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Sainsburys Complete System Failure
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i dont think anyone who 'cant be bothered' to shop themselves can blame on of the best uk supermarkets for the once-in-a-blue-moon glitch....
This is just moronic.A smile costs nothing, but gives a lot.It enriches those who receive it without making poorer those who give it.A smile takes only a moment, but the memory of it can last forever.0 -
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burnleymik wrote: »No, you don't have to take s#@t from people, but they are still the customer, I don't see anyone here swearing or being offensive to the staff in this thread.
OP has a legitimate issue, they rely on the shopping to be delivered and when something goes wrong, which is beyond the customers' control, then there should be a good contigency plan in place, especially for the people who are housebound/disabled etc. As such they have every right to 'vent' their frustration.
People on here are making it sound like Sainsbury's and their staff are doing US a favour by helping us and we shouldn't complain, but that is utter rubbish, we pay for their services.
Oh do shut up about how customer is 'king' and how 'we' keep them in jobs etc. Boring, tired argument.0 -
soothyerboots wrote: »Oh do shut up about how customer is 'king' and how 'we' keep them in jobs etc. Boring, tired argument.
No, it's a fact.
If a company had lots of rude/unhelpful staff no one would shop there and they would have no jobs.
I agree customers probably can be annoying/frustrating/whiny, whatever, but ultimately being polite and helpful not only diffuses the customers anger, it also means they are more likely to return.A smile costs nothing, but gives a lot.It enriches those who receive it without making poorer those who give it.A smile takes only a moment, but the memory of it can last forever.0 -
Yawn. Customer is King. Blah Blah, Zzzzzzzzzzzzzzzzzzzzzzz.
Bottom line is that systems do go down from time to time, the staff clearly have done what they could for the customers in this instance, and the OP should realise this and not go off at the deep end.0 -
burnleymik wrote: »No, it's a fact.
If a company had lots of rude/unhelpful staff no one would shop there and they would have no jobs.
I agree customers probably can be annoying/frustrating/whiny, whatever, but ultimately being polite and helpful not only diffuses the customers anger, it also means they are more likely to return.soothyerboots wrote: »Yawn. Customer is King. Blah Blah, Zzzzzzzzzzzzzzzzzzzzzzz.
It's a matter of balance, isn't it?
Yes, the 'Customer is monarch (let's get rid of the sexist verbiage :cool:), to a point).
That does mean that staff should be polite and helpful but does not mean they should be running around after a few overly demanding customers to the detriment of the service they could be providing to everyone.There are two types of people in the world: Those that can extrapolate information.0 -
It's a matter of balance, isn't it?
Yes, the 'Customer is monarch (let's get rid of the sexist verbiage :cool:), to a point).
That does mean that staff should be polite and helpful but does not mean they should be running around after a few overly demanding customers to the detriment of the service they could be providing to everyone.
Fair post. Agree.0 -
soothyerboots wrote: »Yawn. Customer is King. Blah Blah, Zzzzzzzzzzzzzzzzzzzzzzz.
Bottom line is that systems do go down from time to time, the staff clearly have done what they could for the customers in this instance, and the OP should realise this and not go off at the deep end.
It seems that some did, but not in OP's case.
Sainsbury's should have a much better contingency, it's that simple IMO, especially for people who rely heavily on the service.A smile costs nothing, but gives a lot.It enriches those who receive it without making poorer those who give it.A smile takes only a moment, but the memory of it can last forever.0 -
burnleymik wrote: »If a company had lots of rude/unhelpful staff no one would shop there and they would have no jobs.
Morrisons seems to do OK.0 -
They will have contingency plans -- it's just these plans are designed to control the problems and allow staff to deal with them to the best of their ability until the problem is solved and everything can be restored. When you take technology out of it your left with tasks which are much more labour intensive and time consuming, for which you have to mangae with the same resources as when the system was working.
If this was something happening on a regular basis then i'd consider ops complain to be valid, however if these things happen seldomly then although it's inconvenient, you have to accept these things happen and nothing is ever 100% perfect.
And with regards to the 'customer is always right' 'customer is king' blah blah blah -- what do you do when you have a bunch of customers presented to you and you can either help as many as you can or you can help one individual throwing his/her toys around at the detrement of everybody else? This isn't a case of one person wanting somebody to go that extra mile, this is a case of tens of people wanting you to go that extra mile. It's just not always possible.0
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