Sainsburys Complete System Failure

rustyboy21

burnleymik wrote: »

Get down off your great big high horse and explain how they did all they could, when you compare to the service others recieved from the same company/employees.

"tough luck, wait until Sunday" is not exactly "did what they could" now is it?

Do you get offended if people have a different view to you? Is that why you feel the need to get personal?

How do you know that this is what she was told verbatim? You don't. I would find it highly unusual, if not impossible for that to be said from anyone in the retail sector, you are told from the moment you start with the company that politeness rules. She is just saying that for effect. Especially from the customer services dept of the retailer, they are trained well before handling customer complaints.

Your customer is king dribble is wearing a bit thin.

Yes the consumer brings in the revenue for the company. inadvertantly from that the staff get paid. That is not the priority for the retailer though. Profit is the key for them.

Whatever job you do , whether it is retail, manufacturing,education,civil servant,pilot, whatever.... it can be said that your wages are paid by me, so what gives anyone the right to have a pop at retail staff, because things haven't gone the way you demand it?

I have started to do my shopping for groceries online in the past 18 months. It is mainly asda, but have used tescos and sainsburys. They are all much of a muchness, they do as advertised. Last christmas I did my Xmas order with them for delivery on the 22nd. It didn't turn up due to the weather. I rang up the next day and was toldThe couldn't get the vans out, they didn't ring me, but it wasn't the end of the world. I just went to the local sainsburys the next day and picked up what was on my list. I couldn't use the car as it was snowed in, so why have a pop at Asda, when they couldn't get their vans out?

Taking less able bodied people out of the equation, which would make up a minority of consumers ( fact, there are more able bodied people in UK than disabled, agree ?) Then the use of online grocery shopping is used purely for , it makes life easier, you can't be bothered to go out and shop, laziness, call it what you will.

Instead of retailers being moaned at for not having identical back up plans, which would make the service totally unprofitable, consumers should have contingency plans, in the case of system faults. We did shopping before online groceries, what makes it so hard and abhorrent now?

And why use the same old ' being offensive' remark to anyone who doesnt agree with you, when you are doing exactly the same.

The Majority of the posters are in agreement here, you seem to stand by yourself. Yes it is inconvenient, but it isn't the end of the World, get on with it ad stop griping.

Notice OP hasn't been around. Most likely Sainsburys delivered her goods the next day, fitting her in and gave her a £10 voucher for the inconvenience.;)

burnleymik

soothyerboots wrote: »

Well it's tough really. Not my fault that he/she is wrong and won't take telling. :cool:

But whatever...

My apologies for not realising there is only your black and white opinion on this matter. :think:

burnleymik

rustyboy21 wrote: »

How do you know that this is what she was told verbatim? You don't. I would find it highly unusual, if not impossible for that to be said from anyone in the retail sector, you are told from the moment you start with the company that politeness rules. She is just saying that for effect. Especially from the customer services dept of the retailer, they are trained well before handling customer complaints.

Your customer is king dribble is wearing a bit thin.

Yes the consumer brings in the revenue for the company. inadvertantly from that the staff get paid. That is not the priority for the retailer though. Profit is the key for them.

Whatever job you do , whether it is retail, manufacturing,education,civil servant,pilot, whatever.... it can be said that your wages are paid by me, so what gives anyone the right to have a pop at retail staff, because things haven't gone the way you demand it?

I have started to do my shopping for groceries online in the past 18 months. It is mainly asda, but have used tescos and sainsburys. They are all much of a muchness, they do as advertised. Last christmas I did my Xmas order with them for delivery on the 22nd. It didn't turn up due to the weather. I rang up the next day and was toldThe couldn't get the vans out, they didn't ring me, but it wasn't the end of the world. I just went to the local sainsburys the next day and picked up what was on my list. I couldn't use the car as it was snowed in, so why have a pop at Asda, when they couldn't get their vans out?

Taking less able bodied people out of the equation, which would make up a minority of consumers ( fact, there are more able bodied people in UK than disabled, agree ?) Then the use of online grocery shopping is used purely for , it makes life easier, you can't be bothered to go out and shop, laziness, call it what you will.

Instead of retailers being moaned at for not having identical back up plans, which would make the service totally unprofitable, consumers should have contingency plans, in the case of system faults. We did shopping before online groceries, what makes it so hard and abhorrent now?

And why use the same old ' being offensive' remark to anyone who doesnt agree with you, when you are doing exactly the same.

The Majority of the posters are in agreement here, you seem to stand by yourself. Yes it is inconvenient, but it isn't the end of the World, get on with it ad stop griping.

