Halifax Offering £100 To Switch To Them

regularsaver1

chairman_miaow wrote: »

I applied the day before the deadline , sent £100.00 to the Halifax account and went into a branch a few days later to supply my proof of ID

Had a phone call yesterday to say they couldn't open my account cos I hadn't provided the proof of ID !

So I asked them to return my £100.00 and cancel the account.....if they can't sort themselves out over that , I certainly don't want them in charge of transferring my direct debits !

The £100 should not be accepted into the account UNTIL all id is verified- this would have gone into clearing

chairman_miaow

I didn't say it wasn't ?!

My point was I supplied proof of ID to them , in the branch , over 2 weeks ago...and yet they were still ringing me up to ask when I was going to give them it..

Laurenbelle

regularsaver1 wrote: »

Becuase the easiest thing for a call centre to do is get the customer off the phone by asking them to visit their local branch, instead of helping

or giving the wrong info

And unfortunatly the branch aren't as clued up as they should be in every area of banking so make far too many mistakes that the call centres who are far more knowledgeable in the specific area they are trained in have to mop up all the mistakes!

regularsaver1

I suppose it depends on who you get Lauren - if you get a business centre or a call centre for a specific product/service they are going to have more knowledge than general

Business centre are the best people to call

I'd say the same in the branch - it depends on who you get, job role, level of service, experience and authorised to do what/qualifications

I personally have worked for years, but some new staff get thrown in at the deep end after their induction

sure its the same with the call centre - unfortunately, nor are they as clused up as they should be either

I suppose thats the bank for you,

I didn't mean it personally - just had a few bits business nicked over the years, because my customers called the call centre, who said they would do it instead

miller

1 direct debit c*cked up already in the transfer process. The good thing is when I transferred my DD's manually to A&L none of this happened. I think I should charge £25 pound for each mistake, although the OFT would probably have something to say about that ;-).

regularsaver1

I Suspect they may take another 9 months to think about it miller ;o)

what happened with the DD?

miller

regularsaver1 wrote: »

what happened with the DD?

It was still showing on A&L online banking, but not set up at the Halifax. I rang the company concerned and they said "you changed your bank account too late before we requested the payment".

So they took no money at all - at least it wasn't with the mortgage payment!

regularsaver1

DD's can be transfered at different times - and it is relying on the direct debit company and their time scales

strange that they didn't take anything at all, as your other account is not closed

Laurenbelle

regularsaver1 wrote: »

I suppose it depends on who you get Lauren - if you get a business centre or a call centre for a specific product/service they are going to have more knowledge than general

Business centre are the best people to call

I'd say the same in the branch - it depends on who you get, job role, level of service, experience and authorised to do what/qualifications

I personally have worked for years, but some new staff get thrown in at the deep end after their induction

sure its the same with the call centre - unfortunately, nor are they as clused up as they should be either

I suppose thats the bank for you,

I didn't mean it personally - just had a few bits business nicked over the years, because my customers called the call centre, who said they would do it instead

I can totally understand where you are coming from and i suppose this has gotten off topic but it probably be nice if branches and call centres could switch rolls for a while to understand of what each other do etc and that could change maybe that little bit of animosity between the two huh.

Moonbeam

Laurenbelle wrote: »

I can totally understand where you are coming from and i suppose this has gotten off topic but it probably be nice if branches and call centres could switch rolls for a while to understand of what each other do etc and that could change maybe that little bit of animosity between the two huh.

I've been suggesting this at the branch for years - Both roles are really difficult and we all have such mixed experiences dependant on who you get to speak to. I'm sure that call centres are used to pass the buck just as much as branches are - I can empathise with regularsaver1 too though as I too have had business taken from me when all customers have done is phone up to change an appointment. 9 times out of 10 they then still have to come into the branch to sign the paperwork!!!!!

however, I suppose really that shows a flaw in how the targets are set, as surely it should be all about what is more convenient for the customer irrespective of where the lead came from and who actually keys an application!!!!

Would love to go to the business banking call centre as have the most problems getting feedback from them - I think it would really help all staff, and enable us to give a better service to our customers