplied that same information in a written form at the time of delivery, it is still in breech of the regulations.



The 2 highlighted clauses are in breech of the DSRs

To me it seems as if the company in question are trying to make out "oh look arent we nice, we have a 7 day money back guarantee" when in reality it is something they must provide, not something they choose to provide out of the kindness of their hearts.

Lets highlight another part they got wrong:

If you notify us that you wish to cancel the order in writing within 7 working days (from the day after receipt) and subsequently return your item to us we will issue a full refund of the purchase price. Delivery charges are none refundable where delivery is chargeable at the time of order including specialist delivery and surcharges. For the 7 day money back guarantee to apply the buyer will be fully responsible for the cost of returning the item. The item returned should be in good/like new condition otherwise the refund may not be granted. Please make every effort to keep the original packaging as transporting unboxed products by courier can cause a lot of problems. It is also reccomended that full insurance is taken out on your return for your own protection in case of loss/damage etc.

Although in practice many companies probably would, technically by law they can't. Have to refund within 30 days regardless.

halibut2209

"reccomended"

Is that really what they say?

cte1111

Can't see why the OP got in a strop, I thought people had been very helpful. Ah well, time for bed I think.

vicmorrow

unholyangel wrote: »

To me it seems as if the company in question are trying to make out "oh look arent we nice, we have a 7 day money back guarantee" when in reality it is something they must provide, not something they choose to provide out of the kindness of their hearts.

Lets highlight another part they got wrong:


Although in practice many companies probably would, technically by law they can't. Have to refund within 30 days regardless.

The oft quoted 'guidelines' say this but guidelines are well, only guidelines after all. Has anyone taken any online business to Court for not refunding inside 30 days? Discussion point only...not trying to be contentious BTW.

shaun_from_Africa

vicmorrow wrote: »

The oft quoted 'guidelines' say this but guidelines are well, only guidelines after all.

The requirement for the 30 day refund is stated in the regulations.

(3) The supplier shall make the reimbursement referred to in paragraph (1) as soon as possible and in any case within a period not exceeding 30 days beginning with the day on which the notice of cancellation was given.

I would be very surprised if anyone had actually gone down the legal route (other than a letter before action).
Even though you would almost certainly win (IMO) if the contract was covered by the DSR's, it would probably be easier & quicker to attempt a chargeback or S75 claim.

unholyangel

halibut2209 wrote: »

"reccomended"

Is that really what they say?

Yep. Their site looks nice and professional too! (not)

unholyangel

vicmorrow wrote: »

The oft quoted 'guidelines' say this but guidelines are well, only guidelines after all. Has anyone taken any online business to Court for not refunding inside 30 days? Discussion point only...not trying to be contentious BTW.

It is not just the OFT guidelines which state this.

DSRs do also.

ToriMac73

Hi

Does anyone following this post know whether as per the original question you can claim via your credit card for a purchase you are not happy with? we have been battling with Kitchen Magic who did our kitchen 20 th October. There are a few things were not happy with, including the fact that our tap doesn't work propery, they've left a hole n the wall and the worktop is slightly too short.

I have wasted so much time calling them, and waiting in for them not to turn up. When someone does turn up they don't have anything they need with them to do the work!

I am drafting a letter to the managing director but if he is as helpful as the operatios manager who has not returned one call, I don't think we'll get very far!

Thanks