Sainsburys Complete System Failure

pullenuk

Excuse me?

Right as a CURRENT DRIVER who was in at 6am this morning on HIS DAY OFF, I'm not having abuse on the internet when we worked our bums off for the customers today!

Our store had 112 orders today (not 20, don't be stupid). 60 of them had to be shopped in time 6 vans to leave BY 9AM. The pickers start at 5am or 6am.
1. The system went down meaning we had no way of calling the orders up and onto the handsets.
2. The routing wasn't working either, meaning we had no idea of which customer was meant to be on which of our 6 out of 8 vans running today (quieter than usual which was lucky)
3. We had to write down 60 customers between 9am and 12pm, then work out on their location using the experience of 7 drivers which van to put them on. Not easy.
4. The pickers was given a list per customer to manually shop. They usually do SIX at a time, not 1. Therefore they have to keep revisiting the same spot each time. They also have to do the whole order, its not broken up. This can take at least 5 times as long! Usually one does alcohol, one does bread, one does dairy etc etc.
5. We had to MANUALLY scan to process payment on every order. For security reasons only certain people are allowed to do this!
6. We had to load and take out the order with no paperwork, no checklist of the boxes on board and no routing paperwork to do the drops the quickest way.
7. Also we spent extra time at each customer since we had no proper paperwork, we had to work out the subs and out of stocks, as well as explain the problems of the day.

I worked from 6am straight to 1:30pm before I got a drink. All the pickers gave up their breaks and instead of finishing at 10am they were STILL picking at 2pm when I had to leave for home. Yes, overtime, but most don't get paid any extra just a standard rate! My department manager came in at 10am instead of 2pm and will work until 10pm tonight, she won't get paid the extra hours at all and nor will the managers who started at 5am that morning and should've finished at 1pm.

My role is just driving, but today I had to pick 5 orders on my own, process 9 orders manually through the till (yes I'm another trained member to do this), then load the van making sure I got all the boxes (remember no checklist!), deliver and come back.

Every customer got a £10 voucher if I was late. I asked everyone if they were going out and made them first if they were. I made sure a old peoples home got their delivery first so they got lunch and another disabled lady got her order afterwards.

For those people who are moaning about "not enough effort being made" - what the hell did you do BEFORE online deliveries was around? That right, you went down to the supermarket and get it yourself. Think yourselves lucky these days you don't have to. Also think yourselves lucky its not next week we have the problems with your christmas orders!!!

Rant over, be more respectful for the people working for you and bending over backward to give you the best service they can.

Merry Christmas everyone!

soothyerboots

Well said, and Merry Christmas

DCFC79

Pullenuk, i can imagine it was quite hectic then, i wasnt in today but ill ask tomorrow what it was like. We had a power cut the other week and we had no back up at all to complete the shopping, only back up is to do it using paperwork which is quite bad apparently.

Hope it doesnt go down next week as it could be even worse.

arcon5

I bet we could all name some supermarkets that wouldn't even have the decency to telephone the customer in the first place.

rustyboy21

Hi Pullen

Excellent post. It annoys me just as much these people who all they think about is ME,ME,ME

I wouldn't be surprised if she wasn't even disabled, just put that in for effect.

I think she thinks that the picker is going round the shop with her list on the back of a fag packet, with little birds singing around their heads, not caring at all that she won't get her shopping.

I have bought most of my bulk stock this week, so if anything happens next week, I can just nip out and get a few essentials. Looking at going Mon, Tues to Tesco's as have £100 in vouchers to use, also have £50 of sainsburys points to use too.

To all the Pickers/Drivers for the supermarkets, don't get wound up by some selfish individuals, who live for moaning, who most likely don't even thankyou for your time delivering in bad weather and nightmare times. You do a good job and don't let anyone tell you otherwise. It would suit some able bodied people better to get off their fat ar*es and go shopping themselves, instaed of causing grief on here 'cos it doesn't all go their way.

It's Christmas for God's sake ! It is only another day

baza52

Perhaps you could visit the store and shop yourself.
I hear people still do this now and again.

Its inconveniant but hardly the end of the world.

trukdiver

Azari wrote: »

They probably have such systems already - at least to some extent but there is always a weak point.

What happens when you are in a fly-by-wire aircraft and the system that mediates the multiple command and control systems fails? :eek:

I'm sure they do have duplicate kit, otherwise they would have much more frequent problems. Improving it a bit more would probably cost a disproprtionate amount. I think they do pretty well now - it's not as if they are running an air traffic control system!:)

Azari

trukdiver wrote: »

I'm sure they do have duplicate kit, otherwise they would have much more frequent problems. Improving it a bit more would probably cost a disproportionate amount.

Indeed. The law of diminishing returns will almost certainly apply.

arcon5

baza52 wrote: »

Perhaps you could visit the store and shop yourself.
I hear people still do this now and again.

Its inconveniant but hardly the end of the world.

have you seen the queues in Sainsburys? :eek: you'd be waiting longer than it would take for the re-booking to arrive :rotfl:

ThumbRemote

baza52 wrote: »

Perhaps you could visit the store and shop yourself.
I hear people still do this now and again.

Its inconveniant but hardly the end of the world.

The OP has already said they were unable to get to the shop.

In any event, they chose to use online shopping, a service offered by Sainsburys. Who are you to tell them they should shop in store?