Notice OP hasn't been around. Most likely Sainsburys delivered her goods the next day, fitting her in and gave her a £10 voucher for the inconvenience.;)

I was going to reply to each part of this post, but it's pointless. We have differing views, but you seem to think because I do not agree with the majority I am "griping" and that I should not express my opinions, which is frankly rubbish, as that is exactly what a 'forum' is for.

soothyerboots

burnleymik wrote: »

My apologies for not realising there is only your black and white opinion on this matter. :think:

Apology accepted. :cool:

Oliver14

burnleymik wrote: »

I was going to reply to each part of this post, but it's pointless. We have differing views, but you seem to think because I do not agree with the majority I am "griping" and that I should not express my opinions, which is frankly rubbish, as that is exactly what a 'forum' is for.

So you agree that is what this forum is for do why then when people disagree with you do you throw your toys out and real out your sentence about people being offended by differing views. So you can accept differing views as long as the agree with you.

The statement I quoted above is the sort of thing a child says while stamping their feet and having a tantrum because they can't get their own way.

rustyboy21

burnleymik wrote: »

I was going to reply to each part of this post, but it's pointless. We have differing views, but you seem to think because I do not agree with the majority I am "griping" and that I should not express my opinions, which is frankly rubbish, as that is exactly what a 'forum' is for.

I think that is a defeatist attitude. I appreciate constructive differing opinions, but when you start to become on the offensive in your replies, then that is when I will reply.

No where in any of the OP posts did she say she was disabled, you took it on saying she was. She may just not have a car, she may have kids to look after, lots of things. None of them are a disability.

Crap happens in this life and you just have to roll with the punches. It is totally useless having a moan about something petty on here and think the rest of the posters will be in full agreement. we all have differing opinions, some see it better than others.

She won't have starved to death, for a few days delay, yes it is not ideal, but it isn't a call for boycotting a company for it.

It just winds me up when people slag of retail staff, who are also people too, they work hard for their money, yet seem to get looked down on as being subservient and open to abuse.

I think a lot of people have a similar attitude to Edina in absoultely Fabulous, when she states '' What are you looking at, you only work in a shop you know ''

Staff who have a day off, should have not have to put up with abuse or questions when they are doing their own shopping, which you seem to be ok with. I wear a suit to work, and I work retail. I have lost count, how many times I get approached asking questions, sometimes verbal abuse, once or twice physical abuse, when I don't even work in that bloody shop ! Why should I have to put up with that from less desirable consumers? I have been shot at through the shop window in the past, because I wouldn't give a refund for a product the customer had damaged themsleves. The whole story is on another thread.

Instead of staff being polite, it would be a lot better that consumers took a leaf out of their book and gave politeness back, something that a lot of consumers are lacking in.

Most , if not all retail staff do a great job, which they are not appreciated for, you very rarely hear of good customer service, only bad, which is a very small minority of transactions which take place every day. This is because people like to have a good moan and vent , which is why this board exists.

Valli

JaneStanley wrote: »

A little customer service was all I am asking for. Clearly you think that's too much. End of subject.

Since they have staff incapable of correctly writing out a VAT receipt; staff who refuse to issue a correct (replacement) VAT receipt on the grounds that they don't 'understand' VAT and Managers who are ALSO incapable of correctly writing out a VAT receipt and a Customer Services dept who say they CAN issue a correctly- written VAT receipt and post it out and then retract that statement and expect the customer to return to the store again and expect 'I'm sorry' to be adquate apology I'm not in the least surprised they would make little or no effort to get orders out.

rustyboy21

Valli wrote: »

Since they have staff incapable of correctly writing out a VAT receipt; staff who refuse to issue a correct (replacement) VAT receipt on the grounds that they don't 'understand' VAT and Managers who are ALSO incapable of correctly writing out a VAT receipt and a Customer Services dept who say they CAN issue a correctly- written VAT receipt and post it out and then retract that statement and expect the customer to return to the store again and expect 'I'm sorry' to be adquate apology I'm not in the least surprised they would make little or no effort to get orders out.

The till receipt gives you the breakdown of VAT

Did you lose yours?

scottish_stresshead

this is one of the reasons im glad im no longer working in retail!

yes the public pay for companies to exist, pay the wages of all the staff but when does this mean that staff have to put up with abuse and insults from customers who are taking a strop because they aren't getting things their way?? Technical glitches happen, its one of these things and her shopping will be delivered tomorrow..not like they said "im sorry we can't deliver til wednesday"..its only 24 hours difference! And some people need to learn a little patience...!

We seem to just have to shrug it off and get on with it...too much of the superior attitude from customers thinking they are always right and makes them allowed to be so nasty sometimes!!!

I hope that you get a voucher or something for your inconvience OP but please remember there are hundreds of stores nationwide encountering this problem and others before you that need to get it..and realise that there wil be many people stressing out trying to fix this!

Valli

rustyboy21 wrote: »

The till receipt gives you the breakdown of VAT

Did you lose yours?

No it doesn't.
No I didn't.